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“Cool hotel, fantastic attention to detail” 5 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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4th Night Free & Credit
Ranked #14 of 203 Hotels in Miami Beach
Naperville, Illinois
Reviewer
3 reviews 3 reviews
2 helpful votes 2 helpful votes
“Cool hotel, fantastic attention to detail”
5 of 5 stars Reviewed May 25, 2013

My husband and I had a wonderful time at the W. We were upgraded to the Oasis suite and it had an awesome ocean view. Rooms were clean and updated. The guys at the pool and beach were very attentive. The poolside food was delish! We had drinks in the Living Room bar and Eric the bartender was great. Super location, perfect customer service! Loved all the nooks and crannies you could sit and have a drink in. The nightclub at night was fun. Really did not need to leave the hotel for a good time. We have stayed at many Starwood properties and this was one of the best.
Can't wait to return.

Room Tip: The higher floors have the best views.
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Teresa W,

Thank you for your review. We are so happy you enjoyed your room and ocean view. We do have the largest rooms in South Beach with a private balcony on each room. We will be sending your shout-out to Eric to our Hotel Manager to share with our hotel staff. We look forward to welcoming you back soon and please let us know Whatever/Whenever you need for your next escape.

Best Regards,
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1,668 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (411)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed May 24, 2013

Despite some of the negative reviews, we booked this hotel because of a good deal through Amex/SPG.

Pros:
1) Amazing location - on the beach, walking distance to many restaurants and shops, quick cab ride to other popular Miami beach locations
2) Nice rooms - large balconies with ocean view, nice design
3) Friendly staff - despite some issues, we found the staff to be friendly and helpful - especially the manager at WET - the pool side restaurant/bar; the staff at the Dutch were also wonderful during our daily breakfast

Cons:
1) Room issues: toilet stopped working twice, sink stopped draining one day, internet only worked in 1/2 the room- these were mostly addressed quickly when we complained
2) Pool: super LONG wait for food by the pool (1 hr+) - was apparently due to miscommunication between wait staff , manager addressed it, and sent us comp. drinks

Overall we had a good experience - enjoyed our balcony, the beach, and the pool. Issues were mainly dealt with efficiently, and the staff were friendly. Worth booking if you get a good rate w/ breakfast + resort credits included.

Room Tip: Request a room on a higher floor for better views
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello mvl84,

Thank you for the review from your stay. We do have the largest rooms in South Beach with a private balcony on each room. Our designers were inspired by the local culture and W’s modern cool to give our hotel a very unique look. We are very happy that the issues you encountered were handled quickly. We will be sending your feedback to our Hotel Manager to address these issues. We hope you will come visit us again soon. Please email us when you make any future plans and let us know Whatever/Whenever you need, wsobesocial@whotels.com.

Best Regards,
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1 review
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed May 23, 2013

I experienced the world's worst customer services at W South Beach.

If you want a bathroom that floods, stay here.

If you want to wait 1 hour for your breakfast to be delivered, stay here.

If you want to settle your bill in full, only to go home and find your card has been charged for spa treatments that you never purchased, stay here.

If you then want to wait for over 3 days and still not get a refund for the fraudulent charges, stay here.

If you enjoy spending your precious holiday time arguing with incompetent staff, choose the W South Beach!

  • Stayed May 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello Nishakotecha,

Thank you for your feedback. We would like to apologize for the service issues you experienced while staying with us. We take pride in the service we provide our guests and will be sending your feedback to our Hotel Manager to address our Service Culture. We would love to speak with you more in regards to these issues. Please email us at wsobesocial@whotels.com and we will get back to you right away.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed May 23, 2013

Eventhough I live in South Beach only blocks from this hotel, we decided to celebrate my birthday there. This was not a disappointment! We were upgraded to a corner suite with a large terrace overlooking the beach. (The hotel itself is directly on the sand). Despite the pretentiousness of many of the other South Beach hotel staff, we had excellent service, and they provided a fresh fruit plate and free champage--not the cheap stuff, either. The hotel is pricey, even in the off season, but if you want to splurge and be right in the middle of the action, this is the place to stay. No need for a rental car. You can walk to Lincoln Road and taxis are always right outside the hotel.

