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“Amazing Service!” 5 of 5 stars
Review of Hotel Impala

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Hotel Impala
3.5 of 5 Hotel   |   1228 Collins Avenue, Miami Beach, FL 33139   |  
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Proud of our staff
Ranked #18 of 205 Hotels in Miami Beach
Pittsburgh, Pennsylvania
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Amazing Service!”
5 of 5 stars Reviewed October 23, 2013

My husband and I recently traveled to South Beach for our honeymoon. We booked the Hotel Impala through Priceline without knowing much at all about the Miami area. The location was really great (only a couple blocks from the beach). There were numerous restaurants nearby, as well as the hotel restaurant, Spiga, which was delicious. If you're into reality television, DASH (the store owned by the Kardashian sisters) and Miami Ink (no longer on the air) are very close. It was pretty cool to see them.

Our room was great. It was clean and cozy with an amazing shower. Another huge plus was the safe in the room. Obviously, coming straight from our wedding, we had a decent amount of cash with us that we didn't feel comfortable carrying around all at once. It was very nice to know that all of our valuables were safe.

The best part about the Hotel Impala is, by far, the service. The staff at the front desk was incredibly helpful and friendly! When we arrived, the man checking us in upgraded our room, which was amazing. Everyone was constantly making sure we had everything we needed. The service alone is more than enough of a reason to stay there.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
Thanks for sharing such amazing comments from your stay. We are thrilled that you and your husband enjoyed everything that the Impala Hotel has to offer. Our staff takes pride in ensuring that all rooms are clean and comfortable and that your entire say is a pleasant one. We want every guest to feel like they are in a home away from home and we will do what it takes to offer signature service, including complimentary upgrades whenever available. Whenever you are in Miami, please visit with us again.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (74)
Date | Rating
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English first
Horsham, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 21, 2013

Stayed here for 2 nights and were not disappointed. We booked early so got a really good rate for central South Beach location. One road back from the beach, walking distance to all the shops and night life. Room was lovely, with a great bathroom, fab shower! Beach towels supplied and they also managed to loan us a beach umbrella. Didn't have time to eat at the hotel as so much nearby and so little time spent in South Beach but food looked delicious and served on the small picturesque terrace at the side of the hotel. Staff were extremely helpful.

Room Tip: Ask to not have room 102, as was very noisy at night and first thing in the morning. Can't spea...
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
This review makes the Staff at the Impala Hotel very proud to be able to offer personalized guest services at a really good rate. We do all that we can to ensure that every guest has a unique experience. Our aim is to please! On your next visit we hope that you do get to dine at Spiga, you definitely will not regret it. We look forward to your future stay with us.
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Trollhättan
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 13, 2013

The hotel was great - great location. The rooms and the bathrooms were great. Can highly recommend this hotel and will definately stay there next time. Everything was within walking distance. Friendly staff.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
Your review was very delightful to read and we appreciate your high recommendations! The entire team joins me to thank you and we hope to have the pleasure of welcoming you again very soon.
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Paris
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 12, 2013

The Impala was very well located, near the beach and Lincoln road.
The staff was really nice, especially Romain who was very helpful.
The rooms were confortable and nice.
Our stay was great and if we come back in Miami, we have already choose our hotel !

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
Our aim at the Impala Hotel is ALWAYS to please! The staff takes pride in knowing that when you leave you are totally satisfied with our services. We thank you for taking the time out to leave us a great review. Hopefully we will see you soon!
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Chicago, Illinois
1 review
5 of 5 stars Reviewed October 9, 2013

The impala hotel was very cozy and quiet. Great location.Close to the beach and right off the strip.Everything was in walking distance. The service was excellent. Roman was very helpful throughout our stay. From suggesting places to eat to what events we would enjoy.This was our girls getaway that we do every year and we got lucky. I would definitely stay there again whenever I am in Miami

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
It is always a pleasure to know that our guests feel special when they visit with us. Reading these kinds of reviews really puts smiles on our faces and it means a lot to know we were able to live up to your standards! We look forward to your stay with us in the future. Thank you again!
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Redmond, Washington
Contributor
18 reviews 18 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 8, 2013

The Impala meet all of our expectations for location, comfort, convince. I will say the staff really excelled; knowledgable, friendly, and always yo do something for you. The owners of the Impala obviously have very high standards.
The rooms are extremely well done, we were on the back of the hotel so it was fairly quiet for a place that parties till 4 AM. But you still get some party noise, nothing the hotel can do about this.

