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The Tides Hotel: Traveler Reviews

TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
4.5 of 5 stars 82 Reviews
5.0 of 5 stars
52
4.0 of 5 stars
13
3.0 of 5 stars
1
2.0 of 5 stars
7
1.0 of 5 stars
9
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#2 of 210 hotels in Miami Beach
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  • Hotel class: 5 of 5
  • Rooms: 45
  • Address: 1220 Ocean Drive Miami Beach, FL 33139
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: All-suite Art Deco hotel dating from 1936 on famous Ocean Dr, center of all South Beach attractions- All rooms offer ocean view. This description is based on information provided by the hotel.
Fitness Center Free High-Speed Internet Restaurant Room Service Swimming Pool
Check Rates: $587 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of The Tides Hotel

( 44-48 of 82 )
“Beware! This could happen to you!”

The Tides Hotel

May 2, 2006
37/46 found this review helpful

I wish I could write a review of this hotel. I am a travel agent but I don't ask for upgrades or discounted rates. I stay at hotels, experience the service and write a review. I don't mind paying top dollar for nice accomodations. I made my reservation for The Tides Hotel last August..... 9 months ago!! My husband and I were to arrive this Friday May 5th but I received a phone call on May 1st saying that the hotel was overbooked and we were being reaccommodated down the street at the "Betsy Rose" hotel. I informed Alan, the man calling, that I was a travel agent and that I couldn't even find a Betsy Rose hotel in my computer and that this was totally unacceptable. I asked if the Betsy Rose was a comparable hotel and he said, "Yes, 4 star". I asked to speak to a manager and a woman named Kris got on the phone. She told me that the hotel was called the Betsy Ross hotel and when I looked it up it was merely a moderate 3 star property. Alan was selling me a bill of goods apparantly! And the rates at the Betsy Ross were about 160.00 per night whereas I had secured a room rate of 380.00 at The Tides. Comparable??
I asked Kris why we were being reaccommodated since we had booked 9 months in advance. She had no answer and basically sat in silence. I told her that this was unacceptable and encouraged her to reconsider. She put me on hold for a long time and then said she would call me back.

Hours later I called the hotel myself and spoke to Mark at the front desk. He was a very polite young man. I asked for the manager Kris. He told me that they had a manager named Bill. ???? When I told him about my phone conversation that morning with Alan and Kris he said, "AHHHH , ok!" So who ARE Alan and Kris?? I explained my situation and he told me that he would have the general manager call me back right away. Several more hours elapsed and I finally called at the end of my day. Mark answered the phone again and put me through to the general manager. His name is Jon (spelling? pronounced Yon). I explained to Jon what was going on and he said, "I'm sure Mark explained to you that we have found ourselves in a situation for this weekend. I'll see what I can do and call you back in the morning with a solution." Does no one there know what the heck is going on?

It is now afternoon in Miami, 3 days before my vacation and I have not heard a word. I canceled my reservation at The Tides through the computer because I was able to miraculously get a room at the Loews Miami Beach.

How does a hotel overbook and then that problem becomes MY problem especially when I booked 9 months in advance? I guess I'm glad it happened to me instead of one of my valued clients. It's quite obvious to me that business at The Tides is so good that they simply couldn't care less about their potential guests. I never even heard the words, "I'm sorry for the inconvenience" Perhaps a complimentary stay for a future date or dinner at their restaurant would have been a gesture of good will. Nothing!!
Truly, the attitude was so dismissive and it's very clear that customer service is their least important priority.

Steer clear of The Tides Hotel!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
clovis1's Summary
Date of Stay: May 2006
Member since: March 08, 2005
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Average price*: $587 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Don't bother”

The Tides Hotel

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2 of 5 stars
Gloucestershire
Apr 7, 2006
15/17 found this review helpful

We stayed at the Tides for two nights in March. Big mistake. This is an overpriced hotel which is living off a reputation it no longer deserves.

We asked for a high room so that we would avoid any road noise. On check in we were told the only room available was on the first floor.

The room was pleasant enough but the attention to detail was poor. Fittings had not been put on straight and the room had paint splashed on light fittings and glass on the door to the loo.

