We stayed on the condominium side of the W for a little over $1,000.00 per night. Our awful experience started with check in. We waited in line for 30 minutes BEFORE being told there was a completely different area for the condo check in. We go to that desk and wait another 20 minutes for someone to show up. We finally get to our room and it has only a couple towels, no soap, no shampoo etc. We call housekeeping and they say sorry we don't offer service to the condo's. So for over a grand a night we had no room service, no towels, and no soap. BE WARNED. Further, the staff at the pool was mediocre at best. Ritz Carlton needs to give these people lessons.

Stay for vacation in this superb Starwood property. It fits perfectly in the W spirit: Whatever, Whenever. Perfectly located on South Beach, the style modern and trendy, wiht the right luxury touch, make this hotel the ideal place to stay in Miami.
Excellent concierge service. Just a little problem with room service on the phone, and it was minor. For the rest, just one word: Perfect!
Rooms are superb, spacious. Suite provide kitchen and laundry. Ambiance is fantastic. Excellent amenities.

We walked into this hotel looking for 2 rooms for 6 nights each but we were very hungry and decided to visit The Dutch for breakfast before booking our rooms for after our cruise.

Unfortunately, due to a horrible and very dodgy experience in the hotel restaurant, we had to leave and left never wanting to visit a W Hotel again.

We ordered 3 breakfast tables which is the buffet option which 'includes coffee' as written on the menu. So, when the waiter asked for our drink menu we ordered 3 espressos and then he went to get them. By the time we finished out meal, we had ordered 2 additional coffees and so had consumed 5 in total. To our surprise the coffee was listed as an additional amount on our bill, not included as mentioned on the menu. Furthermore, the coffee was $8 per coffee. I queried the bill. This was the worst part, the waiter smiled as though he was proud of himself that he had scammed us into spending $40 on 5 coffees when he said 'oh haha the espressos are not included'. I felt so ripped off and angry, but I'm not a dodgy person so I paid the bill.

Be very careful when visiting this hotel. We decide not to book there because of this and stayed at Lowes nearby which is actually much nicer and more affordable. By far the better option based on value alone, let alone honesty of their staff.

I travel regularly and stay at many W Hotels however, this will be my final visit. What a slap in the face for the tens of thousands of dollars I have spent with your brand over the years. I'm disgusted.

I was so forced to pay 18% gratuity to that waiter who laughed in my face, that felt very good - not.

This was my second stay in two months and I must say it wasn't a fluke ! I can't say enough good things about this places and it makes me wonder where did some of these people who had such a horrible time stay? I'll start form arriving at the hotel , doorman welcome me back and helped us with our luggage to the front desk again another welcome from a few team members this time. The room was ready and so were we! Management and staff go above and beyond every time ! This property is walking distance to Lincoln rd, most restaurant are either a walk or a short cab, and the beach is great!! They really know how to do it right , the room was nice with great views and was kept spotless every time ! We ate breakfast and lunch at the coffee shop in the hotel everyday and never had a bad meal or bad service, so with all that said I can't wait to go back! I want to thank everyone at the W south beach for making my trip one to remember ! See you soon!