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“I will not come again for sure!!” 2 of 5 stars
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
4.5 of 5 Hotel   |   1100 West Ave, South Beach, Miami Beach, FL 33139 (West Avenue)   |  
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Ranked #24 of 200 hotels in Miami Beach
Taranto, Italia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“I will not come again for sure!!”
2 of 5 stars Reviewed July 18, 2013

We have been in mondrian hotel for three days in july. Apart its ultra-modern minimal design that personally I don't like very much, in this hotel you pay for everything extra! 37 dollars for car parking per day, 15 dollars for daily wireless connession in room (in lobby it is free). We had continental breakfast included but it was like the design, very minimal, there was only fruit, some pastry, coffee and milk. The room was very spacious and apart from the disquieting face of a strange girl painted on the wall, it was not bad. There was a kitchen but it should be' only design because you don't have pans or any other item to cook even an egg. If you want a little bottle of water in your room be prepared to be' asked 10 dollars. Pool and gym not so bad but we have seen far better accomodation. Last but not least our room was very noisy!! There is the airco engine in the room itself and when it starts it is really annoying. Not to mention you need a car to go to Ocean drive! It's about 20min walking. To summarize, we didn't enjoy our stay, we have been in hotel far better for same or less money. Mondrian, you are not what you pretend to be!!

  • Stayed July 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 19, 2013
We are sorry you were not satisfied with your stay. Most who stay with us find our design to be fresh and appealing and our location inviting. We wish to assure you that our pricing is in line with other hotels in the area--parking is expensive in South Beach.

Best regards,

Ellis
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
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chicago
1 review
5 of 5 stars Reviewed July 18, 2013

The hotel staff is so friendly!!!! Rooms are a good size, pool is amazing. We came back to a clean room everyday. It's a little bit away from South Beach but for the amenities and service, its worth it!!!

Room Tip: One bedroom suite in the penthouse is the perfect size for a girls weekend!
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 19, 2013
Dear Sharmeen,

Thank you for your recent visit and this kind review. We're glad our staff helped to make your stay special. We're pleased, too, that you enjoyed your room and our location. We look forward to your next visit soon.

Best regards,

Ellis
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Maryland
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 18, 2013

When I planned my trip to Miami I made reservations with the Shelbourne hotel. About 5 days before my flight I got an email saying that I was be relocated to another hotel, which made me stress but I was very understanding. The events that followed were ridiculous and in the end I ended up having to relocate from the second hotel to the Mondrian. When I walked in I was frustrated and hot but Rosa at the front desk quickly changed that for me. She empathized with my situation and assured us that this hotel was the place to be. She was certainly right. Although it was not right next to the beach, everything else was beautiful. The staff was amazing and Rosa was the most memorable person from the stay. She sent us fruits and water to make my friend and I feel more welcome, and even checked in with us each time we were in the lobby.

Aside from that, the room was fantastic. Comfortable beds, very clean, spacious, quiet...what's not to love? The pool was great as well, and every staff member was friendly and helpful. I loved every minute I stayed at the Mondrian. Zero complaints!

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 19, 2013
Dear Tyi,

Thank you. We're delighted that a potentially negative situation was turned into a positive thanks to the friendly and attentive service you received from Rosa at the Front Desk. We are grateful for your recommendation and hope to welcome you and your friends quite often here at Mondrian South Beach.

