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“Negatives” 5 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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Ranked #24 of 200 hotels in Miami Beach
Cardiff
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Negatives”
5 of 5 stars Reviewed May 30, 2013

Personally, i couldnt find one negative out of my 10 night stay. From the moment we checked in and asked for a high floor (1909 i would recommend it) to the moment we checked out. From reading some of the complaints previously about the W, i was a little bit cautious but as much as i tried to come across the previous comlaints i could not.
All the staff we came across were always polite and courteus, from door staff/security, pool/beachside, concierge, cleaners/turn down staff.

Pay for an expensive hotel and you would expect to pay the higher prices
Paying the $15 for a beach umbrella is a bit odd mind.

Will be back next year if i can book the same room.
This is now the 2nd best hotel i have stayed at, only behind the Park Hyatt Tokyo (Sorry W)

Room Tip: Room 1909 had the view i needed, beach/ocean and city.
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  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 6, 2013
Hello Minty9,

Thank you for your review and recommendation. We are so happy you made our hotel your home away from home on your recent trip. We take pride in the service we provide our guests and will be sending your review to our Hotel Manager to celebrate with our staff. We look forward to your next escape and please email us with Whatever/Whenever you need, wsobesocial@whotels.com.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (346)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 28, 2013

We stayed at the W Hotel this past April and, after noticing the steady decline in service at other establishments in the area, were pleasantly surprised here. Service and attention to detail are still paramount at the W. The food, even room service, is delicious ( and arrived exactly when they said it would) The rooms were clean, sleek and very comfortable with amazing views of the ocean. Service was friendly, efficient and prompt with no sign of the need to continually follow up with requests that we experienced at similar properties.

Room Tip: The "Fabulous" Suite is truly fabulous. We stayed with 2 small children and had plenty of...
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  • Stayed April 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 6, 2013
Hello Amerikankadc,

Thank you for your review. We are so happy you and your family stayed with us on your recent trip. We love giving our signature Whatever/Whenever Service to make your stay special and unique. Our In-Room Dining menu was created by Andrew Carmellini who also is the brilliant mind behind The Dutch restaurant in our hotel. We hope to welcome you back soon and please let us know when you plan your next escape.

Best Regards,
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Austin, Texas, United States
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed May 26, 2013

So besides the high food & drink prices plus auto gratuity of 18% which is the normal SOBE ante, the W is fun. It is exactly what you expect from a W, cool & sleek design and good service.
The pool is crowed on the weekend but we managed to always find a some room plus the beach is really nice. We splurged on Saturday and paid for one of the beds directly on the beach which was a good investment.

We love our room, great view & nice layout. The construction next door (north side) was only bothersome on Monday a little bit but over the weekend is was quite.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Thomas L,

Thank you for your review. We are so happy you loved the cool and modern design W’s are known for. We do have the perfect pool to enjoy the Miami sun and only a couple steps to our beach front access. We would like to apologize for the noise from the construction next to us. We are keeping a close eye on their construction and finishing date. We hope to welcome you back again soon. Please let us know Whatever/Whenever you need on your next escape.

Best Regards,
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Munich, Germany
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed May 26, 2013

We (family with 3 teenagers) arrived at the W Hotel in a relatively bad shape after our transatlantic flight(s) to Miami took 36 hours and a few stops rather than the planned 14 hours. However it did not take more than a few hours at the W to feel totally relaxed and to forget all the headaches. We had room 1111, which is a spacious 2-bedroom suite with kitchenette and a living room and 2 fully equipped bathrooms plus a restroom. The suite is located very close to the central elevators (and you don't hear the elevators at all).
The rooms are stylish,spacious and well equipped with HD TV screens and Bose A/V. There are three iPhone/iPad charging stations (the common "old" connector), two balconies with chairs, a very quiet A/C and all kind of amenities. If you have any extra wishes (for example my son asked for a basket ball or we asked for an extra pillow) it did not take more than 5 minutes to have it delivered to our room.
The nice pool area has plenty of huge sun chairs and there were always free chairs available, same at the beach (even on Memorial Day). Towel service and chairs are for free (besides the usual tipping).
The food and beverage prices are around the same you pay at the other luxury hotels at Miami Beach, like the Ritz-Carlton or the Loews Hotel. The difference is the W-design style and the perfect service no matter at what time of the day you come up with whatever wish or question you might have.
The "Dutch"-bistro features an excellent coffee, which tastes better than in Italy.
The bar allows you to sit either inside or close to the pool at night and the prices for drinks are very reasonable (compared to some other 5 star places at Miami beach): Every regular cocktail is USD14.
There is a Wallgreens right across the street as well as an AVIS office. Parking at the W is the only thing which I considered overpriced (around 38 USD per night) so you might consider twice whether you really need to park a rental at the hotel for your entire stay or whether you want to take an airport shuttle and then use cabs during your stay.

