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“Awesome Customer Service” 5 of 5 stars
Review of Pelican Hotel

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Pelican Hotel
3.5 of 5 Hotel   |   826 Ocean Dr., Miami Beach, FL 33139   |  
Hotel website
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Hotel amenities
Special Offer
Complimentary Drinks
Ranked #23 of 203 Hotels in Miami Beach
Washington, DC
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Awesome Customer Service”
5 of 5 stars Reviewed July 11, 2013

There are so many perks about this hotel that I don't know where to begin! Before I do, I must point out to you that my stay here almost didn't happen because the mother of my travel companion fell very ill shortly before our trip. Since we had purchased my stay on Hotwire, without trip insurance, there wasn't a lot that The Pelican could do to refund our purchase. I spoke with Mai at the front desk about two weeks before our trip. She was friendly, accommodating, and compassionate. She offered several possible solutions to our problem with a smile that I could "see" over the phone! Thankfully, my friend's mom made a miracle recovery and we didn't have to cancel our vacation. So, we arrived at The Pelican Hotel on a bright and sunny Thursday afternoon, bags in tow.

Now, who greats their guests with a smile and a hug? Mai, that's who! She was the greatest front desk manager/concierge a hotel guest could ask for. She even sent up a surprise bottle of premium champagne for us after check-in. She certainly set the stage for the first of many future stays at my newfound favorite hotel!

The cool thing about Pelican Hotel is that each guest room has a unique theme. After reviewing the hotel website, I choose several possible rooms and informed Mai of my preferences, which were not guaranteed. When we checked in, though, I was surprised to learn that I had been assigned the Me Tarzan, You Vain room. It's a cute room on the corner of the third floor with a jungle theme. The room was clean, the theme was vintage, and room service was quick and friendly. The bed was a little too firm for my taste, but hey, I didn't come to South Beach to sleep.

I must point out that the location of this hotel is right in the thick of things. It's on 8th & Ocean for Pete's sake! It's close to everything synonymous with SoBe--the beach, shopping, nightlife, great drinks & eats---just everything! The Pelican Hotel provides a complimentary Guest Appreciation breakfast daily. This is cooked to order food, not continental bagels and coffee. Each night, there is a Pelican Happy Hour for hotel guests, which includes complimentary alcoholic beverages. Need I say more?

Well, just one more thing, the hotel restaurant is great for al fresco dining and lends itself well to people-watching and observing other SoBe sights!

As our stay was coming to a close, we really didn't want to leave. This was such a wonderful and fun-filled vacation, I didn't want it to be over. At check out, Mai again went above and beyond and arranged for her taxi connection, Percy, who got us to FLL seemingly at the speed of light! I just can't say enough good things about her and our visit!

Again, I was more than satisfied from check-in to check-out at The Pelican Hotel. I fell in love with this place and I do believe I will always stay here on any future visits to South Beach. I can't wait to try the Best Wh*rehouse or the Viva Las Vegas Rooms next time!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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712 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (94)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
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English first
Salem, Massachusetts
Senior Contributor
26 reviews 26 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 7, 2013

The two of us friends shared a twin room. It was small but adequate for space. The bathroom was big but sink, mirror, everything was in the room which made getting ready tricky. Also, bathroom not ventilated so made getting ready much more sticky! The AC in the room was nice and cold. The fridge and water was a nice touch. There is also a safe. Although, everything felt safe enough. We really enjoyed the decor, and the flatscreen TV. The beds however, so hard. So hard. They really need to add some sort of memory foam topper. DIdn't sleep well because of that. Would have been a 5 star review otherwise.
We ended up eating 2 extra meals in the lobby restaurant in addition to breakfast and happy hour. We appreciated both quite a bit! We stayed for July 4th and were right across from the fireworks, awesome! Would maybe stay here again, not sure with the beds.....

Room Tip: stay toward the back, our room was nice and quiet!!
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  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mount Vernon, Illinois
1 review
5 of 5 stars Reviewed July 6, 2013

We stayed in the Viva Las Vegas room, and really enjoyed our stay. The hotel was clean, the rooms were fun but small, and the lobby was not air conditioned. We love the character and charm of this art deco district hotel! The staff were very friendly, helpful, and went above and beyond to make our stay enjoyable. We would definitely stay here again!

