There are a lot of high and low points to the W South Beach location. When traveling to the only 5 star hotel in the area my expectations are always high. Unfortunately, not all of these expectations were met.
Upon arrival our front desk person Daniel was very kind and helpful and there was no delay checking in at all. When we got to our room overlooking the Days Inn, I was appalled at the street noise level. Thankfully the patio doors seemed to help drown that out considerably. The room seemed clean until you made the mistake of wiping your hand on the counter at the minibar-Yuck. Also, there was a rotten grape under my side of the bed that I managed to step on and squash-double yuck.
The housekeeping problems continued the next day when we were out of shampoo and body gel and none was ever replaced. Ridiculous!
The highest point of our entire stay was Joshua who tends bar at the living room. He was truly an artist! He was pleasant , incredibly knowledgeable and attentive. If the entire hotel was like Josh we would have fallen in love, alas-it was not. Previous comments about the pool chaise lounges are continuing and I think something needs to be done about it if you are charging $700 a night. Either you are luxury hotel or you aren't, but they can't seem to decide here.