Last weekend my BF and I stayed at the W. What an amazing place. The pool was spectacular and drinks were great! We stayed at the pool area for a while and what choice do we have? It is so welcoming and so serene. We decided to go try the beach and as we were taking the path to the beach we came upon a hut which looked like a bar.
As we approached we stood there not really knowing where to go to obtain some chairs and some drinks. The people in hut seemed so engaged in the conversation that we were afraid to interrupt. The moment became awkward and we decided to go back to the pool. As we are turning to leave and gentlemen passed us by in an orange shirt and with a great smile said "Great Afternoon Folks!". His smile made me smile and made my husband smile and we decided to ask for his assistance. We felt terrible because here we had a group of people standing and laughing in the hut and this poor soul is holding a bucket and a jar of water and a table and we are asking him for help. We asked him if it would be possible for a menu and some drinks and possibly a beach chair? He replied "absolutely" he placed the items he was holding in the hut, had to constantly say excuse me to the people in the hut because they would not move out of his way. I felt terrible for him. He grabbed a menu and escorted us to the hut on the right side of the path and in less than a minute he had someone sit us down in a perfect spot. He later came over and brought my husband and I some lemonade and apologized profusely for what had occurred at the bar/hut.
When he left I turned to my husband and said " What was his name?" "My husband replied " I forgot, I know he mentioned it but I feel terrible asking him." We left that place not knowing who this person was but I will say that his customer service skills are impeccable. I do know he was wearing an orange shirt and if I am not mistaken there were only two people wearing that type color shirt and the other person wearing it was a female. Thank you mister in the orange shirt, you did a phenomenal job! You made an awkward situation instantly better. We are sorry we do not remember your name but you left a great impression on my husband and myself and wanted it to be known on this reputable website. So if anyone is staying in the W in south beach and you have an issue on the beach look for the gentlemen in the orange shirt and white hat he is spectacular!