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“mixed bag” 3 of 5 stars
Review of The Alexander All-Suite Oceanfront Resort

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The Alexander All-Suite Oceanfront Resort
4.0 of 5 Resort   |   5225 Collins Ave., Miami Beach, FL 33140   |  
Hotel amenities
Ranked #72 of 200 hotels in Miami Beach
Montclair
1 review
3 helpful votes 3 helpful votes
“mixed bag”
3 of 5 stars Reviewed January 25, 2013

We stayed in a privately owned unit. There were some strange and negative features, and some good features. Right on the beach, and the suite was large with good views. As for the negatives, the valet parking took too much time, the staff was very rude and there was construction going on in a unit below us during the day. I thought the towel attendant was going to punch me when I asked him, on our first day here, how the towel system worked I guess he was overworked and underpaid. The pools were very, very crowded at time. Our suite had no cleaning supplies, so without a broom it got quite sandy after our comings and goings to and from the beach.

  • Stayed January 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this review, February 8, 2013
Thank you for your recent review.
We are a condo hotel and you stayed in one of our private apartments so in regards to the suite I cannot comment, however would like to apologize for the speed of the valet service. We usually do not have complaints of that kind since the parking is on property and we have a very short waiting time. I am not sure if the fact that being in a private unit you were not able to dial their extension to let them know in advance was the reason for the delay.
Of great concern to me were your comments regarding the pool service. I want you to know that we have addressed them with our staff, and I apologize for the substandard service you received.

We would love to see you try the Alexander Hotel in the future. It that is a possibility, please feel free to reach out to me personally and I will be happy to ensure that you have a memorable experience.

Mariela
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692 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (178)
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English first
Contributor
12 reviews 12 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed January 25, 2013 via mobile

The Alexander has probably seen better days. The lobby and pool area are shabby. There was never enough towels. It was yeshiva week and it was riotous. The thought of going to the pool was anxiety producing, which is not how you want ro feel on vacation. Our unit was like a 1980's motel 6 in disrepair. I was told there are other units that are nice. The location is good. Would never go back there.

  • Stayed January 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this review, February 8, 2013
Thank you for taking the time to share your experience with us. We greatly value your feedback. I'm so sorry about the lack of enough towels at the pool. No excuses. Unacceptable for a hotel of our quality.
I'm sorry also that the suite you stayed in was not to your liking. You have every reason to expect perfection and I'm so sorry we could not deliver just that.
Thank you for bringing this to our attention and if your travels do bring you back to Miami, please contact me.
We would love another chance.

My sincerest apologies,

Mariela
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1 review
4 of 5 stars Reviewed January 19, 2013 via mobile

Great location and service. Very comfortable suites. Service is always A-1. Staff is attentive and accommodating. Always an enjoyable stay! Highly recommend for a week or a weekend. Do note that the level of furnishings varies considerably from suite to suite. Unless your are close to the ocean, try to get a southern view.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mariela I, Front Office Manager at The Alexander All-Suite Oceanfront Resort, responded to this review, February 8, 2013
Thank you for staying with us and thank you for such a glowing review. You highlighted for that of which we are most proud - our staff and the service they deliver. A-1 is a great way to describe it.
It's nice to see our passion for service so positively recognized.

Please return soon

Warm Regards

Mariela
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crown point, in
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 16, 2013

had a junior sweet for the weekend of the national championship game. the wuite was great....two bedrooms, balcony, kitchen, living room. the staff was very friendly and helpful. would definitely stay again. rooms were clean and updated.

  • Stayed January 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wollongong, Australia
Senior Contributor
21 reviews 21 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
3 of 5 stars Reviewed January 15, 2013

We are a family of 5 and chose the Alexander All Suite Oceanfront Resort as it accommodated us all in a 2 bedroom suite and was advertised as being close to South Beach. As far as location goes, there is a beautiful beach at the back of the hotel and the view across the street to the canal with the houses and boats was pleasant, but there wasn't anywhere within walking distance with kids regarding restaurants and shops so we had to drive everywhere. The suite was very large and roomy, but unfortunately very dated and rundown. It was great to have a kitchen but it wasn't very well equipped for 5 people. The room wasn't dirty enough to complain about but it hadn't been very well cleaned. We saw inside a couple of other rooms on our floor and they were new and modern so I am hoping that they are in the process of updating the rooms. The staff were friendly and pleasant. Considering that most places now have free wifii the charges at the Alexander were excessive. This was our last stop on a 6 week trip across the US, and unfortunately the Alexander was the only place we stayed that we didn't love.

  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 15, 2013

My wife and I traveled down to South Beach for the National Championship Game this year and stayed at the Alexander while there. The rooms at the Alexander offered a huge value proposition for us because, while other friends were scrambling trying to get hotels that were close to one another, the suite arrangement of the Alexander rooms allowed for my wife and I and some friends and family members all to stay together in one extended room. This arrangement really helped us out logistically and the in-room kitchenette also cut down on our food costs. The dual level pool was nice and the pool bar, although not extravagant, certainly was able to meet all of our refreshment needs. There was even a public parking lot just north of the hotel where we were able to park our car for the weekend and save drastically compared to the cost of valet. We did have some trouble with the TV in the room and the hotel business center was drastically lacking in modern (read: working) hardware, but the staff went out of their way to fix both of these issues for us. Overall, it was a great long weekend made all the better by our stay at the Alexander.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charleston, South Carolina, United States
1 review
5 of 5 stars Reviewed January 14, 2013

We made the journey down to Miami Beach for the Notre Dame vs Alabama game and stayed at the Alexander. The rooms were reasonably priced and the idea of having space (suite) was appealing (with three kids). After reading some of the reviews, we had mixed expectations going in. However, our stay was excellent in almost all regards. We were fortunate enough to stay in a newer room with an ocean view. The manager was very accommodating of all of our room requests. Shulas is great but pricey. It was actually nice staying in miami beach with a family for several reasons. One, the area was probably more appropriate for the children. Second, you are close to South Beach but not necessarily right in the middle of all the congestion. It is easy to get places from the Alexander. There is not much to do in walking distance but a quick car trip or cab works just fine. When we return to Miami, we will likely stay here again without any hesitation. Except for the outcome of the football game, we loved our trip. Go IRISH!

Room Tip: Be very specific about any room requests and try to communicate those again the day of arrival.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Alexander All-Suite Oceanfront Resort

Address: 5225 Collins Ave., Miami Beach, FL 33140
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Top resorts Hotel in Miami Beach
#38 Business Hotel in Miami Beach
#41 Luxury Hotel in Miami Beach
#46 Family Hotel in Miami Beach
#55 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Alexander All-Suite Oceanfront Resort 4*
Official Description (provided by the hotel):
Enjoy spacious luxury Miami Beach suites accommodations ranging in size from 920 to 1250 square feet, including a master bedroom with attached master bathroom, full kitchen, living and dining room, and a terrace that offers magnificent views of either Miami’s Inter-coastal waterway and the Atlantic Ocean.The Alexander All Suite Oceanfront Resort is a tropical paradise set on an acre of lush gardens with exotic flowers. Relax by our two lagoon-shaped swimming pools or opt for a private poolside cabana. Miami Beach is just steps away where you can sink your toes into the powder-white sands, soak up the sun, and listen to the waves lap along the shoreline. ... more   less 
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Also Known As:
The Alexander All-Suite Oceanfront Hotel Miami Beach
Alexander All Suite Oceanfront Resort
Alexander All Suite Oceanfront Hotel

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