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“So Far Very So So” 2 of 5 stars
Review of National Hotel Miami Beach

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National Hotel Miami Beach
4.0 of 5 Hotel   |   1677 Collins Avenue, Miami Beach, FL 33139   |  
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Hotel amenities
Ranked #37 of 203 Hotels in Miami Beach
A TripAdvisor Member
“So Far Very So So”
2 of 5 stars Reviewed 2 days ago NEW

We booked The National after much deliberation in light of the largely glowing reviews and recent renovation.

Booking.com had the lowest rate by far so that's where we booked, but the hotel claimed not to have a record of our booking when we arrived the next afternoon. They located it after a while (and only after we gave them the reservation code), then tried to put us in a king room instead of two doubles (according to the reservation line at the hotel, the double rooms are $50 more - we had paid for this on booking.com). When we pushed back, they they were glad we told them - what kind of booking system is this? We got a double, but on a low floor (they said all the rooms were taken - I had spoken to the reservation line the night before, and they told me there were plenty of available rooms of the double variety still available and they were far from selling out).

So check-in: minus points

The room itself is fine. Basic, not dingy but not fresh off a renovation. The small console under the wall mounted TV has marks all over it from either liquids or I don't know what. No trash can in the bedroom. Beds are a bit odd - the mattress sits on slats that are clearly visible inside an immovable bed frame. Good number of outlets by the bed and under the TV.

The bathroom is TINY. Not sure why, because there's walk in closet directly next to it that could have expanded the size. Anyway. No shower curtain, a partial glass screen between the basin and shower. Not enough hooks for towels, robes, swimsuits. Shelves were dusty.

The rod holding the hand towels FELL DOWN as I went to get a towel to wipe my hands... We called maintenance to fix that and also the toilet seat which was very tight. When we came back, toilet seat had been replaced and hand towel rod was back in place. Went to get a towel again - rod FALLS DOWN. Called down again. Maintenance comes up again and does something while we are out - this time there is with white glue or putty sticking to it. We leave it be till the morning. Unprompted, it falls down AGAIN.

So I called the front desk. The lady asked me what heavy things we had putting on the rod. Of course, the towel rod at this newly renovated 'luxury' hotel falls down and it must be the guests' fault. Really? I told her it wasn't possible to put anything on it and she should check that this was the THIRD call for the same issue. Oh customer service where are you?

Other observations so far:
Pool is quiet and pretty which is nice. Towel service is spotty at both beach and pool - have to find the guy. But servers at pool are friendly and helpful - one of them even came out to the beach the first afternoon to set us up when no one was to be found (well, the guy at the beach ignored us - walked right by us and went into the hotel...).

The restaurant and bar appeared to be closed on Thursday evening - the poolside kitchen was open till about 4 or 5, but then both that and the bar shut down which was surprising.

The guests seem to have a large proportion of Europeans.

Hopeful that the rest of our stay is less so-so and more positive. Unsure where all the hyper positive reviews come from.


Stayed December 2014, traveled with friends
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138 reviews from our community

Traveler rating
    80
    37
    10
    7
    4
See reviews for
23
49
8
13
Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Miami Beach, Florida
1 review
5 of 5 stars Reviewed 5 days ago NEW

Melissa is the best! I love getting massages and she is by far the best. Very knowledgeable and experienced.There is nothing better than a massage by the Ocean in my own cabana. I will definitely be back. Thank you!

  • Stayed November 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marlboro, New Jersey, USA
Top Contributor
172 reviews 172 reviews
15 hotel reviews
Reviews in 41 cities Reviews in 41 cities
64 helpful votes 64 helpful votes
4 of 5 stars Reviewed 1 week ago NEW

Just stayed for 3 nights... it was awesome. It underwent a full renovation. While the rooms aren't the biggest they are bigger than most other hotels in SB except for probably only the Lowes and Ritz. But the room is brand new, nice decor, good bed, and brand new marble bathroom. The hotel has a throw back havana vibe. Great lobby, bar, and the 2 outside pools are fantastic. 1 lap pool and 1 regular. Pool food & drink service as well. The hotel is directly on the beach with the bike, walking, jogging path right there as well. The location is excellent as well as Lincoln drive is 1 block away and easy walking to Ocean drive. The cost is very reasonable also compared to the Delano ( which is right next door ) Setai, Sagamore, Ritz, and Lowes. The only negative I have are thr room doors slamming closed as people enter / leave their rooms. They are solid beautiful doors that self close but they need some sort of insulation / rubber molding around them so they don't make a big loud bang when they fully close. You can constantly hear them all hours of the night as people arrive back. Other than that.... I will def be back in Jan !

Room Tip: I had room # 1105 which was the top floor ocean front corner room. A beautiful view of the ocean on...
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  • Stayed December 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed 1 week ago via mobile

This hotel is in a great location and is well maintained. If you are looking for a classic art deco feel then this is the hotel for you. The staff were really nice and helpful. The beach staff were great and really made our afternoons special. Vinny is the man and helped us with ideas for fun things to do around town. He also helped with leading us in the right direction for dinners ect. Great personality. They should have more people like him in the hotel as it makes the stay more memorable. Pool staff were very nice too. We would probably try a more modern hotel next time, but if you like classic hotels this is a good option.

  • Stayed December 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 1 week ago

I will definitely be staying here when I come back to Miami. Beautiful hotel, comfortable beds, and a great location on the beach! The staff was very accommodating and nice. The layout of the back courtyard and pools is gorgeous and the food is great. I spend 1 week here and didn't want to leave. Great hotel!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

Great staff, very friendly and helpful. Great location close to everything. Relaxing pool side cabanas, along with the pool side bar were very nice. The Beach was just steps away! No question- would stay here again!

  • Stayed December 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Wayne, Indiana
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago

The hotel was wonderful and the beach area is beautiful. Juan at the beach was exceptional! The area restaurants and shopping were great as well. Great escape from the cold weather up north. We will be back !

  • Stayed December 2014, traveled as a couple
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about National Hotel Miami Beach

Address: 1677 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Miami Beach
#24 Luxury Hotel in Miami Beach
#27 Business Hotel in Miami Beach
#28 On the Beach Hotel in Miami Beach
#43 Family Hotel in Miami Beach
#49 Romantic Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — National Hotel Miami Beach 4*
Number of rooms: 152
Official Description (provided by the hotel):
Nestled in South Beach's celebrated Art Deco neighborhood, our oceanfront resort evokes cinematic elegance, boasting 116 newly designed city and direct ocean view guestrooms in our Historic Tower, and 36 luxurious cabanas and suites, skirted alongside native tropical palm trees and the city's longest infinity-edge pool. Fully restored in 2014, the hotel was recognized by "Historic Hotels of America" for maintaining its architectural authenticity while bringing subtle and sophisticated elements of contemporary design for the discerning traveler. The National Hotel's Tamara Bistro, among other unique onsite venues, offers old Gatsby glamor with New World fusion cuisine. We invite you to visit Miami Beach's 30s and 40s classic era of grace, elegance and style at the National Hotel. ... more   less 
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Also Known As:
National Miami Beach

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