I am a fairly frequent traveler & it takes quite a bit for me to be impressed. I choose the Impala based solely on the great reviews here & everything mentioned here is true. My first impression of the hotel was the very helpful & sweet front desk person, .Saritha, who guided me through multiple travel plan changes without a complaint. Arriving late(at around 2 AM in the morning) after a flight delay, I was met by another very helpful person at the front desk Kristopher, who made sure that I was comfortably settled in my room in minutes. Really, the staff there make all the difference. Every single time I had a question, wanted directions to a place or needed a printout of something, Saritha & Kristopher were more than glad to help. I only had to ask;)
Other great things..the perfect location, lovely clean bathroom, huge comfy bed & a very generous continental breakfast. Also the room had everything..coffee maker, safe & a small fridge( the first 2 bottles of water were free) I absolutely loved that I could walk everywhere, and come back from all the bars & restaurants on Ocean Avenue within 10 minutes. Perfect little gem of a place!