On the down side was the parking, which was Valet. Since they are doing road construction the usual Valet stand in front of e hotel was not possible. A little inconvient but the should be temporary. When driving by it can be a bit hard to find as the entrance to the hotel is an archway leading into their cort yard. We ended up parking at the end of the block and finding it on foot, iBook for the Italian resteraunt and they are just next door.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
Thank you for taking the time to write this very kind review. I’m glad you enjoyed your stay with us, and were able to enjoy the tranquility of our hotel. We do apologize that valet is temporarily unavailable in front of the hotel but for obvious reasons that are beyond our control. Aside from that minor temporary inconvenience, our goal is to make every guest stay enjoyable and it looks like we succeeded! We take pride in knowing that our guests are satisfied. Thank you for sharing this great review!
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Tuscaloosa, Alabama
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed October 4, 2013

A truly first-class experience from the moment we arrived!

This was my first time in Miami. My girlfriend and I took a 4-day cruise and decided we'd spend a couple extra days in Miami afterwards. I picked this property mostly from the fantastic reviews on TripAdvisor and we were not disappointed.

We left the cruise terminal and ended up at the Impala several hours before check-in time. Of course we were prepared to wait until normal check-in time but they had a room ready and got us checked in early. Made us both happy because we were very tired and wanted to rest a bit before exploring Miami.

First impressions: Very warm, welcoming, and overall friendly staff. Beautiful property inside and out. Our room was very comfortable and clean. The room was everything I like to see in a nice hotel- comfortable bed with nice linens, refrigerator, closet with lots of space, great in-room coffee, plus a spacious (and very clean!) bathroom.

The location is also what sold me. It's a very short walk to most major areas of South Beach but removed from the noise and madness that is Ocean Drive. No regrets here!

All of our first impressions continued to be met or exceeded throughout our stay. Another nice amenity is the restaurant, Spiga, on the first floor. We ordered take out one night after a long day. Everything we had was so delicious! On the last day we had a late flight out but the staff held our bags for us so we could continue to enjoy the South Beach area a little longer.

I'm already thinking of planning a return trip to Miami and this will be my Hotel.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Christelle T, General Manager at Hotel Impala, responded to this review, November 19, 2013
From your arrival in Miami Beach until your departure we want you to have a great experience. And to make it great, our hotel and our team are here to assist you, prior to your check-in and even after your check-out.
It would be a shame not to be able to enjoy the last few hours you have in Miami Beach just because you have no place to store your luggage, this is the reason why at the Impala we are more than happy to keep them for a few hours post-check out!
I am very happy to read that we have been able to provide you an early check-in too and that you found it very accommodating.
And there is nothing more gratifying than having returning guests to our hotel. So when planning your next trip, please send us an email or give us a phone call, we will help you plan your next stay the best we can!
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Additional Information about Hotel Impala

Address: 1228 Collins Avenue, Miami Beach, FL 33139
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#7 Romantic Hotel in Miami Beach
#14 On the Beach Hotel in Miami Beach
#15 Business Hotel in Miami Beach
#23 Family Hotel in Miami Beach
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hotel Impala 3.5*
Number of rooms: 17
Official Description (provided by the hotel):
"Italian Elegance in the middle of South Beach." Meditteranean gem hidden in the middle of South Beach, the Impala Hotel is the ideal base for your romantic getaway in Florida. Hidden from the intense activity of the surroundings, this soothing calm location will warmly welcome you in one of its 17 rooms. You will enter the property by walking underneath an archway, and then through a landscaped walkway and courtyard, passing by a fountain. Built by Gianni Versace's architect, the Impala Hotel features numerous elements originally intended for the Versace Mansion, including an Italian-made floor mosaic in the lobby. Comfortable rooms feature wrought iron fixtures, wood furniture, and luxury bathrooms with coral rock. You will enjoy a fine dining at the Spiga Restaurant, an Award-Winning authentic Italian establishment. ... more   less 
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Also Known As:
Impala Hotel Miami Beach
Impala Miami Beach

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