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“Great property, but expect large crowds” 4 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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Ranked #17 of 204 Hotels in Miami Beach
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great property, but expect large crowds”
4 of 5 stars Reviewed August 2, 2014

Overall, this is a very decent hotel - great location, nice ammentities, decent service, etc. As you can expect for South Beach, the room rate is ridiculous. Since the hotel is constantly booked out (usually, Thurs-Sun), you should expect that any level of SPG status that you may have will hold no weight.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 7, 2014
Thank you for your review. While we do welcome a good number of guests looking to experience the best of South Beach, we certainly strive to honor SPG status whenever possible, as evidenced by many of our happy guests here on TripAdvisor. We appreciate your feedback, and look forward to seeing you again soon!

Happy travels,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,611 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (396)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
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English first
TN
Top Contributor
168 reviews 168 reviews
53 hotel reviews
Reviews in 47 cities Reviews in 47 cities
79 helpful votes 79 helpful votes
4 of 5 stars Reviewed August 2, 2014

This is a very nice W. This was my second stay. Very impressed. Service was excellent. Front desk, valet, bar, pool all were nice and helpful. Very nice rooms.
Be warned...rooms on the north side are loud. Big construction project next door. Not Ws fault, just FYI.
I also experienced a room not ready..at 530 pm !!! Amazing. They bought a us a round at the bar and we only waited another 20 mins. But still...530?
I'll be back.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 7, 2014
We're thrilled you enjoyed your second stay here at W South Beach. We do apologize for your room not being ready upon arrival, but are happy to hear that a stay full of excellent service made up for it!

See you soon,

Stephanie Dunn
stephanie.dunn@whotels.com
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Wantagh, New York
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 2, 2014

The hotel is absolutely beautiful! The staff makes you feel special and do whatever they can to make your stay memorable. Highly recommend staying here. This was our second stay and it won't be our last.

Room Tip: High floor
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 7, 2014
Thank you for your wonderful review! We can't wait to welcome you back for another amazing stay.

Until then,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Doha, Qatar
Top Contributor
64 reviews 64 reviews
54 hotel reviews
Reviews in 39 cities Reviews in 39 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed August 2, 2014

We love to stay at W's and this one was our 5th property and by FAR the best! From the excellent location right on Collins Ave with their own private spot on South Beach (complete with cabanas and service) to the interior bright, modern - so Miami. The plaze oozes on trend, and ultimately makes you feel you are in the centre of what is happening right...now.

My Husband was delighted as we were staying right on Mercedes Benz Swim Week so cue stacks of models with legs to eternity (really), chiseled bodies and an air of fashion, there was nowehere else in Miami made for such activity. The pool was dripping in models, celebrities and my favourite...small pooches running amok. Add in a dj, some cocktails and a hip crowd - you have the perfect scene for a W promo video, but this was our vacation. Unreal.

We were given a suite on the top floor with sweeping views of both Collins Ave and... South Beach. Uber bright white Miami bedroom and living area that was close enough to hear the action on the street but far enough to drift off into your heavenly W Bed (I still want one..)

The standard W service is there - Bliss products, Whatever Whenever and of course PAWS if you do have one of those pooches to run amok at the pool but my top marks go to no other than Insider Diego. This guy replied to my emails and scored me a $200 discount on a pair of Celine Sunglasses from his favourite store on Lincoln Rd (which by the way is in walking disance, as is 8th & Ocean so get out and walk either the beach way or street way..)

All staff were as always friendly, helpful and go out of their way to help you. We spent most of our time at WET where the cabana crew put your name on a list if there are no beds available, they'll even make sure its in the sun... Cocktails flowing, dj on the decks. W South Beach comes alive at the weekend! Free tea and coffee from The Dutch each morning was nice (it is a little pricey for breakfast but nice) We chose to drink at the hotel most nights, ate at Mr.Chow which was great food but the staff a little pushy (read other reviews on that). If you are looking to dine out in South Beach, HIGHLY recommend Katsuya at the SLS. It is phenomenal! A little crammed but cosy...fantastic Sushi and service (thanks Quinn!) with softshell crab rolls to travel 16hrs for... Drinks at SLS and Delano are also a must and within walking distance to W.

