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“rude front desk” 3 of 5 stars
Review of Nassau Suite Hotel

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Nassau Suite Hotel
3.0 of 5 Hotel   |   1414 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
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15% off room rate
Ranked #66 of 203 Hotels in Miami Beach
Glendale, California
1 review
3 helpful votes 3 helpful votes
“rude front desk”
3 of 5 stars Reviewed April 4, 2012

It is a pity that a good hotel has such a rude front desk lady. she is very unprofessional hiding behind her hair, answering questions without politeness. It is sad to say that during my stay I tried to avoid asking questions in the morning while she was working and wait for a somewhat better treatment as a customer even though I would see her laughing with other guests so I don't understand her lack of consistency and what is her criteria to decide when to be kind or at least professional. I never write reviews but I felt discriminated against.

Room Tip: horrible front desk
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  • Stayed March 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Director of Sales at Nassau Suite Hotel, responded to this review, April 5, 2012
Thanks for your comments. We will look into this matter immediately. We never had complaints regarding our morning front desk staff so this really draws my attention . Apologies for any inconvenience. Warm regards.
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378 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
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Dublin, Ireland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 29, 2012 via mobile

Just got back from 3 night stay in Miami, hotel is old dirty and the front desk staff are unhelpful and ignorant. The hotel is expensive but your paying for the location which is the best thing about this hotel right in the centre of south beach. Stay somewhere much cheaper cause you won't b in the hotel much!!!

  • Stayed March 2012
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Director of Sales at Nassau Suite Hotel, responded to this review, April 5, 2012
Thanks for taking time to write this review. It will help us improve our services. Apologies for any inconvenience while we do our best to learn from mistakes and improve. Kind regards/
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Senior Contributor
36 reviews 36 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
9 helpful votes 9 helpful votes
1 of 5 stars Reviewed February 22, 2012 via mobile

Run away from this hotel. The hotel is under construction. Caution tape around the hotel. Rooms faced the alley. Toiletries had expiration dates from months in 2011. Breakfast was coffee, juice and bread. Drunk men standing in the porch of the hotel. You can hear everything on the floor above you and the front desk assistant that worked the evening shift was very unfriendly. Just plain bad. Run away fast.

  • Stayed February 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Director of Sales at Nassau Suite Hotel, responded to this review, February 24, 2012
The exterior of the hotel is currently being painted. We apologize for any inconvenience this might have caused you during your stay. We take your comments seriously and will work to make sure that we can improve our services. Kind regards.
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New York City, New York
Top Contributor
50 reviews 50 reviews
9 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 20, 2012

The good news--Quiet, great bed (locally manufactured mattress from a hotel supplier), great pillows and led linens, well-equipped kitchen (housekeeping supplied us with a toaster), big closets including a fine walk-in, good Internet connection (dedicated in-room modem), on-premises parking, pleasant staff, good handyman, plenty of electrical outlets, huge-screen television, great location.

The bad news--Barstool chairs and tiny spindletop table (despite room enough for a proper table and chairs), on-again-off-again hot water in dressing area and kitchen (plenty in the shower), dressing area sink that looks great but splashes a lot, "Deco" elevator (only could carry one passenger at a time, and did a great jitterbug when stopping and aligning with the floor), mediocre "continental" breakfast, sealed windows so that cooking odors remained for days, clock-radio that was impossible to set (I always bring my own alarm clock, but still).

Room Tip: In the back, towards Washington. On Collins, noisy. Book early.
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  • Stayed February 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Director of Sales at Nassau Suite Hotel, responded to this review, February 22, 2012
Thanks so much for your review and for choosing our hotel. We will take your comments into consideration to improve our services. Warm regards from Nassau Suite Hotel.
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Asheville, North Carolina
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 16, 2012

