First time at the W South Beach, and it definately will not be my last.
Check in was quick and friendly, Amber was very helpful. Our room(1423) a standard room with a direct ocean view was beautiful. Great sized rooms. As an SPG plat, i get to see a lot of hotels, and this one is definately on the top of my list. The room was spotless. Lovely balcony with very confortable chairs. Lots of very nice contempory art throughout the hotel. The staff, whether at the door or just passing by, was extremely friendly. The outdoor area is very nice. Good cocktails at the bar. Nice big pool, and a small, more private pool for those who prefer a more intimate setting. The hotel is right on the beach, and there is also a nice boardwalk, great for those who enjoy walking. Had a sandwich outside at Wet, the pool bar, and honestly the only negative thing i can post is the fries were cold, and i asked the waiter if he could heat them up a bit, which granted he did, but he did not bother to look at us or say anything to us when he picked up the plate, or when he returned with the hot fries. Considering they charge a 20% service charge, there's no incentive for the wait staff to provide service, and that's not acceptable. I was there for my birthday, and i was sent a small box of chocolates and a bottle of water, along with card card, signed by the Whatever/Whenever team. Very nice touch. Loved the hotel and it's atmosphere.