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“A great hotel - way better than the average W” 5 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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4th Night Free & Credit
Ranked #14 of 203 Hotels in Miami Beach
United States
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“A great hotel - way better than the average W”
5 of 5 stars Reviewed October 25, 2009

What a great weekend. Trip started out great (upgrade to a Fantastic Suite, we were staying on Starwoods points). While the suite is at the end of the hotel (near the road) and originally worried us a bit, it turned out to be a terrific room. 270 degree views including beach and Miami skyline (which is nicer to look at in the evening than a dark beach). Very quiet room - never heard a peep from the room next to us or outside (which is not the norm for most W's).

We spent 2 days around the pool. Service was perfect. The staff is very friendly, zero attitude and always there when you need a drink. The pool is not huge (e.g., compared to the FountaineBleau pool) but is large enough, tropically landscaped, the water warm and the bar very cool. We rented a cabana one day which was also a nice touch (in particular, if there is some good sports on). Overall, a fun scene where you can definitely enjoy a few days of relaxation. We didn't spend much time on the beach but it also looked very nice (they have food/drink service on beach) and could serve as a nice alternative to the pool for longer stays.

The main bar was always lively with great people watching. Bartenders were great and take pride in their drinks (they were having a drink competition and working on experimental drinks all weekend...). Mr. Chow's is crowded (tables very close) but we were surprised to find we really enjoyed the dinner and would go back (we also went to Casa Tua which was off the charts).

All in all, we'd go back in a heartbeat. Congrats to the W for surpassing all our expectations. We stay at W's frequently but wouldn't call them luxury. However, W South Beach is a totally different experience.

  • Stayed October 2009, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,663 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
NY, NY
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed October 19, 2009

Excellent stay. We booked a studio and as a Starwood Gold Guest were upgraded to a one bedroom. Room was fantasic. 2 Bose systems, flat screens, views, high end full and efficient kitchen, marble bathrooms, comfortable and stylish. Pool was high end replete with service and a relaxing atmosphere, same for the beach club. We set up everyday at the beach with cushioned chairs and umbrellas and ventured back and forth to the pool and for lunch etc...in town. We didn't bring our kids and wouldn't recommend it. There were a few kids there but I wouldn't call it a family oriented hotel. We did not eat at the restaurants at night because after staying at the hotel all day we wanted to experience the town and nightlife which was excellent. Mixed drinks at the pool are the typical resort $15, beer $10 so it pays to stock your room with the basics including bottled water. Otherwise service and experience were upbeat, helpful and added to a relaxing stay....The hotel matches up nicely to other comparable properties. It`s also newer and has better amenities than some of the trendy but older Hotels and we like that it's a bit off the strip ( 22nd St.) but a short walk to everything....Great gym too...

  • Stayed October 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Boston, Massachusetts
1 review
5 of 5 stars Reviewed October 8, 2009

The W South Beach hotel is ultra hip and modern. The decor was amazing and the staff is super friendly. Location on the beach can't be beat. A truly luxurious stay.

  • Stayed September 2009, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Portland, Or
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 2, 2009

I stayed in the fabulous studio which has a large balcony with a table, sun chairs and a shower all out on patio. It seems all the fabulous studios are in the short building to the right of the tall hotel building (see photo) that is shown on the website, because of this:
- you are right above the night club which is very loud till 4am (loud bass)
- you can't see the beach - just the top of palm trees and the water
- makes for a long walk to and from hotel room (not that bad just thought I'd mention it)

The biggest disappointments were: mouse poop found in our room (see photo), automatic 20% gratuity to all hotel services, prices were pretty steep on everything (2 glasses club soda, chicken caesar salad, side of bread = $38 @ pool) (pina colada @ pool = $15) No free internet in the room, no cell service in the room if you have AT&T (my travel partner was actually happy about the no cell service- but I was not)

Best things about the hotel: it's a hot spot, lobby is nice, pool is nice, beach area is nice, kitchenette, double sinks in bathroom - AWESOME SHOWER HEADS!!