Room Tip: Enjoy the flavor of the room you get--each one is different and festively themed!
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
52 reviews 52 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 3, 2013

Stayed here for three nights at the end of our annual vacation in Florida. There were so many hotels to choose from in the same location and I was really attracted to the Pelica by its website and the TA star rating that it had. It certainly lived up to expectation from the minute we walked through the door. The staff couldn't have been more helpful or more friendly throughout the stay. A two-minute walk and we were right on the beach, too. The hotel provides beach towels and sun loungers. Great breakfasts, too, each morning on the terrace, part of Pelican Cafe. I couldn't recommend this hotel highly enough ! Will definitely return when next in Miami Beach !

Room Tip: My understanding is that all the rooms are quiet although one can always aske for a room further in...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Ontario, Canada
1 review
4 of 5 stars Reviewed July 1, 2013

What a perfect spot! Restaurant has amazing food, tasty mojitos from the bar.... All the staff are friendly and personable. My room was kinda creepy - half way to hollywood - it reminded me of sleeping at my grandma's house in the 80's. However, it was unique, and the bathroom was large and spotless. I would absolutely stay again!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanHotelSobe, General Manager at Pelican Hotel, responded to this review, August 19, 2013
Thank you so much for your kind review. We have a great room called "flower Power" that is a softer theme. We are confident you will love the decor.

Best regards from the Pelican team!
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North Brunswick, New Jersey
Top Contributor
68 reviews 68 reviews
51 hotel reviews
Reviews in 30 cities Reviews in 30 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed June 28, 2013

We stayed at the Pelican for three nights during May 2013. We had an amazing experience. The check in staff was very friendly and helpful, and we also got upgraded, which gave us a beautiful room with a great ocean view.

The rooms are very clean and nicely furnished. It has all the necessary amenities, as well as complimentary wifi. Breakfast was included in our rate, as well as beach towels and the use of sunbeds on the beach.

The hotel is on Ocean drive in walking distance of all the attractions and beaches. The road can get noisy, but we expected that on the beach. I will definitely stay here again, and recommend it to my friends.

Room Tip: We stayed in room 303, beautiful view, and nice and big as well!
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  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 19, 2013

The staff at Pelican Hotel was absolutely, hands down THE BEST!!! From the time I checked-in to the last minute of my departure. I was completely exhausted upon arrival. I was greeted with champagne and a room key. No worries...Just Relax. Later on before going to dinner there was a knock on my door...a staff member offered a printed forecast for the next day + LIP GLOSS!!! I knew then I was at the PERFECT place. Pelican guest receives COMPLIMENTARY chair w/cushion and towel rentals on South Beach...(Umberella $15) COMPLIMENTARY BREAKFAST and HAPPY HOUR DAILY!!! As I prepared to check-out I left behind a pair of (Just Purchased) shoes...Well, as I waited out front of the hotel I received a call from Miguel!!! He had the shoes!!! He then rushed them out to me at the curb/valet!!! Mai was absolutely amazing. Anything I needed she was more than happy to assist, WITH A SMILE!!! The accommodations were clean and quite comfortable. I love the feel of a "BOUTIQUE HOTEL"...where every room is "DIFFERENT"..

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PelicanHotelSobe, General Manager at Pelican Hotel, responded to this review, June 24, 2013
Dear Ms. Dee,

It was a true pleasure having you here with us and hope that you will give us the opportunity to pamper you again in the near future.

On behalf of the team,

Cheers!!!

Lupe Castillo
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pelican Hotel

Address: 826 Ocean Dr., Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#13 Romantic Hotel in Miami Beach
#21 Family Hotel in Miami Beach
#22 Business Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Pelican Hotel 3.5*
Number of rooms: 25
Official Description (provided by the hotel):
A toy-hotel decorated with taste and no compromises, playing around different styles, recycled furniture and objects in an exquisite design and contemporary flair. At the Pelican, you see dining rooms from the 40's, refrigerator's from the 30's, sideboards stolen from a whorehouse, schools and churches for a paramount visual result, emphasizing the trends of the underground culture, movies (John Waters, Pedro Almodovar) and Disney cartoons. ... more   less 
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Also Known As:
Pelican Hotel Miami Beach
Pelican Miami Beach

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