My family and I decided to stay at the W Hotel for my 21st birthday weekend. We initially booked two suites: the oasis and the fantastic. The rooms were both located on the 7th floor, but were unfortunately on opposite sides of the hallway. Both rooms were beautifully decorated, in typical W fashion, and had nice views despite being parallel to the ocean. Everything seemed to be going well until we got into bed at night. The bed was covered in feathers, despite the fact that our profile indicated that we were highly allergic. After several calls down, housekeeping finally came up and changed the bedding.
The next morning we received a call from Cesar Arriago. He was very understanding and went above and beyond to make our experience as positive as possible. We were upgraded to the sensational suite on the 18th floor. This was a beautiful 2 bedroom 2 bathroom suite with a media room. The room itself is very spacious and like our previous suites, beautifully decorated. The views were great as well. He didn't stop there. He also got us a cabana by the pool for my birthday, as well as the next day. When we came back from dinner that night, our suite had been decorated with balloons, streamers, banners and dessert for my birthday. It made me feel extremely special and was one of the many pieces that made my birthday weekend so memorable. In addition to Cesar, Claudia Mosconi also went above and beyond to make sure that our stay was as memorable as possible. We can't thank her and Cesar enough for all that they did for us during our stay.
My family and I have stayed at hotels all around the world and were blown away by how hospitable and friendly the staff were. Each and every staff member we passed said hello to us and asked us how our day was. Coming from someone who is studying hospitality, these small encounters greatly impact a guest's stay and overall experience. My 21st birthday was extremely memorable and one of the best birthdays yet thanks to the W South Beach and it's wonderful staff.
Thank you again for everything and my family and I are looking forward to our next stay in the near future!
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Prestigia, TripOnline SA, HotelTravel.com, Priceline, Agoda and HotelsClick so you can book your W South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach