I would just like to address an earlier review about the pool service at the W, specifically in regards to a worker named Rich. I have stayed at the W on numerous occasions and always have a pleasant stay. The staff is helpful and pleasant. I know Rich mostly from walking through the pool area to the beach. He is friendly and efficient in his job. He always has a smile for the guests and makes you feel welcome. I thought he was a wonderful addition to the staff. I hope that this review will be taken as seriously as the previous review written by a person who was obviously angry and bitter. In my opinion, what was written was unfair and wrong. I am not from New York and prefer the beach to the pool area.