Customer Service was overall TERRIBLE! We witnessed bartenders and other staff arguing loudly in living room bar - very tacky! In room phone became broken and never got fixed, which made it difficult since I had no cell service either. I specifically called ahead to see if I could pay with cashiers check for a portion of the bill and was told yes - but when I got there of coarse it was a big ol' problem - they ended up taking it in the end. Was told we would be surprised with something special by a "designer" after reporting the mouse poop and that promise was unfulfilled. Upon check out I was asked how the stay was - told the clerk of our issues and she promised to give me 1000 extra starwood points - another promise that, as of now, is still unfulfilled. Even calling back to find out about the extra points was a fiasco - it just seems service needs FAR BETTER training.

The hotel was pretty and the room nice- but the other issues kind of overshadow it - when you pay that kind of $ for a room - you expect a bit more class.

Be ready to spend alot of $$$$ in Miami in general, but especially if you eat or drink at the W.

  • Stayed September 2009, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSouthBeach, Manager at W South Beach, responded to this review, December 18, 2009
Thank you for your review. We wanted you to know that we took the items you found on the floor to an independent lab for testing. It turns out they were wood shavings.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas
1 review
5 of 5 stars Reviewed September 30, 2009

The W opened just recently.....was concerned about the room size because I had stayed at the Shore Club last December and the room was small for the price! Everyone at the W was so accommodating. I booked thru Expedia and got the last room that was available for the weekend....there are 5 different room choices....I got the Spectacular Room which was the 2nd from bottom choices. Was concerned it would be too small. When I got to the W, I asked for other room options but the hotel was full. I was reassured by the front desk that i would be happy with the room. Guess what? Oh my...the room was beautiful and spacious. The room and view were SPECTACULAR! I will never stay at the Shore Club again! Can't wait to go to Miami and stay at the W again. Bring ur swimsuit.....the pool is a dream!!!!!!

  • Stayed September 2009, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto
2 reviews
4 of 5 stars Reviewed September 28, 2009

First time at a "W" hotel, just opened beginning of summer. Art deco decor..stunning!
Tropical paradise ambience with beautiful music filtered throughout the hotel.
Picture perfect view of Miami beach from balcony.
Food not equal to price,restaurant staff and bar staff slow in serving

  • Stayed September 2009, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
South Florida
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 18 cities Reviews in 18 cities
41 helpful votes 41 helpful votes
4 of 5 stars Reviewed September 27, 2009

Just got back from an evening away at the new W South Beach. Being South Florida residents, it's a really nice treat to an evening out on South Beach if you are able to stay the night. The biggest pain and expense is parking. You could valet at the W for $35 plus tip overnight. There are a few mumicipal lots around the hotel that charge 1.25 an hour and are free from midnight to 9am. We luckily found a spot right in front of the hotel, put the maximum 8 hours on the meter for $10 and were covered until 9am. The hotel is magnificent. The pool area was gorgeous, featuring a huge infinity pool and big comfortable lounge chairs with many pool valets anxious to put clean smelling soft towels down for you. The W for wonderful goes to the rooms. We had a basic room and it was almost breathtaking when you opened the door. Really large and beautifully decorated, our room featured a great almost all glass bathroom, a living area, two flat screen t.v.'s, a full size microwave and small refrigerator. We also had this beautiful balcony with two comfy chairs and a WONDERFUL ocean view. Service from the staff was great. Reading prior reviews on trip advisor about the very high prices for food/drinks, we brought our own nice bottle of champagne and took a pretty long walk to Lincoln Road for dinner. Although, if you wanted to spend the big bucks, Mr. Chows restaurant looked like a happening place to be. My only issue besides the parking (typical for South Beach) is the fact that it is a pretty long walk to restaurants, etc. as the hotel is about 10 blocks away from most of the happening places to be down there. Anyway, definitely worth a splurge to just hang out at the W.

  • Stayed September 2009, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#7 Spa Hotel in Miami Beach
#9 Luxury Hotel in Miami Beach
#10 Romantic Hotel in Miami Beach
#10 On the Beach Hotel in Miami Beach
#14 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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