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Nassau Suite Hotel: Traveler Reviews

3.0 of 5
1414 Collins Avenue, Miami Beach, FL 33139 (Flamingo / Lummus)
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Nassau Suite Hotel
Ranked #68 of 198 hotels in Miami Beach
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296 reviews from our community

    Trip type
Traveler rating
    81
    129
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Date Rating
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Staying at Nassua suite”
3 of 5 stars Reviewed September 24, 2012

Check in on 9/21/12 late (1200 midnight ).. Rooms were spacious costumer service sucks.!!! Couldn't get much info from front desk male employees...very rude and disconcert....need better service at front desk..

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Cuteepie about Nassau Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Washington
Reviewer
3 reviews 3 reviews
3 hotel reviews
3 helpful votes 3 helpful votes
“I enjoyed it”
3 of 5 stars Reviewed September 20, 2012

We checked in August 31, 2012, we arrived early and asked if possible to check in early but was told no due to cleaning in which was understood. Lilly I believe is her name WAS AWESOME.. She is a asset and hotels need more employees like her in order to want customer wanting to return. Our suite was really nice and updated BUT I wouldn't stay there again only because it is South Beach and I go to have fun and enjoy my time including the time in my room and they complained about our music at 6pm BUT the people down the hall had their music blasted the following day. If that is the rules that is fine and well respected also housekeeping knocked twice didn't give us a chance to answer the door and my husband and I were in bed she just opened the door NOT GOOD!!!!! The two other front desk gentlemen after Lilly were rude.. if I needed anything I just waited for her to arrive AGAIN SHE WAS AWESOME

If you are looking for a quite hotel this is the right one ON CERTAIN DAYS

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask jboogieny2002 about Nassau Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review
September 24, 2012
Thanks for your comments. They help us improve our services . We are pleased to know you have enjoyed your stay in Miami. We do our best to support and encourage our guests's tranquility and peaceful enjoyment of our property. We look forward to see you again soon.
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PA
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“BEWARE!!!”
1 of 5 stars Reviewed August 26, 2012

My husband and I stayed here for three nights on our way down to Key West. The rooms were very spacious and the idea is great in theory. The cleanliness is far below what I would expect for a hotel. I never walked around barefoot as when I went to wipe up some spilled water on the floor, the towel came up black (gross......mop the floors, please.) I stopped at the store to buy some Clorox wipes before I used anything in the kitchen and bathroom. Our view was ridiculous......looked like we were in the middle of crack alley. We kept the curtains closed the entire time to distract from the view. I did check for bed bug evidence and have to say that I did not find any in our room. BUT, I did see a cockroach in the stairway and that was my last straw....we were out of there and on our way to Key West. Front desk help certainly was not the most friendly or helpful. I highly discourage anyone from staying here. My skin still crawls when I think of our stay here.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask cmharris0722 about Nassau Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review
September 3, 2012
We are sorry to hear you had an unpleasant experience at our property. We are currently talking with the affected departments to find out details and make necessary adjustments and corrections. We certainly wish you had mentioned these issues while you were staying with us so that we could have dealt with them at that moment and made your stay more pleasurable. Warm regards.
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1 review
1 helpful vote 1 helpful vote
“Horrible maintenance n below average service and was a horrible inconvience”
3 of 5 stars Reviewed July 17, 2012 via mobile

Started out in a one bed suite when we purchased a 2bed suite and did not get a 2bed suite till the following evening. Toilet kept getting clogged along with the bathroom sink and spotted a couple bed bugs. Hair was in the bagel container for breakfast and when the front desk clerk was notified he just had the hair removed. Lastly the housekeeping clerk washed dishes with her bare hands and our television didnt get replaced til the last day of our stay so we went the majority of the time without a television!

  • Stayed July 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask riecee about Nassau Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review
July 20, 2012
Hi, thanks for taking the time to write a review. It certainly helps us improve our services. I have been in touch with the different departments involved and we are working on ways to prevent this from happening again. Apparently the rotating entertainment center where the tv is set up is difficult to access when a tv needs replacement. We are working to improve that. Maintenance did not receive a report of bugs during your stay so they checked the room after you checked out and did not find any. All the hotel is serviced regularly by a pest control company. I was told by our front desk that you were offered and alternative room but did not take it.
Thanks again for your support and comments.
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Moscow, Russia
Top Contributor
57 reviews 57 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
“Spacious and comfortable”
4 of 5 stars Reviewed July 11, 2012

This hotel is a little bit shabby, but tend to by design-oriented) Rooms are very spacious, there you have all what you need including little kitchen and big TV/stereo with iPhone docking. Wifi and breakfast are free (although breakfast is rather poor), but you have to pay for the parking. They also give you free beach towels and even chairs, and it is really good because umbrellas and sunbeds on the beach are chargeable (15 dollar each).
The destination is also great - it is close to the beach and main streets. So, I really recommend this place.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Marianna_Smolina about Nassau Suite Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about Nassau Suite Hotel

Also Known As:
Nassau Hotel Miami Beach
Nassau Hotel
Hotel Nassau Suite
Nassau Suite Miami Beach
Address: 1414 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Region: United States > Florida > Miami Beach > Flamingo / Lummus
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Suites Wheelchair access
Hotel Style:
#50 Family Hotels in Miami Beach
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more   less 
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