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“Spacious and comfortable” 4 of 5 stars
Review of Nassau Suite Hotel

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Nassau Suite Hotel
3.0 of 5 Hotel   |   1414 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #65 of 204 Hotels in Miami Beach
Moscow, Russia
Top Contributor
58 reviews 58 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
“Spacious and comfortable”
4 of 5 stars Reviewed July 11, 2012

This hotel is a little bit shabby, but tend to by design-oriented) Rooms are very spacious, there you have all what you need including little kitchen and big TV/stereo with iPhone docking. Wifi and breakfast are free (although breakfast is rather poor), but you have to pay for the parking. They also give you free beach towels and even chairs, and it is really good because umbrellas and sunbeds on the beach are chargeable (15 dollar each).
The destination is also great - it is close to the beach and main streets. So, I really recommend this place.

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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372 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
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English first
Seattle, Washington
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 6, 2012

I stayed at the Nassau Suite Hotel on July 1-5. The front desk receptionist, Alvaro Acosta, was very friendly and accommodating. He made my trip very relaxing by being informative about everything and recommending places to eat and go. His professionalism was greatly welcomed. The location is superb! Its not directly on the beach but its pretty close to to everything so it was very convenient to walk to restaurants and the beach. The room attendant, Esperonta, made sure that my room was cleaned and that I had plenty of towels. The room was spacious and the kitchen had everything you need in order to cool. All in all, I would highly recommend staying at this hotel. You will not be disappointed. P.S. Alvaro Acosta and Esperonta should be recognized for their excellent customer service!

Room Tip: Most rooms on the first floor are huge but pricey.
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  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Trondheim, Norway
Senior Contributor
23 reviews 23 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed June 25, 2012

We just came back from 8 nights at this hotel. The location was perfect for us. Located within spitting distance of the beach. A short walk to good shopping both further down on Collins Avenue and the busy Lincoln Road Mall.

Room was huge. Big bed, big TV/stereo with iPhone docking. Fully equipped kitchen. Sitting area with a couple of chairs and a small sofa. Walk-in closet. Small bathroom. We were very happy with the quality of the room.

Parking was 20USD per night. I think its abit pricey, but I think thats pretty much what you have to pay anywhere on SoBe for parking.
You get towels and chairs for the beach.
Both wireless internet and breakfast were included.

The breakfast was simple. White bread and cookies. Cream cheese and jam. They also had a toaster. Coffee/juice and milk + either bananas or apples were also included in the breakfast.

Cleaning ladies were very thorough, and the overall cleanliness was excellent.

We found the front desk staff to be somewhat inattentive throughout our stay, wich we didnt really mind untill we were going to check out the last day. We came down to the reception at about 7.50AM and no one was there besides a man asleep on the sofa in the corner. We waited a few minutes for the receptionist that we thought probably was going to come out from the backroom or something. We didnt know what to do really, because we had a plane to catch and had to leave for the airport asap. Then when we were about to just leave the key on the counter and drive to the airport, the sleeping man on the sofa rose up, and in a sleepwalking-like manner made his way slowly to the front desk. He was struggeling so hard to keep his eyes open, and my girlfriend almost had to poke him at one point because he was litterally falling asleep again right in front of her, while I was stowing our luggage in our rental car. This episode was hilarious to us and we laughed about it all the way to the airport. We both thought the man sleeping on the couch was someone who had partied to hard and couldnt make his way to his room. And were shocked when he came behind the counter. It stressed us out quite a bit though since we were in a hurry, and I dont think everyone appreciates this kind of behaviour by the front desk staff.

