I experienced the world's worst customer services at W South Beach.
If you want a bathroom that floods, stay here.
If you want to wait 1 hour for your breakfast to be delivered, stay here.
If you want to settle your bill in full, only to go home and find your card has been charged for spa treatments that you never purchased, stay here.
If you then want to wait for over 3 days and still not get a refund for the fraudulent charges, stay here.
If you enjoy spending your precious holiday time arguing with incompetent staff, choose the W South Beach!