We have just arrived back in London after spending 6 nights at the W hotel, South Beach. The hotel has all the glitz and glamour of south beach. It is also modern and spacious. Often hotel rooms on south beach can be small but the W rooms are very spacious. The staff were very friendly but in particular Ralph Chaoul and Haldun Demir made ours tay very special. They were both so helpful and friendly. They really looked after us and made the stay feel very special. Ralph is a concierge and he really went out of his way to make sure we enjoyed south beach to the full, advising us on the best things to do and where to eat. He was evry friendly and helpful. We had to move room and Haldun moved all our luggage. He was so helpful and freindly when doing it that it made the change of room very easy. Throughout our stay he went out of his way for us. I think that the combination of such a well designed property, great rooms and excellent staff makes us want to go to the hotel again!