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“Solid choice for South Beach” 4 of 5 stars
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
4.5 of 5 Hotel   |   1100 West Ave, South Beach, Miami Beach, FL 33139 (West Avenue)   |  
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Ranked #19 of 200 hotels in Miami Beach
Detroit, Michigan
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
“Solid choice for South Beach”
4 of 5 stars Reviewed February 19, 2013

We stayed here over presidents day weekend (got a good deal on Orbitz). The location was perfect for us, on the bay, not the beach, but it was great; we could escape if we wanted and didn't have to fight the crowds. Great pool and very good food. A bit pricey, but pretty standard for South Beach.

Our biggest complaint would be the service. We called housekeeping twice, once for towels and once for a laundry bag. Both times totally ignored. We also left our room at 11 a.m. and returned at 4:30 and it hadn't been cleaned.

It was a solid price, and very clean. We are pretty low maintenance, and I think would stay again, especially if we got another good deal.

On another note, amenities were great! Soap and shampoo were top notch, bathroom was great, the shower head is in a chandelier! Don't let the weird painting of the scary head throw you off!

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 20, 2013
Dear John,

Thank you for your recent visit to Mondrian and for sharing your experience with us. We are happy you enjoyed your overall stay thanks in part to our location and amenities. We sincerely apologize for the lack of attentive service with your requests. Your experience is atypical and falls below our high standards for service; as such, the matter has been addressed accordingly. Our housekeepers service rooms between 9:00 am and 5:00 pm daily--you are welcome to request service at a particular time if you prefer earlier or later service.

Thank you again and we hope to welcome you back soon.

Best regards,

Ellis
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (319)
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English first
Naples, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
1 of 5 stars Reviewed February 18, 2013

The Mondrian South Beach is lovely looking - the online photos capture it well. We decided to spring for a 2 one bedroom suites in this Biscayn-Bayside hotel to make sure we had a lovely time in our short visit to South Beach February 17 and 18, 2013. We pre-registered, to assure ourselves of a timely check in upon arrival, and tipped the front desk agent and bell hop generously upon arrival. Nevertheless, despite the standard check in time of 3 p.m., one of our rooms did not become available until 4, and the other one, not until nearly 6 p.m! We stayed away from the premises because they were featuring a "special DJ" entertaining loudly at the pool, with the music piped throughout the hotel at painful decibel levels. The rooms were lovely, clean, and interesting when we finally got into them. We wondered why we found our neatly rolled bath mat, inside the very nice (dry) large shower to be completely wet in the morning. Housekeeping has to have left it that way the afternoon before. Oddly, the hallways were littered with room service pieces along the walls all afternoon and evening, hallways were refrigerator-cold, and they had a strong air freshener odor that irritated out throats and caused coughing. None of this is what you would expect for a hotel of this price range. Evening service at the lobby bar was good, and we enjoyed a very nice continental breakfast in the dining area the next morning. Other than that, the service was abysmal, right up to the wait for our car exceeding 20 minutes when we wanted to leave late morning. We would never return to this hotel, and recommend that you go somewhere else.

Room Tip: If you stay here despite my warnings, spend the money to get a Bay view.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 21, 2013
Thank you for your recent visit to Mondrian. We are sorry you were not satisfied with your stay.

We regret we were unable to accommodate your request for an early check in due to our occupancy the night before and your request for rooms close to each other. Our records indicate that you made this request for an early arrival, but did not actually pre-register which would have entailed your reserving the room from the night before to guarantee an early arrival. We further apologize that our efforts to compensate you for your inconvenience, including complimentary breakfasts, were insufficient.

Best regards,

Ellis
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 16, 2013

From the moment we walked into the Mondrian South Beach, we were treated like their number one priority. Everyone at the front desk was unbelievably accommodating - allowing us to check in early. Our one bedroom suite with a balcony and water view was absolutely breathtaking. I am a very pick person with an intense attention to detail and I can not express enough how perfect our room was. The staff was by far the best I've ever witnessed at a hotel and was what MADE our 'trip' into an experience. Everyone from the kind gentleman that brought up our bags to the AMAZING David Arth (Pool Manager), who was on top of every single detail in ensuring that our visit was five stars! Mr. Arth greeted us on our first day to provide us with a very lovely cabana consultation. We were lucky enough to reserve cabanas daily and David made sure to make this a very special experience. We never had to wait for service, there was always someone asking if we needed anything and it allowed us to have such a wonderful time! I suggest getting the yellowtail jalapeno and a glass of rose and enjoying it while looking out on the water. It was the perfect way to spend 'girls weekend' and Mr. Arth made it his mission to make sure it was the most PERFECT weekend of all! I am going back in two weeks for a wedding and excited to visit my new heaven, Mondrian South Beach! Thank you to all the staff at Mondrian South Beach - we are FOREVER fans!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 20, 2013
Dear Lauren,

