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“Cool but pricey” 4 of 5 stars
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
4.5 of 5 Hotel   |   1100 West Ave, South Beach, Miami Beach, FL 33139 (West Avenue)   |  
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Ranked #28 of 201 Hotels in Miami Beach
New York City, New York
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
“Cool but pricey”
4 of 5 stars Reviewed December 30, 2012

Stayed here for a media conference I was attending while in South Beach. Great hotel, but a bit over the top expense wise. Service was good, room was comfy, if you like modern with a cool scene you will like this place while in South Beach.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 31, 2012
Thank you. We're glad you enjoyed our service and room product and hope to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,395 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Longboat Key, Florida
Top Contributor
69 reviews 69 reviews
11 hotel reviews
Reviews in 30 cities Reviews in 30 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed December 29, 2012

This hotel is starkly designed with many luxury details. Cosmetics are good, mini bar is outrageously expensive. A bottle of plain water is $ 10. On the other hand, if you forgot your flip-flops, they are available in the mini bar for $ 20. Go figure. In room wi-fi is erratic. Breakfast is a relative bargain.
Location is good for exploring South Beach, but may need cab transportation. The pool area is wonderful, as it faces west and enjoys afternoon sun. Accommodations and the ambiance are prime. Staff is friendly and accommodating, especially Enrique, the concierge.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 31, 2012
Thank you. We're glad you enjoyed your stay and hope to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
95 reviews 95 reviews
48 hotel reviews
Reviews in 45 cities Reviews in 45 cities
70 helpful votes 70 helpful votes
1 of 5 stars Reviewed December 29, 2012

We had a 4 night stay, one bedroom, one bath. Check in was ok, the lobby is non-functional with two seats and a concierge who is hardly present. The pool area is pleasant to look at, the service is filled with pretentious young 20 somethings with attitude and without interest. They walk around at snail pace with sun glasses on not looking at any of the clients. The menu would be useful at a Chilis not at a 4-5 star hotel/condo. The rooms are designed to be art deco, but lost in the 1990s. The rooms are disgusting in terms of cleanliness, blood on the curtain, broken phone, light bulbs blown out, food on the floor,hair in the tub. Come on really at that price? Calls to the front desk answered as if they are having a tooth extracted. Response, slow, the hallways dark and carpet needs to be redone. The "kitchen" would be a kitchen in a subsaharan shack, a fridge that can hold college kid beer only, a "stove top" with two burners, a sink, a microwave buried inside a cabinet on the ground. The person we rented from, HG, although apologetic was unable to 1. change the lightbulb 2. send a cleaning person at a time besides 330pm when we were sleeping, 3. Fix the phone. Apologies do not help what could have been a nice relaxing trip. On top of this the "pullout" couch had a mattress thinner than most of the waitresses outside and a frame angled for sleeping at 45 degrees...Very sad. I travel 90-100 days a year and this one takes the cake for 2012.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 31, 2012
We're sorry you did not enjoy your experience. While most of our guests enjoy their stay with us, it seems that your disatisfaction falls wtih the company through which you reserved your room--you rented a condominium unit not in our hotel program and they have their own service staff. Unfortunately these third party companies are not always adherent to our high standards. We hope you will join us in the future and book directly through us so that you can enjoy a true Mondrian Experience.

Best regards,

Ellis
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London
Senior Contributor
28 reviews 28 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 28, 2012

Was looking forward to our stay here but was a little let down. Overall the design aspect of this hotel is great, the maintenance however needs to be stepped up. The room, though large and well equipped, was a little tired. Annoyed that the wifi wasn't free considering the room rate and frustrated that there was no option to self park, valet at $36 a night only way to go. The saving grace of this place is the pool, amazing setting and view.

Stayed December 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 31, 2012
Thank you for your recent visit and review. While we're pleased you enjoyed your Pool Experience, we apologize that other areas of the hotel failed to meet your expectations. We do offer complimentary WiFi in the lobby and there is a public parking garage one block to our south. We constantly shop our competitors and wish to assure you that our pricing is in line for South Beach hotels.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Georgetown, Malaysia
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
81 helpful votes 81 helpful votes
4 of 5 stars Reviewed December 16, 2012 via mobile

Nice ambiance; modern; design; Stark!
Good service, polite and attentive to refill your glass when you don't ask for it.
But really cold air conditioning and expensive bill ($16 + tax for a glass of house wine; we had 4 of them; should have ordered the bottle). Free Wifi in the lobby. Valet parking is $15 after validating your ticket when paying

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 17, 2012
Dear Pascal,

Thank you. We're pleased you found our service to be friendly and attentive and that you enjoyed our design as well. Yes, restaurant patrons may have their valet parking validated for a reduced rate and we offer complimentary WiFi in the lobby and by the pool. We hope to welcome you back soon.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lugano, Switzerland
Top Contributor
84 reviews 84 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 10, 2012

Cool design hotel, wonderful sunset pool with Miami downtown view. Rooms are spacious, ok for business (good location to go to Miami downtown or stay in Miami beach), and friends (noisy parties by the pool). They could improve a bit the reception (very minimal) and the service was only average.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 12, 2012
Thank you. While we are pleased you enjoyed our design and location, we apologize that we failed to deliver our unique brand of friendly yet attentive service during your stay.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 9, 2012

stayed there around september 2011, The hotel is pretty and upon arrival we were offered a suite instead of the regular room we had book. The suite was spacious and clean, the bed comfortable.
Only took breakfast there once, the eggs benedict were pretty good, but they do exagerate a bit on the price, but hey it's miami and when you at the mondrian you know what to expect, same in LA.
The swimming pool is nice and there is a very nice view, Bartender at the swimming was great and did great cocktails.
indeed there is no beach but it is not advertise as such so i don't find it beeing a problem as you book knowing what you get, at least if you pay attention.
My only 2 disapointement were that first of all during our stay they were going thru fire alarm inspection which means that by noon the latest the alarm would start, which is a bit annoying as we are in Miami so most people party there and therefore there is better then being waken up by fire alarm testing. I understand that this is something that has to be tested but dates should be advertise while booking so you know what to expect !!!
The second "problem" appeared when we booked thru the concierge service our day trip to the everglades, although he did a great job at booking it for us, after we talked with other people in the shuttle bus ( it is a service that pick several people at difference location and that also stop at the mondrian) we realized that we had paid at least double the price then the rest of the people there with us for exactly the same thing. When we came back the concierge asked us how our day was, we politely mentionned to him that we were surprise that we had a different rate then the rest of the people but he replied he couldn't do anything about it that it was not depending on him .... How i don't really undertand that but i didn't want to waste time with it, take it into consideration if you plan on booking any day trip.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 11, 2012
Thank you for your visit and review. We are glad you were well taken care of upon arrival and at the bar. We apologize for the inconveniences you encountered but hope these will not prevent you from returning to us.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > West Avenue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Miami Beach
#16 Family Hotel in Miami Beach
#17 Business Hotel in Miami Beach
#17 Luxury Hotel in Miami Beach
#17 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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