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“Expensive lounge bar” 4 of 5 stars
Review of Mondrian South Beach Hotel

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Mondrian South Beach Hotel
4.5 of 5 Hotel   |   1100 West Ave, South Beach, Miami Beach, FL 33139 (West Avenue)   |  
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Ranked #27 of 201 Hotels in Miami Beach
Georgetown, Malaysia
Top Contributor
117 reviews 117 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
81 helpful votes 81 helpful votes
“Expensive lounge bar”
4 of 5 stars Reviewed December 16, 2012 via mobile

Nice ambiance; modern; design; Stark!
Good service, polite and attentive to refill your glass when you don't ask for it.
But really cold air conditioning and expensive bill ($16 + tax for a glass of house wine; we had 4 of them; should have ordered the bottle). Free Wifi in the lobby. Valet parking is $15 after validating your ticket when paying

  • Stayed December 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 17, 2012
Dear Pascal,

Thank you. We're pleased you found our service to be friendly and attentive and that you enjoyed our design as well. Yes, restaurant patrons may have their valet parking validated for a reduced rate and we offer complimentary WiFi in the lobby and by the pool. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,393 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Lugano, Switzerland
Top Contributor
84 reviews 84 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
38 helpful votes 38 helpful votes
3 of 5 stars Reviewed December 10, 2012

Cool design hotel, wonderful sunset pool with Miami downtown view. Rooms are spacious, ok for business (good location to go to Miami downtown or stay in Miami beach), and friends (noisy parties by the pool). They could improve a bit the reception (very minimal) and the service was only average.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 12, 2012
Thank you. While we are pleased you enjoyed our design and location, we apologize that we failed to deliver our unique brand of friendly yet attentive service during your stay.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 9, 2012

stayed there around september 2011, The hotel is pretty and upon arrival we were offered a suite instead of the regular room we had book. The suite was spacious and clean, the bed comfortable.
Only took breakfast there once, the eggs benedict were pretty good, but they do exagerate a bit on the price, but hey it's miami and when you at the mondrian you know what to expect, same in LA.
The swimming pool is nice and there is a very nice view, Bartender at the swimming was great and did great cocktails.
indeed there is no beach but it is not advertise as such so i don't find it beeing a problem as you book knowing what you get, at least if you pay attention.
My only 2 disapointement were that first of all during our stay they were going thru fire alarm inspection which means that by noon the latest the alarm would start, which is a bit annoying as we are in Miami so most people party there and therefore there is better then being waken up by fire alarm testing. I understand that this is something that has to be tested but dates should be advertise while booking so you know what to expect !!!
The second "problem" appeared when we booked thru the concierge service our day trip to the everglades, although he did a great job at booking it for us, after we talked with other people in the shuttle bus ( it is a service that pick several people at difference location and that also stop at the mondrian) we realized that we had paid at least double the price then the rest of the people there with us for exactly the same thing. When we came back the concierge asked us how our day was, we politely mentionned to him that we were surprise that we had a different rate then the rest of the people but he replied he couldn't do anything about it that it was not depending on him .... How i don't really undertand that but i didn't want to waste time with it, take it into consideration if you plan on booking any day trip.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 11, 2012
Thank you for your visit and review. We are glad you were well taken care of upon arrival and at the bar. We apologize for the inconveniences you encountered but hope these will not prevent you from returning to us.

Best regards,

Ellis
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1 review
5 of 5 stars Reviewed December 9, 2012

My sister and I stayed at the Mondrian last year and again this year for Art Basel. I have to say that we were both tempted to stay in our room and call room service it was such a beautiful space.

The staff could not be better, they were very accommodating, pleasant and willing to go above and beyond to make our stay wonderful. I would definitely come back and would highly recommend this location to everyone.

Room Tip: Our room was perfect and I suspect that they are all wonderful, we had a great view and a patio that...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 10, 2012
Dear Patty,

Thank you so much for your kind review and for making us your destination in Miami year after year. While we are glad you enjoyed the room, we are most proud of the excellent service you received from our staff. We strive to create original guest experiences with each of our guests and are delighted we did so with you. We hope to welcome you back again next year.

Best regards,

Ellis
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Cambridge, Massachusetts
Contributor
12 reviews 12 reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 4, 2012

The hotel and rooms are exactly as on website pictures. With the priceline price - can't be better. The only downsides are Wifi for $15 (come on guys, even Motel 7 has it for free) and $37 overnight parking. So, 4 stars for WiFi.

