There are so many perks about this hotel that I don't know where to begin! Before I do, I must point out to you that my stay here almost didn't happen because the mother of my travel companion fell very ill shortly before our trip. Since we had purchased my stay on Hotwire, without trip insurance, there wasn't a lot that The Pelican could do to refund our purchase. I spoke with Mai at the front desk about two weeks before our trip. She was friendly, accommodating, and compassionate. She offered several possible solutions to our problem with a smile that I could "see" over the phone! Thankfully, my friend's mom made a miracle recovery and we didn't have to cancel our vacation. So, we arrived at The Pelican Hotel on a bright and sunny Thursday afternoon, bags in tow.
Now, who greats their guests with a smile and a hug? Mai, that's who! She was the greatest front desk manager/concierge a hotel guest could ask for. She even sent up a surprise bottle of premium champagne for us after check-in. She certainly set the stage for the first of many future stays at my newfound favorite hotel!
The cool thing about Pelican Hotel is that each guest room has a unique theme. After reviewing the hotel website, I choose several possible rooms and informed Mai of my preferences, which were not guaranteed. When we checked in, though, I was surprised to learn that I had been assigned the Me Tarzan, You Vain room. It's a cute room on the corner of the third floor with a jungle theme. The room was clean, the theme was vintage, and room service was quick and friendly. The bed was a little too firm for my taste, but hey, I didn't come to South Beach to sleep.
I must point out that the location of this hotel is right in the thick of things. It's on 8th & Ocean for Pete's sake! It's close to everything synonymous with SoBe--the beach, shopping, nightlife, great drinks & eats---just everything! The Pelican Hotel provides a complimentary Guest Appreciation breakfast daily. This is cooked to order food, not continental bagels and coffee. Each night, there is a Pelican Happy Hour for hotel guests, which includes complimentary alcoholic beverages. Need I say more?
Well, just one more thing, the hotel restaurant is great for al fresco dining and lends itself well to people-watching and observing other SoBe sights!
As our stay was coming to a close, we really didn't want to leave. This was such a wonderful and fun-filled vacation, I didn't want it to be over. At check out, Mai again went above and beyond and arranged for her taxi connection, Percy, who got us to FLL seemingly at the speed of light! I just can't say enough good things about her and our visit!
Again, I was more than satisfied from check-in to check-out at The Pelican Hotel. I fell in love with this place and I do believe I will always stay here on any future visits to South Beach. I can't wait to try the Best Wh*rehouse or the Viva Las Vegas Rooms next time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.