It was my first time in this W, and I had in the past problems in W's , mainly because it's all about the fun, hip and show off ... and service does not really follow.
This time went beyond all my worst nightmares, the service was below poor.
Housekeeping was non existent, 1 day they simply did not make up the room, one day they forgot towels and bathrobes, the balcony has been cleaned : never !
we had to call daily to get service ,,,, asked 4 times to speak to a manager and never happened.
Prices for exampel : A bottle of Veuve cliquot champagne is 280 usd, ... the setai next door : 135 ... rip off anyonee ?
simply avoid it ... eventhough it looks cool ... the cool side will quickly fade away to have a crappy experience ruining your holidays.