On entering the hotel the carpets were filthy, bins in the room hadn’t been emptied from the previous guests, paint was peeling from the ceilings, the bathrooms hadn’t been cleaned, the beds and bedding was disgusting and to complete matters something of approximately, 1½ inches in length, silver, four legs and a tail crawled across the pillow. Once I saw that I decided that I would not be staying and promply went downstairs to check out after barely a few minutes in possibly the worst hotel this side of Pak Bang, Laos.
The mis-representation from the website and images it presents is bordering on fraudulent and hope that Orbitz amends their site accordingly.
I discussed all of the above with the receptionist at the hotel, Andrea who advised me that they had yet to receive payment from Orbitz and that the money would be left in your account to enable a refund in full.
On the back of this promise we then went and sourced and paid for alternative accommodation before returning back to the Marlin to collect our baggage only be told that they intended to charge us. This fight is continuing and Orbitz so far have not covered themselves in glory but are seeking to recover funds deducted, I am also currently going after Orbitz through AMEX on the back of a fraudulent transaction as that is what I believe I have been sold.
I made the schoolboy error of booking on the back of a personal recommendation from someone that used to stay here, albeit I later find out some years ago and not checking with Tripadvisor first.
If you are in any doubt about the awful state that this hotel is in I encourage you to contact me on my personal email address r_k_mottershead@hotmail.com and I will do everything in my power to persuade you not to stay here, check out The Impala (next door ask for Roz or Richard and see my previous reviews) or even the Strand on Ocean (ask for Julio - lovely rooms, excellent service and reasonable prices) but please for the love of Jesus H Christ DO NOT STAY HERE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.