We stayed for four nights in Tides from the 13th May. The hotel rooms are very large and have a good standard of fit out. Do ask for rooms at the upper levels as Ocean Drive, gets very loud at weekends. I asked to be moved as soon as I saw I was been put on the second floor, which the receptionist did , slowly.

My main point is that this hotel is a lovely product but all the staff are moving at about half speed, there is little in the way of a smile and every thing you ask for happens at such a slow pace as to lead to frustrated guests. It's a great pity, but my advice is fire the General Manager as this starts and comes from the top and get some quality and standards in place asap.

I wish I could write a review of this hotel. I am a travel agent but I don't ask for upgrades or discounted rates. I stay at hotels, experience the service and write a review. I don't mind paying top dollar for nice accomodations. I made my reservation for The Tides Hotel last August..... 9 months ago!! My husband and I were to arrive this Friday May 5th but I received a phone call on May 1st saying that the hotel was overbooked and we were being reaccommodated down the street at the "Betsy Rose" hotel. I informed Alan, the man calling, that I was a travel agent and that I couldn't even find a Betsy Rose hotel in my computer and that this was totally unacceptable. I asked if the Betsy Rose was a comparable hotel and he said, "Yes, 4 star". I asked to speak to a manager and a woman named Kris got on the phone. She told me that the hotel was called the Betsy Ross hotel and when I looked it up it was merely a moderate 3 star property. Alan was selling me a bill of goods apparantly! And the rates at the Betsy Ross were about 160.00 per night whereas I had secured a room rate of 380.00 at The Tides. Comparable??
I asked Kris why we were being reaccommodated since we had booked 9 months in advance. She had no answer and basically sat in silence. I told her that this was unacceptable and encouraged her to reconsider. She put me on hold for a long time and then said she would call me back.

Hours later I called the hotel myself and spoke to Mark at the front desk. He was a very polite young man. I asked for the manager Kris. He told me that they had a manager named Bill. ???? When I told him about my phone conversation that morning with Alan and Kris he said, "AHHHH , ok!" So who ARE Alan and Kris?? I explained my situation and he told me that he would have the general manager call me back right away. Several more hours elapsed and I finally called at the end of my day. Mark answered the phone again and put me through to the general manager. His name is Jon (spelling? pronounced Yon). I explained to Jon what was going on and he said, "I'm sure Mark explained to you that we have found ourselves in a situation for this weekend. I'll see what I can do and call you back in the morning with a solution." Does no one there know what the heck is going on?

It is now afternoon in Miami, 3 days before my vacation and I have not heard a word. I canceled my reservation at The Tides through the computer because I was able to miraculously get a room at the Loews Miami Beach.

How does a hotel overbook and then that problem becomes MY problem especially when I booked 9 months in advance? I guess I'm glad it happened to me instead of one of my valued clients. It's quite obvious to me that business at The Tides is so good that they simply couldn't care less about their potential guests. I never even heard the words, "I'm sorry for the inconvenience" Perhaps a complimentary stay for a future date or dinner at their restaurant would have been a gesture of good will. Nothing!!
Truly, the attitude was so dismissive and it's very clear that customer service is their least important priority.

Steer clear of The Tides Hotel!

We stayed at the Tides for two nights in March. Big mistake. This is an overpriced hotel which is living off a reputation it no longer deserves.

We asked for a high room so that we would avoid any road noise. On check in we were told the only room available was on the first floor.

The room was pleasant enough but the attention to detail was poor. Fittings had not been put on straight and the room had paint splashed on light fittings and glass on the door to the loo.

Further disappointment came when on the first night there was no hot water left so I had a luke warm bath - just not good enough.

The room was noisy all night as the street below was full of traffic well into the early hours. If the noise from the cars and people in the street below don't keep you awake all night the art deco plumbing will.

We asked the concierge to book us into two clubs one evening to give us a flavour of Miami. Chris recommended Nikki's Beach and The Bed. We waited for a taxi for over 1 hour outside the hotel and despite 4 attempts from reception to order a taxi, none arrived so, we decided to walk the 25 minutes to the club. When we arrived they did not have us on their guest list and so we payed to get in. We had a drink and left for The Bed - despite the concierge having told us we had a booking - this place was closed for the evening. All this ruined our evening and the overall impression of Miami.

We do not plan to return and could not recommend the hotel to anyone.

My wife and I left Naples to go to South Beach and stay at the Tides Hotel. I was there last year in February for the Miami boat show and stayed at the Dorset on Collins. Had a great time nice room for 195.00 a night. I was with a boat dealer. I wanted to take my wife to see South Beach so I booked at the Tide for about 520.00 a night, wanted something nice for her. What a mistake!!! I don't know if because it was spring break or what. South Beach was very dirty along with our room at the Tides. Our first room stunk so bad and the hall lights didn't work, we were moved and our second room smelled musty. I just couldn't beleive they could justify that kind of price for that room. We came from the Naples Grande at about 350.00 a night and went right back there for the rest of our stay. The Tides and South Beach was a great disappointment!!!!!