This was my second stay at the W South beach.
Here are my views on the following items in this hotel:
Rooms: fair sized, typically W vibe, some corners starting to show a bit of wear but overall not bad.
Pool: quite crowded on the weekend. There is another smaller more quiet pool.
Food: did not bother since the pool side food and the breakfast were not that good on the previous stay.
While most of the staff were courteous and polite overall, there were a number of issues.
Firstly, the duvets were quite worn out. The material inside had become hard and gritty. It took two different groups of people to come up before they understood and changed my duvet.
I've stayed at a lot of hotels and never had felt anything so bad!
I stayed at a fabulous suite and on the first day I opened up the window but somehow it could not close. Because it was a saturday night, it was quite noisy. I asked for someone to come up and close the window but no one came. After awhile I gave up and called back to tell them not to send anyone tonight because it was getting late. So the first night sleep did not go well and next morning required more coffee to wake up.
On the second day we went out in the morning and afternoon but returned by around 3:30 for some rest. I was quite surprised to find that our room was not cleaned yet. I called whatever/whenever and was told that housekeeping service could be anytime between 9am to 6pm but they would send someone now. After almost an hour still no one came and another call was made to reception.
On the third night something strange happened. At around 1030pm, someone knocked on our door. We were a little concerned since we had not called for any services. Because I was at the other end of the room, by the time I walked to the door, the person from the outside had already started to open the door. Fortunately, I arrived at the door right in time to flip the security latch over. Through the gap there were two people looked like they were from housekeeping. I asked them what did they want and their reply was "just checking if you are good". The only thing I can think of was that at night they were supposed to put bottled water and chocolate on the night table and they did not do that on that particular night. Still, I find it somewhat bizarre to get a knock on my door at 1030 pm.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.