I'm missing sitting on our balcony watching it all kick off...watching the thunderstorms and dreaming of what the night ahead has in store...

Until next time W South Beach!

Room Tip: High floor for best views of South Beach!
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 7, 2014
We certainly enjoy our location in the heart of glamorous South Beach, and are glad you got to experience it as well! It sounds like you had the full Swim Week experience right on our WET Deck.

See you next year!

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
1 review
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed August 1, 2014

Arrived at the hotel at 2:00pm (not 10am, 2:00pm) and was told the room was not ready. My Ambassador talked to me earlier in the week to get my arrival time which I assumed would be coordinated with the hotel. Obviously for this location this meant nothing. I was told after waiting for 90 minutes that my room would be ready at 4:00. For a hotel that claims not to offer late checkouts, seems strange that the room couldn't be ready for a so-called "elite customer". Bali or Koh Samui, I would understand. This is South Beach USA. If the hotel can't treat elite guests better than this, they should just opt out of the system. 2 hours isn't a lifetime to wait, but when you are used to a certain level of service, you have certain expectations. I could have easily flown in here after 4 but coming early and being held in purgatory, I can now choose to either walk around with my essentials like a hobo or just stay in this holding pattern until I'm granted check in just like everybody else. I thought my 100+ nights last year put me in a different category but I guess I was wrong.

Stayed August 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, August 8, 2014
Thank you for bringing this to our attention. We offer our sincere apologies, and would like to discuss this further with you. Please reach out to me at your earliest convenience so we can find out what happened.

Best,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 30, 2014

We just got back from our romantic stay at the W Hotel in South Beach.
This is definitely my favorite W!!! From the moment we set foot in the lobby to the very last day of our stay! The Hotel is beautiful and elegant! The staff goes the extra Mile to cater to your needs.
The concierges were fantastic in finding a new and exciting place every day for us to visit (Thank you especially Kristina Haug!!!) We will definitely be back!! Thank you W!!

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, July 31, 2014
We're flattered to be your favorite W, and are so happy to hear that our team was able to offer some personalized suggestions for you to best enjoy Miami Beach. We hope to see you soon!

Until next time,

Stephanie Dunn
stephanie.dunn@whotels.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
5 of 5 stars Reviewed July 30, 2014

What can we say: our fourth visit to South Beach got even better and with very personalised service/ Gabriela and Ralf ( thanks for the Bubbly!!) from Insiders upgraded us towards the end of our fortnight's stay and made us feel very special.
Enrique at the lift , lifted our spirits.
Paolo from San Paolo from Valet recognised us from our last stay, Hugo, Jose, Madeleine (the lovely swedish lady Duseltak!!!) at Concierge took our daily italian newspaper all the way to the breakfast table, they were courteous and extremely helpful. Cesar from front desk was extremely nice too!!
The Wet (Pool) team led by Claudia were always on hand (Hi to George!!)finding us a space by the crowded pool, The Dutch Restaurant (El, Ekaterina, Kiara, Tatiana & managers Jose & Cesar ) is second to none when it comes to attention to details ( Willy the cappucino guy!!) and very pleasant food overall!! We have got to know them ( Dutch team) very well and we are looking foward to some lighter and more cheerful clothing which would make their life easier when it gets swelteringly hot outside.
We are already planning our next trip in November.

Suggestions: flowers in the rooms ( the Oasis suites upwards would add a nice touch ) and charging 3Dollars for a Nesspresso capsule in the 2 bed Ocean front suite lets it slightly down to say the least. Room Cleaners might schedule themselves to be more efficient in their timing ( our room was once done after 4pm) But Hey, it is sunny Miami and we were happy!!

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stephanie D, Manager at W South Beach, responded to this review, July 31, 2014
Thanks so much for your thorough review! We especially appreciate your suggestions, as we love and take seriously any feedback that will help us bring the guest experience to an even higher level. It looks like you had a fabulous time here at W South Beach, and we can't wait to welcome you back to sunny South Beach when you visit us in November.

Best,

Stephanie Dunn
stephanie.dunn@whotels.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#8 Spa Hotel in Miami Beach
#11 Romantic Hotel in Miami Beach
#11 Luxury Hotel in Miami Beach
#12 On the Beach Hotel in Miami Beach
#15 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
Reservation Options:
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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