We had booked a Mega Suite and even although we were given the option of an upgrade, this was the one we really wanted because of the outside plunge pool and BBQ area. Big mistake! The room was really not very clean at all, with someone's sequins all over the rug and the table was really dirty and as for the shower human hairs all over it eugh!. The biggest shock was the upstairs area, which was absolutely dreadful to say the least. The outside kitchen area was completely wrecked, with doors hanging off and kitchen tops broken. The plunge pool was absolutely freezing and not very clean and to be honest I don't think this area had been cleaned in months! Also be aware that there is no bath in these rooms either and the spiral metal staircase up to the BBQ area is extremely hazardous and not for the infirm. The hotel seemed pretty okay that it was in this state and we were told that this was a party room!! We showed the uninterested supervisor the room and the outside area and he told me that this was okay and they were eventually going to paint it when the weather cleared. In actual fact all the mega suites and the bungalows are like this apart from only one which he showed me. Also this area gets very little sun so take your diving suit if you dare use the cold dirty plunge pool. On the plus side we were moved to a Marvellous suite which was much cleaner and had obviously just been redecorated. Beautiful views over South Beach. One other worrying fact, apparently the fire alarm went off during the night, we did not hear it but we were woken by the intercom in the ceiling to tell us to go back to our rooms as there was no fire. They obviously don't have a fire evacuation procedure in place which is rather worrying when you are on the six floor without a parachute! Think this hotel really needs to get it's act together and the management really need to be a bit more hands on, staff are quite obviously not clued up on what they are selling or the condition of the rooms. Everything we told them just was greeted by a completely blank disinterested look. Would we stay there again - No Thanks will probably try the Ritz Carlton or the St Regis.
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
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- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach