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“excellent staff and service” 5 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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4th Night Free & Credit
Ranked #14 of 203 Hotels in Miami Beach
New York City, New York
Contributor
14 reviews 14 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
“excellent staff and service”
5 of 5 stars Reviewed September 1, 2013 via mobile

The service I received during my stay at the W was spectacular. Gaby De Falco helped organize and arrange my plans while in Miami, and I couldn't have had a better time thanks to her help. If you're looking for a luxury hotel with a helpful staff, you won't do better than Gaby and the W. Will be staying at the W exclusively during my next Miami trip! Also grateful to Manny at the pool for being so helpful.

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,664 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
Date | Rating
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  • Dutch first
  • English first
  • French first
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English first
Birmingham, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed August 31, 2013

We stayed here for our wedding on Miami beach. Everything about the hotel is amazing, the pools are great, especially the adults only pool. All the staff are really friendly and helpful. Everywhere is immaculately clean, and the rooms are gorgeous. We cant wait to come back and stay here again.

  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
1 review
5 of 5 stars Reviewed August 31, 2013

I just returned from a 5 day mini-break at the W Hotel and would definitely return. I have been visiting South Beach for 16 years and this hotel is my favourite all round package (style, staff, rooms, ambiance, attitude, service). The rooms are fantastic (remember to ask for south facing), the pool is chilled chic 24/7 with great service at the pool bar. The Dutch restaurant serves a mean breakfast and the concierge service is excellent and well organised.

Room Tip: Ask for South side.. Better views.
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ayr, United Kingdom
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed August 29, 2013

Going to South Beach Miami, you must stay at this fabulous Hotel. Positioned on South Beach, there is plenty to see nearby but, why leave the hotel!.
We had a fantastic room that was fitted with the latest digital audio and TVs. We had a microwave and coffee machine.

The Bathroom is fab with a Jacuzzi and separate shower. Maid service was first class. Facilities were excellent. WiFi also. A great stop for us before our Cruise to the Caribbean.

Will stay here again.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed August 28, 2013

First off. This is one of the most beautiful hotels I've ever stayed at. From the pool to the ridiculously gorgeous room which was HUGE! We stayed at a fabulous suite. I have no words for this room other than STAY IN IT lol. Only downside is that it is on a low floor (the 3rd floor which is the first floor that rooms start on). Other than that the private balcony was huge with two comfortable reclined beach chairs and a nice view of the blue sky if it isn't raining (You don't get the beach chairs on the higher floors). There was a hot tub with two vanities and 3 shower heads. Two TV's=cool. So you get the picture, it's like one of the most awesome ikea rooms you've ever seen lol.

NOW overall... This is an UPSCALE hotel which means be ready to open your wallet as soon as you get to the front door. The drinks are super expensive with a 21% service tip and local AND state taxes added to your tab on TOP of the tip for the bartender. 2 mimosas=$50 cha-ching! There are towel boys who set up your poolside chairs and a bellman who bring your luggage to your room and guess what? tip tip tip. Luckily there is a Walgreens or a CVS (I forgot) across the street where you can buy essentials and a cheap bottle of wine if you just want to stay in and enjoy the room and pool. BOTTOM LINE: BEAUTIFUL property. Expensive. Not close to anything. If you got the money kudos! Enjoy! If you don't, there are STILL ways to enjoy this hotel without murdering your wallet. Safe trips everyone!

  • Stayed August 2013, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Miami, Florida, United States
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 26, 2013

Simply put this is the best hotel in Miami. From the valet to the concierge everybody was courteous, polite and did a superb job. I have simply no complaints whatsoever about the W and its staff. First of all Maria Pena our whatever/whenever agent did a tremendous job. From staging the room, to restaurant reservations and personalized attention, she made our stay very special and she was absolutely perfect. We felt we were guests at her place. She was absolutely wonderful. Secondly, the attention to details that was put in the decor is very noticeable and the unobstructed ocean views from the 18th floor are breathtaking. Finally, it took us literally 5 minutes from the valet parking to the room. Everything was flawless; it just seems that the entire staff is dedicating to providing excellent guest services. The Dutch and Mr. Chow are right on the premises and they are both excellent upscale choices. So on top of everything else, you also have places that you can enjoy without having to leave the hotel. Ask for Maria when you stay here, she will make your stay a perfect one.

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, Florida
1 review
5 of 5 stars Reviewed August 26, 2013

My boyfriend and I live in Miami but decided to 'getaway' for the night. I am a Platinum member and called to inquire about which room to book (there are many options), asked to have a special dinner arranged (we changed our minds a few times), and have a romantic champagne/chocolates/snack set-up in the room. The hotel was incredible, room very swanky...But Clifford Booker made the entire experience memorable.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#7 Spa Hotel in Miami Beach
#9 Luxury Hotel in Miami Beach
#10 Romantic Hotel in Miami Beach
#10 On the Beach Hotel in Miami Beach
#14 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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