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“Wonderful Stay” 4 of 5 stars
Review of W South Beach

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W South Beach
5.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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Ranked #46 of 197 hotels in Miami Beach
New Jersey
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Wonderful Stay”
4 of 5 stars Reviewed May 6, 2013

We had a great relaxing stay at W South Beach. The staff was so accommodating; they made you feel like you were somebody. The concierge made restaurant recommendations (and reservations) and they were spot on each time. Yes, there are not enough beds around the pool, but we were put on a waiting list and had two beds within 2 hours. Just keep going back to check in so they know you’re serious. Yes, it’s expensive, but everything in South Beach is expensive. We had the Spectacular Studio Suite and it was awesome. Two balconies, 1.5 bathrooms, kitchenette, 17th floor, simply wonderful. FYI 18% gratuity is added to all checks, even when you dine out of the hotel, so be careful not to over tip.
The only bad this was we played tennis two of our days there and they did not have tennis rackets for us to use, they only had racquetball rackets. We survived!

Room Tip: Ask for a high floor for noise control. Lifts are very fast and there are 4 of them.
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 10, 2013
Hello Barbara Z,

Thank you for your review. We are so happy you relaxed and enjoyed your stay with us. We love offering our signature Whatever/Whenever service and our Concierge Team has the Insider access to all of Miami’s hottest places. We hope to welcome you back soon and please let us know anything you need on your next escape.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,188 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (283)
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English first
New York City
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed May 4, 2013

We stayed in the spectacular suite. Each room had its own balcony. Plus there was a bonus media room with a fold out couch which is perfect for children. The grounds are well kept and nicely manicured.

Room Tip: If you're traveling with a group, it makes sense to get one of their larger 2,000 + square feet...
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello sebnemnyc,

Thank you for your review. We do have the largest rooms in South Beach with a private balcony on each room. We are so happy you love our hotel as much as we do. We look forward to welcoming you back and please let us know Whatever/Whenever you may need.

Best Regards,
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Las Vegas, Nevada
Senior Contributor
46 reviews 46 reviews
42 hotel reviews
Reviews in 34 cities Reviews in 34 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed May 2, 2013

As in anything, its about whats important to you. This property is notnon ocean avenue where the action to really expirieince south beach is. 10 block or so walk. So location wise..its a 3.

Rooms are nice..nothing over the top for a hotel of this claiber.

As a platinum member, I am getting really upset at the fact that the ammenities are not consistant throughout the brands of starwood. When i checked in here..no suite upgrades given.no full breakfast only continetal given, no lounge..these are the things that i enjoy as ammentires when staying at starwood properties.. Thats what attracts me...there are plenty of other choices of beautiful hotels.. This one...for the price, loation and services...is a hype hotel that with all its own buzz words like weve upgraded you from a wonderful to a cozy wozy studio...drives me crazy and is a bit insulting..i dont want to change languages..i just want clear consice information, great service and consistant brand loyalty...not happening here..its a pass next time property.

Room Tip: Different hotel...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello pgblack,

Thank you for your feedback. We do love our SPG Members and offer many amenities to our guests. We do try to upgrade to show our appreciation when available but due to the high demand of our suites we are not always able to. We will be sending your feedback to our Hotel Manager to address. We hope you will consider our hotel on your next trip and please send us an email with Whatever/Whenever you may need, wsobesocial@whotels.com.

Best Regards,
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Chicago, Illinois, United States
1 review
5 of 5 stars Reviewed April 29, 2013

I was fortunate enough to escape with the W South Beach for 4 nights last week. I travel a lot and work in the hospitality industry as well. I will say that this property is not only BEAUTIFUL but their staff is what separates them from all other hotels. After staying at this property for 4 nights, I felt like a VIP and felt like I had personal relationships with many of them.

Diego, the Concierge, was amazing. He is personable, remembered my name (from my last stay in December), and whenever I asked him to do ANYTHING for my friend & me, he always got it done RIGHT AWAY without fail. Our Acura Car Reservations were set for the entire week—and he truly made my experience in April (and December) a memorable one.

Frank, the Engineer, came to the rescue a few times throughout our stay. The moment I called Whatever/Whenever to fix a minor issue (IE the TV or Air Conditioning), Frank would show up at our door within 2 minutes and fix the issue immediately. One night, he even worked over time to help us out at 11pm with our air conditioning. It was fixed IMMEDIATELY and he was very personable as well.