Best regards,

Ellis
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Jupiter, Florida
1 review
5 of 5 stars Reviewed July 17, 2013

Not enough words to describe the awesome time we had at the Mondrian. It was our anniversary, and the hotel sent us a bottle of champagne and strawberries covered in chocolate. Pool next to the bay is great, views of Miami are perfect. Strongly recommend. Note that hotel is in South Beach but is next to the bay and couple of blocks away from the beach.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 18, 2013
Thank you for your recent visit and this review. We are glad you enjoyed your stay and hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 17, 2013

I did really like the hotel, we were able to watch the 4th of July fireworks over the bay which was lovely. Unfortunately we got absolutely nothing for it being our honeymoon which was really disappointing, we didn't even have a room with a balcony and faced the road. Now I see reviews from other honeymooners saying they got an upgrade which is annoying! I guess we should have asked but I didn't like to. At first I didn't like the location, I felt a bit far away from everything but it is only about a 20 min walk to the mall or the beach. A cab is around $6 and the bus is $2. The staff are extremely helpful and friendly. They will help you with your bags, get you a cab, open doors for you, and are interested in what you are up to. The rooms are really nice and they have a small kitchen area with a hob for cooking however no pots or pans so I'm not sure what you are supposed to use to cook with? There are ice machines on each floor which was handy. The pool area was lovely but all the nice seating areas seemed to be roped off so I guessed you had to pay extra for those. Breakfast was good, it is fruit, cereals and pastries. At first I missed a full English but it was actually quite nice to have a healthy breakfast. Miami in general seems to be a place on a massive health kick! Although I enjoyed my stay I think it probably was the wrong choice for our honeymoon.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 18, 2013
Dear Stacey,

Thank you for your review and your recent visit. We are sorry that we are only finding out now that it was your honeymoon as we usually do fun things for those celebrating special occasions, whether it be in the form of an upgrade or amenity. We are glad that you found our staff to be helpful and friendly and our rooms comfortable. Cookware is available from housekeeping upon request.

Best regards,

Ellis
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Boston, Massachusetts, United States
1 review
5 of 5 stars Reviewed July 17, 2013

We stayed for 5 nights and I must say everything was almost perfect other than the weather. It rained the last couple days we were there but still had a good time as my first experience with Morgan Hotel Group. The whole staff was awesome except for the morning waiters serving breakfast. A little lackadaisical plus $25 for two eggs and some bacon. $9 bottle of water.... Fresh squeezed orange juice. LOL Valet, front desk, receptionists, concierge Louis, bartenders, pool guys all super friendly and great especially Alex, Blaine, Karen and Ashley. Great drinks and food. Ultra modern rooms with double shower heads and really comfortable beds. House keeping were machines and did an excellent job at keeping the rooms clean. The bay views from the balcony are some of the best views I ever seen facing Star Island, downtown Miami and at sunset you could stare all night til early morning. Great hotel will definitely be back.

Room Tip: Any bay side room with balcony or bay view
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  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 17, 2013
Dear Jimmy,

Thank you. We appreciate your recent visit and are grateful for your recommendation. We are delighted our staff helped to make your stay memorable and hope you will join us again in the near future.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed July 16, 2013

My husband and I needed a hotel for one night to introduce our friends (we used to live in South Beach) to our daughter (6 months). My husband stayed here last year for a wedding and was thoroughly impressed. Being new parents, I didn't realize when I booked the room, that once the baby went to bed, we wouldn't be able to do much. So, after we checked in and spent time at the pool, we decided to ask the front desk if we could be upgraded to a room with a patio. We explained them that we had an infant and really need somewhere to hang out after she went to bed. We were willing to pay the difference as long as it wasn't too much of an increase. They had a room available and agreed to let us switch. Five minutes later, they called and actually upgraded us to a one bedroom suite. This made such a difference and we are so appreciative of the upgrade. Overall, the hotel is amazing. The pool is beautiful and I love the location (away for all of the "tourist" hotels in Ocean). I would highly recommend it to anyone!

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, July 17, 2013
Thank you for your recommendation. We're pleased our staff was able to accommodate your request and upgrade your room. Our team is dedicated to providing original guest experiences in a friendly, attentive and gracious manner and we are delighted you found this to be the case. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > West Avenue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Spa Hotel in Miami Beach
#14 Romantic Hotel in Miami Beach
#14 Business Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#19 Family Hotel in Miami Beach
#24 Top resorts Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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