We have stayed at the W hotel one month ago. The staff was very cozy, the pool was great and the club in the hotel was excellent. The staff were very helpful, always answer at every consult about shopping, the beach, neighborhood and the restaurant near of hotel. Thank you for all.

I would just like to address an earlier review about the pool service at the W, specifically in regards to a worker named Rich. I have stayed at the W on numerous occasions and always have a pleasant stay. The staff is helpful and pleasant. I know Rich mostly from walking through the pool area to the beach. He is friendly and efficient in his job. He always has a smile for the guests and makes you feel welcome. I thought he was a wonderful addition to the staff. I hope that this review will be taken as seriously as the previous review written by a person who was obviously angry and bitter. In my opinion, what was written was unfair and wrong. I am not from New York and prefer the beach to the pool area.

Read up well before choosing. Needed good hotel after 32 hours flying from Aussie ...before leaving for cruise...no door ambassadore for us...we arrived 6pm. So check in should have been a breeze...no...we stood while three people discussed some young ladies spa choices...no SPG quick checkin..no upgrade either...young lady being trained...they discussed the computor while we just waited and waited and waited. The room!! Yes big and modern but DIRTY...all soaps used...one towel...no robes...dirty shower...cigarette butts on balcony...a pool of something indescribable on the balcony....had dinner which was fabulous..as was the service. Thought the worst over ,,but fell into bed and then the noise OMG!!! The bed and walls vibrated..called reception 1am. They apologised said "we will get them to turn the base down". My husband went down to reception 2.30. Here we were at 3am. Trundling around the hotel to move to a quieter room..comments were we were right over the club and a lot of people complain ...maybe we should have asked for a quiet room. (Don't believe there are any) it was a small room defineately what we wanted..oh and our SPG membership. Gave us a choice of a free drink or free wifi. Didn't work in room but hey anyone has free wifi in the foyer lounge rooms!! Bizzare! We found staff in general (expect for restraunt staff ...). To be a touch arrogant and offhand....maybe if your over a certain age they don't want you...very bad experience all round...

Sexy is the best way to describe this property in one word. The rooms are uber cool with balconies overlooking South Beach. The nightclub in the hotel is an added advantage as u need not pay huge cover charge to get in. The pool and surrounding lounge areas are very relaxing and your eyes get to feast on some very beautiful people.