It's about 15 minutes walk to the Ocean Drive, not bad during the day, take a taxi ($7) at night.

Nice restaurant nearby (almost across the street) - Oliver's Bistro
very good place for breakfast/sandwiches nearby - Taste Bakery Cafe

Room Tip: take a look at the hotel website first to see if you like it ;o)
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 6, 2012
Dear Sasha,

Thank you for your recent visit and review. We hope to welcome you back soon.

Best regards,

Ellis
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia, United States
Senior Contributor
29 reviews 29 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed December 4, 2012

My husband and I stayed here for a quick weekend getaway. The hotel is impressive when you drive up and so is the lobby. The staff at the front desk were very nice. They allowed us to check in really early because of the early flight we arrived on. We loved everything about the room except for the beds! The bed was extremely uncomfortable. I hate to say that because we loved everything else about this hotel. I'd recommend this hotel if you aren't picky about beds like we are. Aside from that, everything and everyone else was great! The location is great as well. We had a few planned activities and everything was a very short drive away and valet was more than happy to give directions.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 6, 2012
Thank you for your review and your recent visit to Mondrian. We are happy you found our staff to be friendly and our design to be impressive. We apologize that you did not find the bed comfortable. As always, please call our attentive front desk should anything in the room not be to your liking and we will do our best to accommodate your requests and exceed your expectations.

Best regards,

Ellis
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Brooklyn, New York
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed December 4, 2012

I consider the Mondrain more of a 4 star hotel, however you are clearly paying 5 star prices across the board. Location is a plus or a minus depending on your preferences. Bay views are gorgeous, as well as the sun setting at the very nice pool unblocked, this was a bonus. The hotel is a bit on the small side, but interior design and architecture are 1st class.We stayed 3 nights.

The disappointments were.
1.Our room wasn't ready upon arrival,mind you they have a 3pm check in as it is. We waited until 345 to check in.
2.We properly requested a late checkout, no problem, mind you its off-season and midweek, plus we stayed at a premium suite. Shortly before 3pm we also called front desk to notify them that we would be downstairs in less than 10 minutes, they noted it and all was fine.( most hotels these days allow you to check out on your tv, not here).
Upon reviewing my bill, which I had asked to be emailed to me, I was charges a late checkout fee of $250, plus taxes! I easily had this removed after making a call to the hotel, the person who took my call also indicated that she sees 2 notes that confirmed my interaction with front desk notifying them.
So my question is this. Why would you insult a paying customers intelligence, isnt repeat business and reviews enough reason for a hotel to go over and above for its customer?

  • Stayed October 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ellis v, Executive Assistant at Mondrian South Beach Hotel, responded to this review, December 6, 2012
Thank you for your recent visit and for your feedback. While we are happy you were impressed with our design and location, we apologize that we failed to meet your expectations in other areas. We are glad, however, that your complaint was handled efficiently.

Best regards,

Ellis
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mondrian South Beach Hotel

Address: 1100 West Ave, South Beach, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > West Avenue
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Miami Beach
#14 Romantic Hotel in Miami Beach
#16 Luxury Hotel in Miami Beach
#16 Family Hotel in Miami Beach
#17 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Mondrian South Beach Hotel 4.5*
Official Description (provided by the hotel):
Located on newly-fashionable West Avenue, Mondrian is a quiet enclave just minutes from the bustling center of South Beach, offering spectacular views of the Atlantic Ocean, Biscayne Bay and downtown Miami. The visionary style of designer Marcel Wanders is apparent from the moment you pull into the porte-cochere: guests walk through a grand entryway appointed with custom-designed furniture, lighting and accent pieces, evoking Wanders' design homage of "Sleeping Beauty's Castle." Upon entering the soaring lobby, the floor-to-ceiling windows offer stunning views of Biscayne Bay. Immediately the eye is drawn to the masterpiece of the room–an iconic, signature "floating staircase." Black and gold patterned furnishings and oversized brass bell shaped lights add a touch of whimsy and welcome guests to sit and socialize or enjoy the view. ... more   less 
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Also Known As:
Mondrian South Beach Hotel Miami Beach
Mondrian Miami Beach
Mondrian Miami Hotel Beach

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