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“came for a conference, left with a smile” 5 of 5 stars
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
4.5 of 5 Hotel   |   1100 West Ave, South Beach, Miami Beach, FL 33139   |  
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Ranked #31 of 203 Hotels in Miami Beach
New York City, New York
1 review
“came for a conference, left with a smile”
5 of 5 stars Reviewed February 22, 2013

my very first trip to miami was for a work conference and i was thrilled that it was being held at the mondrian south beach. i've heard many wonderful things about the mondrian hotels but had never stayed in one. from the moment we stepped into the hotel, we had a wonderful conversation with rosa at the reception desk. she upgraded us to a room on the penthouse level! the room was spacious and gorgeous. the bed was so comfortable! i almost wanted to stay in bed the entire time i was there. while i was stuck in meetings, my husband got great advice from the staff about what to do in miami. he spent some time by the pool, rented a car and found some great places with delicious cuban coffee. even though i was in meetings most of the day, the breakfasts and lunches were held on a beautiful terrace overlooking the pool. it was a great escape with delicious food during a day full of meetings. even though i came to miami for work, i left feeling like i just had a mini vacation. would definitely recommend this hotel to anyone who is going to miami.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 26, 2013
Thank you. If you have to work, this is a great environment to do so. We're pleased our staff made your trip enjoyable and successful and hope you will join us again soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,476 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (353)
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English first
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 21, 2013

If you like to be surrounded by beautiful & handsome people where money talks ;) This is your place to stay!

Front desk people are super polite/helpful. But, if want to upgrade to better room make sure that you ask the TOTAL price! They told you price for 1 night, not for the total amount.

Choose room in upper floors w/balcony & bayside is a must -amazing view!! Ah and so great bed & linens and spa products in the bathroom!!!

What I didn't like that they let people to go with drinks in the pool and dog's are also allowed to come pool area. Pool wasn't that clean either(sorry to say this). Pool atmosphere & service were excellent!

It´s little bit far away from Ocean dr if you like to hang around there. Ok for walk from hotel to Ocean dr, Lincoln rd mall during the daytime.

There is a great Whole Foods Market just around the corner :)

Overall had a very pleasant stay in the Mondrian.

Room Tip: Choose room in upper floors w/balcony & bayside is a must -amazing view!!
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  • Stayed February 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 22, 2013
Thank you for your recent visit to Mondrian and for taking the time to share your experience with us. We are delighted you found our staff to be friendly and helpful and are pleased you enjoyed our room product as well as our location. We hope to welcome you back soon.

Best regards,

Ellis
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Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 20, 2013

We were upgraded to a bay view 1-bedroom and the hotel room was gorgeous with a great view. Our stay was for 5 nights on a stop-over back home and we were travelling with our two young kids and felt welcomed by the friendly staff even if the hotel was a little trendy for kids. Loved the kitchenette and balcony and room. Great service.

Room Tip: get a bay view room
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 21, 2013
Thank you. We're glad our staff helped to make you and your family feel welcome. We are also pleased that you found our rooms to be comfortable, the spaciousness of our rooms and kitchens really do make an excellent extended stay experience. We hope you will join us again the next time you are passing through Miami.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
17 helpful votes 17 helpful votes
2 of 5 stars Reviewed February 20, 2013

We weren't thrilled with this hotel. It seems like it's a bit past its prime.

Positives: Reasonably priced (compared to hotels on Collins), nice view from the pool area and higher up rooms, good restaurants, Starbucks and Whole Foods within close walking distance. 10-15 minute walk to Lincoln Road and beach.

Negatives: The stark and "trendy" design is overshadowed by poor use of space and lack of comfort. The fact that there was no king sized bed in a studio that could easily fit two is beyond my understanding. The interior and pool area are becoming dingy and showing signs of wear. Housekeeping did not come until after 4 each day. We could hear the elevator very loudly through our walls every morning. The face on the wall of our room was super annoying to look at for four days straight. Just not our style.

If we return to Miami, we will pay the extra bucks to stay at one of the nicer hotels on Collins.

Room Tip: Request a high room with a balcony and King, away from the elevators.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 21, 2013
Thank you for your recent stay. We are sorry we failed to meet your expectaions.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Detroit, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 19, 2013

We stayed here over presidents day weekend (got a good deal on Orbitz). The location was perfect for us, on the bay, not the beach, but it was great; we could escape if we wanted and didn't have to fight the crowds. Great pool and very good food. A bit pricey, but pretty standard for South Beach.

Our biggest complaint would be the service. We called housekeeping twice, once for towels and once for a laundry bag. Both times totally ignored. We also left our room at 11 a.m. and returned at 4:30 and it hadn't been cleaned.

It was a solid price, and very clean. We are pretty low maintenance, and I think would stay again, especially if we got another good deal.

On another note, amenities were great! Soap and shampoo were top notch, bathroom was great, the shower head is in a chandelier! Don't let the weird painting of the scary head throw you off!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 20, 2013
Dear John,

Thank you for your recent visit to Mondrian and for sharing your experience with us. We are happy you enjoyed your overall stay thanks in part to our location and amenities. We sincerely apologize for the lack of attentive service with your requests. Your experience is atypical and falls below our high standards for service; as such, the matter has been addressed accordingly. Our housekeepers service rooms between 9:00 am and 5:00 pm daily--you are welcome to request service at a particular time if you prefer earlier or later service.

Thank you again and we hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naples, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 18, 2013

The Mondrian South Beach is lovely looking - the online photos capture it well. We decided to spring for a 2 one bedroom suites in this Biscayn-Bayside hotel to make sure we had a lovely time in our short visit to South Beach February 17 and 18, 2013. We pre-registered, to assure ourselves of a timely check in upon arrival, and tipped the front desk agent and bell hop generously upon arrival. Nevertheless, despite the standard check in time of 3 p.m., one of our rooms did not become available until 4, and the other one, not until nearly 6 p.m! We stayed away from the premises because they were featuring a "special DJ" entertaining loudly at the pool, with the music piped throughout the hotel at painful decibel levels. The rooms were lovely, clean, and interesting when we finally got into them. We wondered why we found our neatly rolled bath mat, inside the very nice (dry) large shower to be completely wet in the morning. Housekeeping has to have left it that way the afternoon before. Oddly, the hallways were littered with room service pieces along the walls all afternoon and evening, hallways were refrigerator-cold, and they had a strong air freshener odor that irritated out throats and caused coughing. None of this is what you would expect for a hotel of this price range. Evening service at the lobby bar was good, and we enjoyed a very nice continental breakfast in the dining area the next morning. Other than that, the service was abysmal, right up to the wait for our car exceeding 20 minutes when we wanted to leave late morning. We would never return to this hotel, and recommend that you go somewhere else.

Room Tip: If you stay here despite my warnings, spend the money to get a Bay view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 21, 2013
Thank you for your recent visit to Mondrian. We are sorry you were not satisfied with your stay.

We regret we were unable to accommodate your request for an early check in due to our occupancy the night before and your request for rooms close to each other. Our records indicate that you made this request for an early arrival, but did not actually pre-register which would have entailed your reserving the room from the night before to guarantee an early arrival. We further apologize that our efforts to compensate you for your inconvenience, including complimentary breakfasts, were insufficient.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

From the moment we walked into the Mondrian South Beach, we were treated like their number one priority. Everyone at the front desk was unbelievably accommodating - allowing us to check in early. Our one bedroom suite with a balcony and water view was absolutely breathtaking. I am a very pick person with an intense attention to detail and I can not express enough how perfect our room was. The staff was by far the best I've ever witnessed at a hotel and was what MADE our 'trip' into an experience. Everyone from the kind gentleman that brought up our bags to the AMAZING David Arth (Pool Manager), who was on top of every single detail in ensuring that our visit was five stars! Mr. Arth greeted us on our first day to provide us with a very lovely cabana consultation. We were lucky enough to reserve cabanas daily and David made sure to make this a very special experience. We never had to wait for service, there was always someone asking if we needed anything and it allowed us to have such a wonderful time! I suggest getting the yellowtail jalapeno and a glass of rose and enjoying it while looking out on the water. It was the perfect way to spend 'girls weekend' and Mr. Arth made it his mission to make sure it was the most PERFECT weekend of all! I am going back in two weeks for a wedding and excited to visit my new heaven, Mondrian South Beach! Thank you to all the staff at Mondrian South Beach - we are FOREVER fans!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 20, 2013
Dear Lauren,

Thank you so much for this great review and for your recent visit. We're delighted that David and our dedicated staff made your girls' weekend special and memorable. We look forward to your upcoming visit.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#13 Spa Hotel in Miami Beach
#18 Luxury Hotel in Miami Beach
#19 Family Hotel in Miami Beach
#22 Business Hotel in Miami Beach
#22 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Number of rooms: 215
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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