Kevin (in WET) made our experience at the pool easy & relaxing every day. He assisted with our chairs, constantly checked in with us, remembered me from my stay in December, AND he always made sure that someone was assisting with our drink/food order.

Lastly, one of my favorite features of the W Brand is their partnership with Acura Car Services. Roman, our driver each day, was accommodating, knowledgeable, sweet, engaging, and made our rides THAT much more enjoyable.

We had the best & most relaxing vacation. This is by far one of my most favorite hotels!

  • Stayed April 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello MarnieBeth956,

Thank you for your review. We are so happy you stayed with us and enjoyed your oversized room. We love giving our signature Whatever/Whenever service to make each stay unique. We will be sending your shout-outs to our Hotel Manager to share with our Hotel Staff. We hope to welcome you back again soon for another escape and please send us an email when you make any future plans, wsobesocial@whotels.com.

Best Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ottawa
Senior Contributor
28 reviews 28 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed April 29, 2013

Beautiful rooms as with all W hotels. Pricey but I was willing to pay it - I was there for a 4 day romantic get away. Friday 10 am and Saturday 9:30am - no lounge chairs available, was placed on a waiting list. Friday-never got a chair Sat - got one at 1:30.

No hot tub around the pool area? Beautiful courtyard which was not accessible to guests due to private parties in the evenings.

As a platinum member, did not get room upgrade even though I was told I was getting one. And was not able to get late check out past 12noon.

Be warned, South Beach is expensive. So be prepared to pay. I was ready to pay, just really disappointed, esp when you pay over 800$ per night for the room and not get the amenities.

Food was good at this hotel. Price the same as all other places around there.

Room Tip: Get a ocean view. Otherwise, stay at another cheaper hotel!
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  • Stayed April 2013, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello FordTraveller,

Thank you for your review. We are so happy you stayed with us for your special escape. We would like to apologize that you were not able to enjoy our pool area. We do have a high demand for the chairs around our pool but we do have a beautiful beach only footsteps away. We love our Platinum SPG Members and try to upgrade when available. We would love to speak with you more about your experience with us. Please send us an email to wsobesocial@whotels.com and let us know when you plan your next escape with W Hotels.

Best Regards,
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1 review
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed April 28, 2013 via mobile

The hotel is nice, the location is good, but for the price of it all it is totally not worth it! The rooms are way over priced, the food is below par and way over priced. The pool never has enough beds and you have to pay $15 for a bed in addition to the $600 dollar a night room in addition to the $50 daily charges in addition to the $15 daily Internet fees. Why is that a hotel that charges $600+ a night for a room feels it ok to charge you am extra $15 a night for Internet, whilst the 2 and 3 star hotels don't charge for Internet? W South Beach is an ok hotel Totally not worth the cost and the walls in the room are so so so think you need to be careful who your neighbor is cause you will hear every whisper they make. Every room has a connected door, wtf!? For $650 a night I should not be able to hear the guests next door talking at 2am and then when I get to the beach the next day do I really need to pay $15 a bed and then $10 per drink. The hotel is way overpriced for what it is and it is not all that! If you like throwing money than cool and for the rest of you, of your going to spend $650 a night you should get way better than this!

  • Stayed April 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello KellSprinter,

Thank you for your feedback. We would like to apologize that you were not able to enjoy your experience with us. We would love to speak with you more in regards to your stay. Please send us an email to wsobesocial@whotels.com and we will get back to you right away.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madrid, Spain
Contributor
20 reviews 20 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 27, 2013

i stayed for 3 nights for a work incentive trip..really enjoyed it! big rooms, great service, constantly checking in to see if I needed anything..No complaints!

I'd like to see a little less of things for sale throughout the room though..i don't need big bottles of water in the bathroom, trays of alcohol and another whole tray of snacks..

  • Stayed April 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WSoBe, Manager at W South Beach, responded to this review, May 9, 2013
Hello catwood,

Thank you for your review. We are so happy you enjoyed your stay with us and hope to welcome you back soon. We love giving our signature Whatever/Whenever service to make each stay unique. We will be sending your feedback to our Hotel Manager to address and look into. Please let us know when you make plans for your next escape.

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about W South Beach

Also Known As:
w South Beach Hotel Miami Beach
w South Beach Hotel
w Hotels Miami Beach
w Hotel Miami Beach
Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Miami Beach
#19 Romantic Hotel in Miami Beach
#28 Luxury Hotel in Miami Beach
#35 On the Beach Hotel in Miami Beach
#46 Top resorts Hotel in Miami Beach
#57 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W South Beach 5*
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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