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“Posh” 5 of 5 stars
Review of W South Beach

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W South Beach
4.0 of 5 Hotel   |   2201 Collins Avenue, Miami Beach, FL 33139 (City Center)   |  
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4th Night Free & Credit
Ranked #8 of 206 Hotels in Miami Beach
Certificate of Excellence
Washington DC, District of Columbia
Senior Contributor
30 reviews 30 reviews
28 hotel reviews
47 helpful votes 47 helpful votes
“Posh”
5 of 5 stars Reviewed September 14, 2011

The location of this hotel is prime. Close to south beach and lincoln mall. Everything is going to be super expensive. The staff are going to be super snobby (including the very rude concierge girls.) If you accept and expect these 2 things, then you won't be shocked once you get there. This is going to be a party hotel. So, if you are looking for a quiet, romantic getaway, its best you look more north on collins avenue.

Room Tip: Make use of the Acura experience. The house car will take you to south beach so you don't have t...
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  • Stayed September 2011, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, June 26, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor. It concerns me that your image of our staff is less than exceptional and we have not provided you with the service you deserve. We do not take this lightly and I will ensure the proper measures are taken to ensure our guests do not have this image of us. Please let us know when you plan to come back and visit so we can ensure a flawless experience.

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,094 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Rego Park, NY
Contributor
11 reviews 11 reviews
7 hotel reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 14, 2011

This is my second time at this location. Had no complaints, great 'wonderful' beds, bathrooms impeccable, love love the shower heads, wish they had tubs tho, love all the complimentary bliss products, and balcony was def key. I spent a lot of downtime after the beach/pool relaxing on their balconies. Location is a lil bit further north than most of the other hotels but i actually prefer it, not as much traffic. Went to Living Room in downstairs lobby, great drinks, then hung out outside to get some fresh air, tends to get really crowded on Fri/Sat nights. The pool or "wet" was fantastic. Get to pool really early in am to reserve chairs. After 11-12 on a Sat/Sun you will end up at the beach b/c all chairs are taken. This is kinda annoying but normal procedure at sobe hotels. Their spicy blood marys are out of this world. You must get one. Beach location is great, you can get food/drinks served to you. There is a walgreens across the street from the hotel which we frequented to get water for room and snacks. Save a lil bit of cash b/c the food at hotel is def pricey. Its a luxurious hotel so your paying for what you get. Overall hotel experience/service was great and will be coming back in 2012 for my birthday.

  • Stayed February 2011, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, June 26, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

I am so happy you had a great stay and got a chance to experience all of our facilities to their fullest, especially the pool and beach. Aside from the delicious bloody mary, our drink menu always changes, so be sure to visit us soon so you can taste a different delicious beverage! As you mentioned you will be coming back for your birthday, please let us know when this will be so we can make it the most memorable birthday ever, W Style!

Best Regards,

W SoBe GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed September 13, 2011

OK I should start the review saying I’ve got a bit of a prejudice against big hotel chains, much preferring one-of-a-kind hotels, or very very small chains which still retain a personal identity and don’t feel so corporate. W is a part of Starwood hotels, which I think is the biggest hotel company in the world, so even getting me into a W Hotel is a bit of a surprise

But really I pride myself on not being any kind of snob (hope I don’t sound like one on my reviews!) and since I know this part of Miami Beach pretty well and really like the beach at this spot, and the hotel is right on the sand, I decided to stay here during a short layover in the city

Well, in the end my prejudices sort of showed themselves to be accurate; the hotel was quite impersonal and cold, and though I enjoyed my visit, there’s really a lot to improve here

