Stayed here over 4th of July w/e and was very disappointed with the quality of the SPG check-in staff. We were given wrong information about which room & when it would be ready, waited up by the pool for 3 hours waiting for front desk to call only to be given the same room offered to us at the start? Lost our luggage x 2 even with tags. Room was not up to W quality, very worn out & tired looking. We cut short our stay & moved up to the W Fort Lauderdale.