I won't go into the full details of my recent debacle at the W South Beach. In short, I was staying there for one night on business. Beware, the WiFi doesn't work in certain rooms, the room being the first one I was put in. They changed my room and then there was a loud banging coming from the A/C every thirty minutes. I notified reception on my way out to dinner and they assured me they would have it fixed. At 11:30 as my head hit the pillow, there went the banging. I tried to sleep with it and successfully slept to 4:30. At 5am I called Whenever, Wherever, got the snarkiest manager, Jason who sent up a technician. The tech guy was WELL AWARE of the issue, as it happens all the time and said that the A/C needed to be permanently set to 60, or freezing. Jason barely apologized, gave me a reduced rate. For the one night of sleep I needed before my business meeting, the W didn't come close to cutting it. If you're here on business and want to be treated with respect, do not stay here!
- Official Description (provided by the hotel):
- At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Starwood, Prestigia, Priceline and Despegar.com so you can book your W South Beach reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- w South Beach Hotel Miami Beach
- w Hotels Miami Beach
- w Hotel Miami Beach