If the front desk staff was just a little bit welcoming I would give this hotel 4/5.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2012

The front desk reception was nice upon check in. Since we rented multiple rooms, she made sure to place names on the rooms and go over the individual rooms with me. The rooms were incredibly spacious for Miami, very clean, no bugs, and very accommodating. The location was beyond ideal. We were able to walk everyone, except the airport:) They also gave us towels and chairs for the beach, no additional charge. Normally, most hotel just provide towels, with a limit per room. Another shocker to me was the parking lot. I've stayed at a number of properties in Miami, and this was probably the first one that provided an actual lot for its guests. A bit awkward to access, but that's a moot point. And there was no additional fee for that as well. The continental breakfast was a bit disappointing, but if you took advantage of the Miami night life, breakfast was another moot point:) Overall, I look forward to staying here again.

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed June 7, 2012

The rooms and location of the hotel are great. The only negative that comment that I have is about the staff being a bit rude. Overall a good place to stay in Miami.

  • Stayed May 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
1 review
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed May 25, 2012

After travelling several hours from Orlando to Miami i and my friend finally arrived at Nassau Hotel at 11;30am in the morning where we were told my an extremely abrupt male receptionist that we were far too early to check in (this we were already aware of), when we asked if we could leave our luggage in the luggage room he pointed a couple of steps away from the reception area !, with no eye contact and not even bothering to even reassure us that our luggage would be safe, as it would be left in a very public area , we reluctantly left it, however came back to it after 30 minutes due to some suspicious characters loitering around the the front vacinity of the Hotel and one even using the sun lounger at the front of the Hotel
I am appauled to what was to follow next, After witnessing 2 sets of visitors checking in just before 3 , i then asked if the room was ready , the male receptionist responded again with no customer service skills what so ever, its still being cleaned, i again asked after 30 minutes later to be told that the Air Con was broken and they were trying to repair it , after well after an hour i requested to speak to the manager as my patience was running thin, clearly this receptionist could not care a damn ,his ability to keep me informed of what was happening knowing i and my friend was in eye view was non existence , when he apparently called his manager who he claims was not on the premises he spoke non-english which again is extremely rude when he speaks english. After an 1hr 30 minutes waiting i demanded a refund which it appears when he was speaking to the 'Manager' who was called Juan was reluctant to re-credit into my account but eventually agreed to it.
I have travelled a fair bit and this is the worst Hotel experience i have ever encountered. The fact that so many reviews has commented about the extremely lack of good customer service due to the receptionist staff says it all, and the fact that the manager is aware of this but is not acting on the feedback given in reviews shown, this demonstrates that he cares very little about his guest.
I may not of stayed at this Hotel, but to be quite honest with the initial attitude received I'am glad i booked into another Hotel. This Hotel deserves no ratings base on the service alone, however there were no option to do so. .APPAULING ***BEWARE***

Stayed May 2012, traveled with friends
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Public Relations Manager at Nassau Suite Hotel, responded to this review, May 31, 2012
Thanks for your review. It helps us improve our service. What you describe is not the way our hotel would like to be portrayed and it not what our service is about. We are a small property with friendly service that likes to take care of its guests and make sure they have a pleasant experience with us and in Miami. We are working hard through training , seminars to improve our customer service skills. Thanks again for your review and I hope you give as a chance in the near future to show you that we do value our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed May 3, 2012 via mobile

Our room was infested with bugs! Management was not available to help us. The desk clerk had a nasty attitude and very condescending. We were only in the room for 20 minutes before we discovered the bugs and the hotel charged an entire night! Other guests were also having issues with the customer service. I will never stay here again and i recommend that you dont either. The Rivera is on the same strip and its cheaper and newly renovated.

  • Stayed May 2012
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review, May 8, 2012
We have a monthly pest control service and our rooms are very clean. We do not have bugs in our hotel. If you need further information or clarification please contact me at vmedina@nassausuite.com. Our staff is highly trained and treat guests in a friendly and professional manner. Warm regards.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nassau Suite Hotel

Address: 1414 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#18 Best Value Hotel in Miami Beach
#33 Family Hotel in Miami Beach
#54 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nassau Suite Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more   less 
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Also Known As:
Nassau Hotel Miami Beach
Hotel Nassau Suite
Nassau Suite Miami Beach

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