Read up well before choosing. Needed good hotel after 32 hours flying from Aussie ...before leaving for cruise...no door ambassadore for us...we arrived 6pm. So check in should have been a breeze...no...we stood while three people discussed some young ladies spa choices...no SPG quick checkin..no upgrade either...young lady being trained...they discussed the computor while we just waited and waited and waited. The room!! Yes big and modern but DIRTY...all soaps used...one towel...no robes...dirty shower...cigarette butts on balcony...a pool of something indescribable on the balcony....had dinner which was fabulous..as was the service. Thought the worst over ,,but fell into bed and then the noise OMG!!! The bed and walls vibrated..called reception 1am. They apologised said "we will get them to turn the base down". My husband went down to reception 2.30. Here we were at 3am. Trundling around the hotel to move to a quieter room..comments were we were right over the club and a lot of people complain ...maybe we should have asked for a quiet room. (Don't believe there are any) it was a small room defineately what we wanted..oh and our SPG membership. Gave us a choice of a free drink or free wifi. Didn't work in room but hey anyone has free wifi in the foyer lounge rooms!! Bizzare! We found staff in general (expect for restraunt staff ...). To be a touch arrogant and offhand....maybe if your over a certain age they don't want you...very bad experience all round...
- Also Known As:
- w South Beach Hotel Miami Beach
- w South Beach Hotel
- w Hotels Miami Beach
- w Hotel Miami Beach
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
- Reservation Options:
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