W seemed to be trying pretty desperately to sell South Beach as being hip, which its really not at all in this moment so best not to market it that way. Though for trendiness factor, I can concur that the hotel had a lot of buzz during the 2-days I was there. Something was going on that weekend in Miami but I never figured out what, and quite a few beautiful people were scattered around at the pool / bar / restaurants. But I’m not much affected by that either positively or negatively, and also the ultra-contemporary interior (just the kind that seems to date fastest) didn’t impact me much, but the one ‘cool factor’ I did like was the contemporary art throughout the hotel, particularly a simple but spectacular sculpture of pressed glass panels with a layered black-and-white photographic image of an old theater inside it. This piece was located in the main lobby by the elevators (criticism – the artist name was not visible and no-one could tell me who made the piece – even when I later emailed the concierge without reply)

I mentioned already that the location is good, really if one is a runner or walker you can just spill out of the hotel onto a great stretch of beach going either north or south, and there’s sports facilities at the hotel which I loved (!), including an ocean-view basketball court and rooftop tennis court, really great (!). More on the location; the hotel is pretty close to the shopping and restaurants of the Lincoln Rd. Mall, an always-nice open air promenade. For location again I do give this a thumb’s up. Now some people will say that since this is the northern-most part of South Beach it should be categorized as ‘out-of-the-way’ – but I don’t agree. This is a good location if you’re not afraid of walking a bit to get to the heart of South Beach, and walking is always nice here as it is of course Miami

Per rooms, mine was big, with a good layout, and my ocean view and balcony were very pleasant. I confess I had a difficult time understanding the different room options offered and just choose a more expensive one, but I got lucky and think this was a nice choice, directly connected to the rooftop tennis, basketball, with its own kitchen, a pretty big open space. The interior was very modern, maybe a bit too eager to be ‘design’, but in any case it was a pleasure to stay here with the nice balcony and an amazing sunrise. A complaint though, the room was showing a bit of wear, not really maintained to the best standard. That’s something hard to excuse

For food, there’s a restaurant in the W Miami called Mr. Chow, the concierge acted like I should have heard of the place before booking my table and I didn’t get offered a seating at the time I asked which slightly annoyed me. I realize some event may have been going on, but when I’m staying in a hotel I really don’t like to have to fight to eat at the restaurant; there should always be a way to offer the guest a table - this is the minimum a top hotel should guarantee IMO

But, that little protest aside, the food was ok, even if the restaurant interior was a bit dull, just basically designed for people-watching. Service was so-so, something I’ve experienced quite a few times in Miami (staff can seem pretty disinterested and self-absorbed). Anyway beside the Chow restaurant, I would say the hotel breakfast was quite pleasant, in a sort of indoor/outdoor garden space, very close to the big and pleasant outdoor pool and not a long walk to the beach. I just ate and rolled on out to the sun and sand, a great start to the day

For negatives I hate to mention this (my tag is ALWAYSAPLEASURE meaning I really enjoy most to review hotels I like), but there was a plate with half of a sandwich on it in my refrigerator when I checked-in. I asked room service to remove it and pointed out the mistake. After my checkout the hotel emailed me their standard follow-up begging for my thoughts, and I did share some opinions including the fact that the prior room guest had left me a snack in the fridge. I got no response to this comment. And also the concierge never returned my email inquiry about asking for the name of an artist whose work was featurd in the lobby. Anyway – the W did really drop the ball with that – as the hotel should not ask for a dialog with guests if it doesn’t intend to keep one up

All-in-all if someone does a lot of sport like me, and enjoys the beach really for swimming and running, then this is still a good option. But spotty service and a not-so-keen attention to detail do keep it out of the luxury category in my opinion. If a property like this were taken over by an entrepreneur who would show it a lot of love, then maybe it could be something special, but not as W runs it.

  • Stayed March 2011, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, June 26, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

What a detailed review, and we truly appreciate you taking the time to provide other readers, as well as ourselves, with such a detailed recourse of your stay.

W South Beach is known for its posh art collection, and we are delighted to learn that you enjoyed the pieces we have throughout the lobby. I am also glad you liked our location, yes we are very centralized and right on the beach and boardwalk for a nice jog/walk/rollerblading path!

