We had already stayed 3 nights in the hotel when we started noticing bites and itchy red marks. One of us woke up to a bug crawling on the pillow which led to searching and the discovery of MORE BUGS...in the bed, on the wall, in cracks behind the bed. At 3am, we went downstairs to tell the front desk. His response was "wow" and "you have to wait until morning to talk to the manager". We requested new sheets and decided to at least change all the sheets on the bed where there may have been bugs. Ultimately, finally at 5am, we decided to sleep on the couch.
In the morning, we brought the bugs down to show the front desk manager. At first he was very surprised and he did apologize. He said he could put us in another room. When we went into the new room, we found dead termites on the floor and said THAT'S IT...so we packed our stuff and went downstairs to say we were going to a different hotel. At that point, he said the only thing he could do for us was to not charge us for our final night (we had one night left). WELL DUH!! If we aren't staying here, we wouldn't expect to pay. He was doing us no favours. We then asked for some sort of compensation for the previous night that we had discovered the bugs and were up until 5am cleaning. In the end, he refused to aid our problem in any kind of way. No compensation was provided. We were totally unsatisfied with how the hotel dealt with the problem. It's $5.00 to wash and dry a load of laundry there....maybe that could have been offered to us AT THE VERY LEAST.
THEN...get this...he accused us of having more people in our room sleeping there when this wasn't the case at all. We had friends come and go, who had their own hotel. But to make this accusation after what we went through was just plain disrespectful.
All in all, the room was nice and spacious, but the cleanliness was a major issue and customer service was awful. My advice...go stay at a bigger, more well known hotel and search the room to make sure you don't have any nighttime company.
- Official Description (provided by the hotel):
- This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more less
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- Also Known As:
- Nassau Hotel Miami Beach
- Hotel Nassau Suite
- Nassau Suite Miami Beach