Room Tip: All rooms have ocean view (I think). Ask for a high floor and a corner room.
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  • Stayed June 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 4, 2013
Hello kgossum,

Thank you for your review. We are so happy you stayed with us to celebrate your birthday. We do have the perfect beach front location with a short walk to many of South Beach’s attractions. We are so happy you enjoyed your oversized suite and the amenities we offer our guests. Please let us know when you plan your next “staycation” and Whatever/Whenever you may need.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
160 reviews 160 reviews
30 hotel reviews
Reviews in 58 cities Reviews in 58 cities
61 helpful votes 61 helpful votes
5 of 5 stars Reviewed May 23, 2013

I have two complaints about this property. First, I couldn't take home the bed and second, i had to check out! This truly was a top notch property. From the moment you walk in to the moment you walk out, you are treated like royalty and there is nothing they won't do to make your day brighter.

Enjoy your stay! I know my group did. They are still talking about it. The rooms are very large and comfortable -- the perfect home away from home. The pool and beach are perfect and the staff is very helpful and kind. The service impeccable. i have plenty of stories of stories to share about the little touches that made a world of a difference.

Kudos to Joe Weiss at The Dutch -- he runs a tight ship and always with a smile and unbelievable kindess while making sure your every need is met. Same to Isaac and Aldo in Banquets. I can't thank them enough for making my meeting a great success. Equally thankful to the sales and F&B staff that were attentive to my needs 24/7.

Highly recommend.

Room Tip: Request a room on the south side of the building where you get a better view of the beach.
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  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 5, 2013
Hello DRoman,

Thank you for your review and sharing your photos. We are so happy you and your group stayed with us. We love being your home away from home. If you loved our bed, you can have one of your own by going to whotelsthestore.com and ordering your own signature W bed and sheets. We will be sharing you shout-out to Joe with our hotel staff to celebrate with him. We hope to welcome you back soon and please let us know Whatever/Whenever you need.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Montreal
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed May 22, 2013

Went to eat at Mr. Chow on Saturday night and had such an amazing experience with Brian, The Captain that we decided to switch hotels a few days later and try out the W South Beach. Let Brian choose what you should eat he made some outstanding choices and the service was VERY impressive. Switching hotels was probably the best decision I ever made, from the moment we arrived David the bellman welcomed us we a huge smile and very friendly. Then when we checked in at the front desk we were greeted by Chris Guidice, Welcome Desk Agent who was AMAZING! I told him that it was our first time in Miami and that I really wanted to WOW the bride to be, he went above a beyond to help us get an upgrade. I understand that it helped that it was a Monday check-in but still he tried his best to make our stay memorable. Jonathan aka Dimples from in-room dining didn’t disappoint us either, prompt service and very polite. Last but certainly not least Ligy Alarcon, Sales Manager found out that we were staying with her for the first time and sent us a very generous amenity. Overall I was certainly WOW’d by each individual at this property and will certainly be back again!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 4, 2013
Hello Sbadwal,

Thank you for your review. We were so happy that you choose to stay with us and celebrate this special occasion with you. We love offering our signature Whatever/Whenever service to make your escape special and unique. We will be sending your shout outs to Brian, David, Jonathan, and Ligy to our Hotel Manager to share with our Hotel Staff. We hope to welcome you back again soon and please let us know Whatever/Whenever you need.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed May 22, 2013

We stayed here at the W on south beach for 3 nights. Our room was very big with great views onto the beach. The pool is just amazing, the staff are so attentive to your every needs and the food at the hotel was just delicious!! A great hotel in easy reach of the beach, and many great restaurants!!

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, June 4, 2013
Hello Aine M,

Thank you for your review. We do offer the largest rooms in South Beach with a private balcony on every room. We take pride in the service we provide our guests and will be sending your feedback to our Hotel Manager to celebrate with our Hotel Staff. We hope to welcome you back soon on your next escape.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#7 Spa Hotel in Miami Beach
#8 Luxury Hotel in Miami Beach
#10 On the Beach Hotel in Miami Beach
#10 Romantic Hotel in Miami Beach
#14 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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