I am sorry you found our service to be sub par. I have shared your experience with my team for quality and assurance so we can ensure this does not happen with future guests.

Thanks again.

Best Regards,

W SoBe GM
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New York City, New York
Contributor
13 reviews 13 reviews
7 hotel reviews
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 12, 2011

After staying here for three nights, I would certainly recommend this to anyone looking for a high-end room in South Beach. The pool is great. Room service excellent. Beds, showers and everything else is top of the line. It's expensive, but you get what you pay for.

  • Stayed October 2010, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, June 26, 2012
Dear Guest,

Thank you so much for the spectacular review. We are glad you enjoyed our hotel as your home away from home, and we can't wait to welcome you back!

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NC
Top Contributor
104 reviews 104 reviews
43 hotel reviews
31 helpful votes 31 helpful votes
5 of 5 stars Reviewed September 12, 2011

My wife and I vacationed here in Sept and found this hotel to be a beautiful location with top notch staff and rooms. We stayed in a fabulous suite and as point of reference are SPG Plat members.

The Fabulous Suite was truly wonderful, it had a very large terrace with outdoor shower, two lounge chairs, and great views. The rooms was very well appointed with a lovely sofa, bose sound system and several flat screen tv's. It also had a very large tub for two.

The staff was simply great, they made the experience. I cannot stress that enough, they MADE the experience. Everything we needed was taken care of.

The pool and commons areas were very cool and hip and well kept. They also had a car service which was very easily scheduled.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, June 26, 2012
Dear Guest,

Thank you for sharing your experience on Trip Advisor.

So happy you had a marvelous stay with us and that you enjoyed the Fantastic Suite and its amenities, especially the big tub for you and your wife! We are happy you are happy, especially being a valued SPG Platinum member it makes it all the more special.

We look forward to seeing you and your wife soon!

Best Regards,

W SoBe GM
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed September 10, 2011

There are so many things wrong with this hotel...shall I start with saying there were RATS and RAT FECES in our room...umm...GROSS. Service is terrible, rooms are worn out, dirty, items broken and missing in the room, and housekeeping is worthless. As an SPG Platinum member, I travel to so many places and this hotel claims to be luxury and is worse than a motel 6. Attitude of associates makes you feel like a second class citizen. Not worth the money, time or energy. I will NEVER be back and I advise the same to anyone who reads this review. Hotel needs new management to bring the standards at minimum up to average.

  • Stayed September 2011, traveled as a couple
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, July 16, 2012
Dear Guest,

I am saddened to read what an unfortuante stay you had with us. Please contact me at gm.wsobe@whotels.com to discuss your stay further and I would like to do the best I can to bring you back as a loyal SPG Guest.

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed September 10, 2011

Loved it. The staff is very knowledgeable and helpful. As usual with a W hotel, the after-hours bar area is fun and the rooms are comfortable. The best part about the hotel is the pool area. I loved the cabana area... just a great spot to have a drink and lite snack. Definitely recommend for a couples getaway. I have already booked for Feb. 2012... Great getaway from the winter blues. Will try the spa this time.

  • Stayed February 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at W South Beach, responded to this review, July 16, 2012
Dear Guest,

Delighted to know you enjoyed your visit, especially the night life within the hotel. We can't wait to welcome you back in February!

Best Regards,

W SoBe GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W South Beach

Address: 2201 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach > City Center
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Miami Beach
#3 Romantic Hotel in Miami Beach
#5 On the Beach Hotel in Miami Beach
#6 Luxury Hotel in Miami Beach
#9 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4 star — W South Beach 4*
Number of rooms: 312
Official Description (provided by the hotel):
At The W South Beach, wake up to spectacular sunrises over the Atlantic or wind down to scenic sunsets in 395 rooms and bungalows featuring the best of resort living. ... more   less 
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Also Known As:
w South Beach Hotel Miami Beach
w Hotels Miami Beach
w Hotel Miami Beach

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