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“Great family vacation in April '14” 4 of 5 stars
Review of W South Beach

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W South Beach
4.5 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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4th Night Free & Credit
Ranked #17 of 202 Hotels in Miami Beach
New York City, New York
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great family vacation in April '14”
4 of 5 stars Reviewed August 12, 2014

We went to the W South Beach during the holiday season in April and loved it. As a Gold SPG member, we were upgraded from a standard room (I booked under cash & points) to a suite, which was very appreciated as we were travelling with a toddler and could use the extra space. The pool is a total scene, and during the holidays it was lots of Long Island housewives & their Goyards, but still a very nice time (we actually never made it to the beach since it was so convenient to hang out by the pool and order lunch there - although pool menu is quite pricey and not as good as The Dutch). The Dutch restaurant has an amazing breakfast, and when I fantasize about what I want on my carb cheat day, I think of the buffet option at the Dutch. The bliss products are great, and one of the few brands that you actually think about buying when you get back home. I found the staff to be one of the most articulate, polished group of hotel employees in my travels from the guy at the front desk to bellboy. Room service was just average, and I provided that feedback in a Starwood survey (to which I received a response from the manager that they were planning to upgrade the menu). The 24 hour gym is definitely adequate with technogym treadmills, ellipticals, and bikes (I'm personally a life fitness fan, especially for things like the ellipticals, which felt flimsy). There are some weight machines as well. But I thought there was an opportunity for more equipment diversity (like a rower or a stairmaster or maybe a step). They have free refrigerated water bottles and apples in the gym, which is a nice treat. When you checkout, I recommend very carefully reviewing the bill as many expensive meals were charged to our room that were not ours. Overall, I would highly recommend the W South Beach for families or adult only travelers, and I look forward to visiting again.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 14, 2014
We appreciate you taking the time to share your experience. It sounds like you had a great time, especially on our WET deck and during breakfast at The Dutch. Next time a carb cheat day craving strikes, you know where to find us!

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,568 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (382)
Date | Rating
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English first
Atlanta, Georgia
Top Contributor
75 reviews 75 reviews
23 hotel reviews
Reviews in 22 cities Reviews in 22 cities
38 helpful votes 38 helpful votes
4 of 5 stars Reviewed August 12, 2014

Nice spacious rooms; most that are actually mini suite apartments. Newer property located just a bit north of the central area of South Beach. Rooms get a bit of wear and tear but still nice. Small balconies with seating a big plus. On the beach with lovely beach service, for a fee. Most everything is fee centric so be prepared. Fully amenitized from signature restaurants, spa, gym, bars, pools, and beach access. Higher floors have nice views and are quieter. Bar is quite the scene on weekends. Fun people watching as well. Service is good but can be a bit rushed and surly.

Room Tip: Ask for southern views on higher floors.
See more room tips
  • Stayed November 2013, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 14, 2014
It was our pleasure to have you. We're pleased to share that we will soon be refreshing our guest rooms, and look forward to having you back so you can personally see the difference. Hope to see you soon!

Best,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Senior Contributor
30 reviews 30 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed August 12, 2014

The best thing about the W South Beach wasn't the prime location, trendy decor, clean comfortable room, toiletries (Bliss brand shampoos and lotions and useful extras like makeup remover), the free upgrade I got to a room with a beach view or the friendly and eagerly helpful valets and door men. The best thing about the W South Beach was the email I received from Rick Ueno (GM) after I filled out a survey about my stay.

After checking out, I got an email from Starwood Hotels asking me to give feedback about my stay at the W. As a Starwood Preferred Guest, I figured I might as well participate in the survey even though I suspected my responses would most likely be sent off into the “Twilight Zone,” as many customer surveys are-- never to be read or seen of again. Surprisingly, I was wrong.

Just a day or two after submitting my survey, I got a personal email from Rick Ueno addressing the one and only negative aspect of my stay which I’d identified in my survey-- $14.95/day internet access in my room (I've stayed at cheaper hotels like Hampton Inn where internet is ALWAYS free!). Rick told me that he was going to refund the fee I had incurred for the internet service and to save his email and let him know next time I stay at the hotel so he can add "special GM touches" to my next stay.

This to me is a shining example of what good, responsive, respectful customer service looks like and it's what will make my stay at the W one that’ll stand out in my mind for a long time. With so many options for hotels, it's careful and attentive customer care that makes all the difference when deciding between companies. Thank you Rick, for making me feel HEARD and for making the W South Beach my new go-to when visiting Miami!

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 14, 2014
Our guests' 110% satisfaction is always our top priority. Thank you so much for sharing your experience, as we personally read all feedback and are constantly looking for ways to bring our service to an even higher level of luxury.

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Scottsdale, Arizona
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed August 10, 2014

We stayed at the W with our 3 children on our way to the Caribbean and again on our trip home at the end of our vacation. We enjoyed our stay both nights. We had 2 beautiful rooms with amazing views of the beach and surrounding area each stay. The staff provided exceptional service. We needed a roll-away bed for our kids' room. When I requested it and found out it was $75 I was shocked and turned it down. The woman helping me at the front desk immediately offered to comp it for me. This was impressive service. While on vacation in the caribbean I broke my back water skiing. I was in incredible pain during our return trip. Isaac Augustama noticed and was quick to offer an ice pack as well as an electric kettle and towels so I could apply both ice and heat. They were delivered to my room within minutes. The care and concern were above and beyond my expectations.

Room Tip: High floors have great views of the beach and ocean.
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 12, 2014
Our team is always ready and willing to go the extra mile for our guests, and we're so pleased that we were able to assist with ice packs and an electric kettle for your back pain. We hope you were able to enjoy your South Beach vacation in comfort, and hope you feel better soon!

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West palm beach, fl
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 10, 2014 via mobile

Always love staying at the W. However the south beach location is a specifically wonderful and unique W - great room, pool, meals, service and this time I stayed, I visited and enjoyed the bar and club, The Wall.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 11, 2014
We appreciate your continued loyalty to W South Beach. It's our pleasure to make each one of your stays special, and we can't wait to have you back for another amazing getaway.

Until then,

Stephanie Dunn
stephanie.dunn@whotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auburn, Alabama
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 9, 2014

All over a good place to vacation, took the niece and nephew and the staff was so great with them, they kept them entertained and the beaches were beautiful. I will be back. Only minus was parking, because other vacationers would try to park there to get to the beach even though they weren't a guest at the hotel. Nothing to complain about.

  • Stayed August 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 11, 2014
Thank you for sharing your experience with us. Next time you visit, our WHEELS department would be happy to valet your car for you. See you soon!

Best,

Stephanie Dunn
stephanie.dunn@whotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 9, 2014

Great guy! Amazing service! Everyone at the W mostly at wet bar offer the best of services!! We will return to this hotel every time we go down to Miami! The rooms are also gorgeous staying on the penthouse floor just stunning! It's the place to be in Miami!

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 11, 2014
We can't wait to share your compliments with the team at our WET Deck! We're glad you enjoyed some fun in the sun, and look forward to welcoming you back.

Until then,

Stephanie Dunn
stephanie.dunn@whotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Miami Beach
#8 Spa Hotel in Miami Beach
#10 Luxury Hotel in Miami Beach
#11 Romantic Hotel in Miami Beach
#13 On the Beach Hotel in Miami Beach
#17 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — W South Beach 4.5*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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