My husband and I stayed here for three nights using the starpoints plus cash option. Admittedly, I was somewhat hesitant about staying here given we are both over 40 with our partying days well in the rear-view mirror, so we were unsure if we would be comfortable here based on some of the reviews and feared we would be surrounded by loud drunk 20 year olds. Fortunately, that was all needless worry. All of the staff were very friendly and helpful. Our ocean view room was spotless and well-appointed with two flat screen TV's (no cleanliness problems as reported by others) and the shower was fantastic--huge space, excellent water pressure, several different jet options and Bliss spa products! The hotel location is great--at the North End of South beach and an easy walk to Ocean drive, etc. The boardwalk along the beach is especially pleasant for a morning walk. The room was quiet and we experienced no disruptions. The "living room" and bar area are comfortable and fun. I did not give the hotel five stars for two reasons--1) As mentioned by others, the pool area is entirely too small for the size of the hotel. Probably there is not much they can do about this given the space constraints but, as nice as the pool is, having to get on a wait list for a lounge chair is a bit of a nuisance. Fortunately there is guaranteed space/lounge chairs on the beach--which is also nice--but they charge you extra for an umbrella, which I thought was a bit ridiculous given that you essentially have to sit out there given the restricted space at the pool. 2) The gym, while nice (basketball and tennis courts also available) strangely has no locker room, showers or changing area. We encountered the same thing at the Fontainebleau so perhaps this is some peculiarity of Miami hotels--don't know--but I prefer not to trapse through the hotel smelly and stinky en route back to the room--just a personal thing.
Overall a positive experience however and we would stay here again.