Thank you so much for this great review and for your recent visit. We're delighted that David and our dedicated staff made your girls' weekend special and memorable. We look forward to your upcoming visit.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed February 13, 2013 via mobile

We upgraded to a ocean view room, best thing we could have done. It was spectacular sitting on the balcony looking over to Star Island.

Wonderful stay, hotel staff can't do enough for you. Everywhere us clean, great gym facilities.

Short walk to Ocean Drive. Great bars but feel you can get away from it all walking back to the hotel.

Hotel do request a credit card deposit on arrival, we were staying 8 nights so worked out at $1000!!! No mention of this on booking so make sure you have the funds!

Enjoy

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 15, 2013
Thank you for your recent visit to Mondrian and for taking the time to share your experience with us. Yes, the Bay View rooms afford incredible views of Downtown Miami and stunning sunsets. We're most pleased that you enjoyed the service offered by our friendly staff. We hope you will join us again soon.

Best regards,

Ellis
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Lake Worth, Florida
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 15 cities Reviews in 15 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed February 13, 2013

We stayed at the Mondrian via Jet bookings through Travelzoo, so we were in a condo unit instead of a standard room. The Mondrian is a beautiful place, with an absolutely amazing view. Try to book a room with a balcony, as our condo unit did not have it, and the window only opened about 5 inches, so there was no fresh air. We spent the afternoon lounging by the pool. Quiet couples take note: this is not as "exclusive" as some other properties. There were many families and kids at the pool. The servers by the pool were all super friendly. Beware, the drink prices are "South Beach" high. Think $11 for a can of beer. It adds up very quickly. The front desk staff and door guys were all super friendly and accommodating. My wife had a massage and said it was amazing. Only gripes: Pool is only open during the day. It's a heated pool, and a lot of the other hotel pools in Sobe are open all night, it's always nice to have a swim after a night cap. Also, the elevators were excruciatingly slow. The second day 1 out of 3 was not working and it seemed like the other 2 were jam packed every time. We were like sardines. I mentioned it casually, and a guy on the elevator said "yeah, it's like this every time." Oh well-

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 21, 2013
Thank you. We hope to welcome you back soon. We encourage you to book directly through the hotel for a true Mondrian Experience.

Best regards,

Ellis
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Nashville, Tennessee
1 review
5 of 5 stars Reviewed February 12, 2013

My experience and treatment was amazing,by far the best massage I have ever received. The woman at the front desk was very accommodating, switching our appointment time after we went to the wrong aqua spa. She greeted us by names and with sincere happiness! So onto the massage. Wow. My massage was with Roland. He was n angel that took me to heaven for 90 minutes. My spine felt realigned within the first five minutes. The scalp massage too. I had to control myself from moaning. Definitely received a 5 star treatment highly recommend Roland and Mondrian spa.

  • Stayed February 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 14, 2013
Thank you. We're pleased you found our reception staff to be helpful and friendly; and, you experienced, Roland is indeed one of our stars. He is one of our most recommended massage therapists. He shares a passion for his work common with all of us at Mondrian and we're delighted you benefited from it. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed February 12, 2013

An upscale, relatively new, shiny, white-on-white hotel on Biscayne Bay with breathtaking views of downtown Miami for those lucky enough to score a Bayside room with a balcony. The Mondrian is obviously popular with the young, hip set, but it was comfortable and welcoming to this older (over 65) couple. The only significant problems were insufficient storage and very poor lighting in the guest room and a lousy, VERY EXPENSIVE continental breakfast in the restaurant.

Room Tip: Ask for a higher floor Bayside room with a balcony.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, February 14, 2013
Dear Raymond,

Thank you for your recent visit. Thank you, too, for this review. We're glad you enjoyed your view and that our staff helped to make your stay special. We hope you will join us again soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > West Avenue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Spa Hotel in Miami Beach
#13 Romantic Hotel in Miami Beach
#13 Luxury Hotel in Miami Beach
#14 Business Hotel in Miami Beach
#23 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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