My sister and I visited the W in July of this year. We had the best time at the hotel, and are returning at the end of this week. We couldn't stay away any longer.
Before I get into all of the wonderful things at the hotel, I must thank the hotel for returning clothing that my sister left in the room. She did not realize that she had left behind her items for nearly 2 weeks. When she called the W, they located the items in Housekeeping and sent them to her. It was extraordinary. We had assumed that she would never see the items again.
The beach and the pool are beautiful. Wall was an absolute blast. The hotel is a few blocks away from the action of Lincolen Road, but we enjoyed walking to and from, and, in particular, along the beach path.
The concierges were helpful and secured the reservations we requested. My one concern was that they didn't seem able to target recommendations to different types of customers. Although, they pleasantly found out all of the information we required.
The room was large and well-designed. We used the kitchen and saved some money on food and drinks. There is a Walgreen's around the corner with a small grocery and beer section. Please note that you may have to ask for cooking supplies, but if you call the Whatevever, Whenever service, they will happily supply with you cooking pots, etc. We did eat breakfast at the Dutch, and it was delicious.
The service at the pool is better than the service at the beach. The pool/beach menu should be expanded and should include more vegetarian options. The pool is gorgeous, and the lounge chairs book up quickly.
Be prepared for lots of walking from the room to the elevator, and then from the elevator to the pool or beach.
Strongly recommend the Fabulous Studio. We passed on the SPG upgrades to stay in this room type. I...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We are delighted you had a wonderful stay in July, and so thrilled to hear you are coming back! You will be pleased to know that we totally re-vamped our pool and beach menu so I imagine that you and your sister will be pleasantly surprised with the new savory items offered.
See you shortly!
W SoBe GM
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.