We had a confirmed web reservation at this hotel. The morning of our trip I called to confirm our late arrival, only to be told we were not booked in until the following night. The hotel was fully booked, so they offered reluctantly to find us a comparable room at a nearby hotel. Upon our arrival we were met by a rude young man who directed us to a hotel up the street. No apologies, nothing. The alternate hotel was horrific, the hall rug was so filthy that I was hard to determine the orignal color. The tub had the finish peeling off, the floors were do dirty we never took our shoes off. It was not a suite, as we had been assured by Nassau Suites. We checked out quickly the next morning and went to the Nassau. We were greeted by the same young man who rudely asked why we were there as he knew the other hotel had told us the room was not ready. We asked to have our bags held so we could go on with our day and were told to leave them out in the lobby. At check in we had another surprise. We had requested a suite with two queen size beds, only to be told that was not correct despite my daughter showing the infamous clerk her online booking ( which also clearly showed us as confirmed for the night before). He told us that the booking was wrong and a suite with a ing was all they had. Again no apology for being bounced the night before or for the horrible replacement room. A bit later we were offered a room with two beds, but when I asked to see the room or at least know where it was, I was told the rooms were still dirty ( at nearly 4 pm) and he could not tell me where it might be. His attitude was again beyond rude. Fed up,we kept the bed with one room offered. There was never an apology, offer to comp us for the lousy booking or incredible rudeness. A few bright spots, the room was reasonably clean and away from the street. However, after the experience my daughter and I had getting into our room, I would really hesitate to ever book here again.

Room Tip: Avoid the first floor and rooms facing the street, the hotel is having exterior work done and there...
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  • Stayed February 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Director of Sales at Nassau Suite Hotel, responded to this review, February 22, 2012
We do apologize for any inconvenience you might have had during your stay with us. We are taking the necessary steps to make sure this does not happen again. Good to know that you found our rooms at Nassau Suite suitable for your stay and we sincerely hope that we can have you again back in Miami to show you our appreciation. Warm regards from Nassau Suite Hotel
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Mentor, Ohio
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed February 1, 2012

Perfect location in "south beach" - walking distance from everything worth seeing, beaches, restaurants, shopping etc. Older type building that has been renovated - rooms are very large, nice bathrooms and clean. A kitchen is included that can be very convenient if you want to make some small snacks or meals. Noise between rooms can be an issue if you are next to a loud "neighbor". Nice workout room and business center in the basement which has been fixed up, painted etc. Parking is limited & tight (only 12 - 15 cars max.). Continental breakfast is very limited and everyone squeezes in at one table or you can sit outside which is nice. The woman who works the day shift is very nice & helpful, but the evening guy is not very friendly and appears to there as a security guard only. Overall, we enjoyed our stay and would probably come back, but there are a lot of nice options in the surrounding area. I think the Nassau is reasonably "priced" compared to other hotels in the area which will cost you more $$$,,,,,

Room Tip: The rooms on the 2nd floor are probably quieter, but the elevator is small and can only hold two per...
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  • Stayed January 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
3 of 5 stars Reviewed January 5, 2012 via mobile

The suites are large, well kept and clean. Our stay was comfortable.

The hotel is on Ocean Drive - the main thoroughfare in South Beach, so make sure you aren't staying in a room on the road.

Breakfast is also pretty poor, but that's not a reason for staying here, as there are many many places to get breakfast in South Beach.

Overall, the location is brilliant, but the hotel owners know it and they hold back effort on other fronts.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SobeMiami, Manager at Nassau Suite Hotel, responded to this review, January 11, 2012
Thank you for your comments. The Nassau Suite hotel is actually on Collins Avenue and not Ocean Drive. Continental breakfast including coffee, tea, juice, bagels, toast, croissants, muffins or cookies, fruits, yoghurt, butter and jam is offered free of charge every morning at the lobby. Each suite is equipped with a full kitchen which you may also use at your convenience. The location is in fact unbeatable and we are continuously working to improve our services and make our guest feel special and welcome. Thanks again for your review.
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Additional Information about Nassau Suite Hotel

Address: 1414 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Suites Wheelchair access
Hotel Style:
#13 Best Value Hotel in Miami Beach
#32 Family Hotel in Miami Beach
#55 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Nassau Suite Hotel 3*
Number of rooms: 22
Official Description (provided by the hotel):
This Art Deco Boutique Hotel features 22 over sized suites. All studios and one bedroom suites offer spacious living area, walk in closets, fully equipped kitchens. Some one bedroom suites also feature a dinning room area. All rooms include, hair dryers, safety boxes, iron & ironing boards, voice mail, minibar, flat screen tvs. Wireless internet available through out hotel. Continental breakfast, access to internet, business center, gym and private movie theater free of charge. Beach chairs and towels. beach toys free of charge too. Parking o site at daily rate. ... more   less 
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Also Known As:
Nassau Hotel Miami Beach
Hotel Nassau Suite
Nassau Suite Miami Beach

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