The walk to Lincoln Street takes about 12 minutes and the walk to Ocean Drive took us about 18 minutes on the Broadwalk at the beach. Also you can rent bicycles in front of the W.

From now on you will definitely see me more often at this hotel, no matter whether on a business trip by myself or with teenagers, who love to stay at a cool and hype location: The W is one of the few places which offers perfect services and features to both worlds.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Jet9,

Thank you for your review. We were so happy to welcome you and your family for a special escape. We do have the perfect beach front location with a short walk to many of South Beach’s attractions. We take pride in our service and will be sending your review to our Hotel Manager to celebrate with our hotel staff. We do offer our guest’s unique amenities to make your stay different each time. We look forward to welcoming you and your family back soon on your next trip.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Naperville, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed May 25, 2013

My husband and I had a wonderful time at the W. We were upgraded to the Oasis suite and it had an awesome ocean view. Rooms were clean and updated. The guys at the pool and beach were very attentive. The poolside food was delish! We had drinks in the Living Room bar and Eric the bartender was great. Super location, perfect customer service! Loved all the nooks and crannies you could sit and have a drink in. The nightclub at night was fun. Really did not need to leave the hotel for a good time. We have stayed at many Starwood properties and this was one of the best.
Can't wait to return.

Room Tip: The higher floors have the best views.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Teresa W,

Thank you for your review. We are so happy you enjoyed your room and ocean view. We do have the largest rooms in South Beach with a private balcony on each room. We will be sending your shout-out to Eric to our Hotel Manager to share with our hotel staff. We look forward to welcoming you back soon and please let us know Whatever/Whenever you need for your next escape.

Best Regards,
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2013

Despite some of the negative reviews, we booked this hotel because of a good deal through Amex/SPG.

Pros:
1) Amazing location - on the beach, walking distance to many restaurants and shops, quick cab ride to other popular Miami beach locations
2) Nice rooms - large balconies with ocean view, nice design
3) Friendly staff - despite some issues, we found the staff to be friendly and helpful - especially the manager at WET - the pool side restaurant/bar; the staff at the Dutch were also wonderful during our daily breakfast

Cons:
1) Room issues: toilet stopped working twice, sink stopped draining one day, internet only worked in 1/2 the room- these were mostly addressed quickly when we complained
2) Pool: super LONG wait for food by the pool (1 hr+) - was apparently due to miscommunication between wait staff , manager addressed it, and sent us comp. drinks

Overall we had a good experience - enjoyed our balcony, the beach, and the pool. Issues were mainly dealt with efficiently, and the staff were friendly. Worth booking if you get a good rate w/ breakfast + resort credits included.

Room Tip: Request a room on a higher floor for better views
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello mvl84,

Thank you for the review from your stay. We do have the largest rooms in South Beach with a private balcony on each room. Our designers were inspired by the local culture and W’s modern cool to give our hotel a very unique look. We are very happy that the issues you encountered were handled quickly. We will be sending your feedback to our Hotel Manager to address these issues. We hope you will come visit us again soon. Please email us when you make any future plans and let us know Whatever/Whenever you need, wsobesocial@whotels.com.

Best Regards,
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1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 23, 2013

I experienced the world's worst customer services at W South Beach.

If you want a bathroom that floods, stay here.

If you want to wait 1 hour for your breakfast to be delivered, stay here.

If you want to settle your bill in full, only to go home and find your card has been charged for spa treatments that you never purchased, stay here.

If you then want to wait for over 3 days and still not get a refund for the fraudulent charges, stay here.

If you enjoy spending your precious holiday time arguing with incompetent staff, choose the W South Beach!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Nishakotecha,

Thank you for your feedback. We would like to apologize for the service issues you experienced while staying with us. We take pride in the service we provide our guests and will be sending your feedback to our Hotel Manager to address our Service Culture. We would love to speak with you more in regards to these issues. Please email us at wsobesocial@whotels.com and we will get back to you right away.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Miami Beach
#9 Spa Hotel in Miami Beach
#15 Luxury Hotel in Miami Beach
#19 On the Beach Hotel in Miami Beach
#26 Romantic Hotel in Miami Beach
#29 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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