We recently stayed in this hotel on 01/19/11. We were supposed to have stayed on until 01/21/11 but we were literally shaken awake by the bass from music emanating from the club below us. It was 1:50am. We had to call a few times to get any information. Finally the person on the phone stated there was nothing they could do about the noise and offered us another room. Since that involved packing a lot of things in the middle of the night with no proof that it would be any better in this new room, we decided to leave and begin our 10-hour car ride home.
This was an ending we should have seen coming.
We arrived in our room the day before to find a broken toilet that wouldn't stop running, a broken lamp that had to be propped up against the wall to keep it from crashing to the floor, several cigarette burns on the chaise lounge cushions and fingernail/toenail clippings all over the living room carpet.
Then we went down to have lunch at your Spanish-inspired restaurant. We were ignored for 30 minutes until I had to find someone to track down our food. then we were ignored for another 45 minutes until I had to get up once again and ask for our check. Some of the worst service I've ever experienced at a restaurant.
Suffice it to say, this was definitely our worst experience ever at a hotel in all our years vacationing. We thought a W experience would be worth the amount of money we were spending but we were very, very wrong.