I don't really love South Beach, to tell you the truth. It's often sceney and pretentious and generally irritating. W South Beach is sceney, but it isn't pretentious. Staff were all very nice. There were a few blips in housekeeping as some other reviewers have pointed out. (One of our trash cans disappeared, never to return.) But the staff was very, very honest, we found. We left a tip for them, without a thank you note one day. We returned to find the bill still in place. In days after, we were careful to include a thank you note.
Our studio room came with a mini fridge, microwave and very stylish cutlery, china and cups for four. Housekeeping did our dishes, daily.
The lounge serves excellent cocktails by any standard. The restaurant, Solea, is good, as well, though its star chef, Marc Vidal, left earlier this year. The paellas are still very good. The beach and pool are well attended.
Like other W hotels, this one is beautifully decorated. We liked the art for the most part, though I found the Hello Kitty sculptures out front a bit odd.
I think all rooms have a balcony that faces the ocean. Ours was a gorgeous place to watch the sun rise.
Our only real complaint had to do with something the hotel probably doesn't have a lot of control over: The hotel was SWARMING with extremely obnoxious, ostentatiously Prada-wearing Russian women. One woman I was in an elevator with stared and giggled snarkily after another hotel guest (middle aged and not anorexic) got on the elevator, eating a sandwich. Her boyfriend looked on, smirking. I felt a bit like slapping them and the other hotel guest looked extremely embarrassed.
Other than some of the deplorable guests (which I suppose might be unavoidable in South Beach), the hotel was a real pleasure to stay in. It's a pleasant, 10 to 15 minute walk along the boardwalk to Lincoln Rd. (16th St.), where there are a lot of restaurants and shops. Many are touristy, but a few are both touristy and very good.
We didn't try the Acura service, but supposedly, the hotel will drop you off anywhere in South Beach, with advanced notice. They don't pick you up from the airport. Cab fare was a flat $32 rate. (Cabs do not turn on the meter.) It's a 45 minute to 1 hour trip to the Everglades.