Further disappointment came when on the first night there was no hot water left so I had a luke warm bath - just not good enough.

The room was noisy all night as the street below was full of traffic well into the early hours. If the noise from the cars and people in the street below don't keep you awake all night the art deco plumbing will.

We asked the concierge to book us into two clubs one evening to give us a flavour of Miami. Chris recommended Nikki's Beach and The Bed. We waited for a taxi for over 1 hour outside the hotel and despite 4 attempts from reception to order a taxi, none arrived so, we decided to walk the 25 minutes to the club. When we arrived they did not have us on their guest list and so we payed to get in. We had a drink and left for The Bed - despite the concierge having told us we had a booking - this place was closed for the evening. All this ruined our evening and the overall impression of Miami.

We do not plan to return and could not recommend the hotel to anyone.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rachel000's Summary
Date of Stay: March 2006
Member since: April 07, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $587 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Hampton Inn in better than the Tides”

The Tides Hotel

Mar 30, 2006
9/11 found this review helpful

My wife and I left Naples to go to South Beach and stay at the Tides Hotel. I was there last year in February for the Miami boat show and stayed at the Dorset on Collins. Had a great time nice room for 195.00 a night. I was with a boat dealer. I wanted to take my wife to see South Beach so I booked at the Tide for about 520.00 a night, wanted something nice for her. What a mistake!!! I don't know if because it was spring break or what. South Beach was very dirty along with our room at the Tides. Our first room stunk so bad and the hall lights didn't work, we were moved and our second room smelled musty. I just couldn't beleive they could justify that kind of price for that room. We came from the Naples Grande at about 350.00 a night and went right back there for the rest of our stay. The Tides and South Beach was a great disappointment!!!!!

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
This TripAdvisor Member's Summary
Date of Stay: March 2006
Member since: March 22, 2006
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $587 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Totally Miami!”

The Tides Hotel

Mar 24, 2006
4/6 found this review helpful

I stayed in five different hotels in Miami recently, and this was by far the "most Miami" and wonderful of them all. Stark, white, crisp and luxurious. The location is perfect. The pool is refreshingly quiet and low key compared to elsewhere on South Beach. It's a very grown up operation, with service to match. The peanut butter sorbet in 1220 is a phenomenon. I understand they are making changes to layout and refurbishing soon - I hope they don't make it too radical.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JackHanley's Summary
Date of Stay: February 2006
Member since: March 24, 2006
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
I recommend this hotel for:
An amazing honeymoon, Older travelers, Families with young children, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $587 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Missed Expectations”

The Tides Hotel

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2 of 5 stars
Alexandria,VA
Feb 22, 2006
10/12 found this review helpful

Many of the art deco hotels in SoBe require extensive renovation and the Tides is no exception. The hotel rooms fail to approach the rooms pictured on the website. The website advertises a calming see of white with unobstructed ocean views, and a telescope to boot. The view in my room was obstructed b/c of the Tides facade and there was no telescope. I was left to look at exposed ceiling pipes, exposed cabling b/n plasma n DVD player, stained furniture, a cheap rattan desk chair, and office-like carpet. The desk furniture is not a clean red but rather cream and chipped. The bathroom is poorly caulked, also do yourself a favor and dont look behind the chipped mirrors into the rusted medicine cabinets. The overall decor was sparse (See pictures). In sum, the rooms were poorly finished out and set a dreary rather than a comforting mood.

The hotel is conveniently located on Ocean drive, but do note that the beach is a short hike away (i.e., not beach front like Delano or Shore Club) and the pool is behind the hotel overlooking an alley.

I was looking forward to staying here after reading the reviews here and was somewhat disappointed (we paid $571/nite). I will say that the manager was accomadating and upgraded us to a Jr suite w/ a great view, but the bad taste from the 1st room remained, and the suite still suffered the same issues to some degree.

My wife and I are professional beach bums and love luxury beach resorts. Sadly, the Tides is not in this category. The hotel lacks the small touches like nitely bottled water w/ turn down. The fake orchids placed throughout the hotel pretty much say it all.

On a positive note, the bed was great and the staff was friendly and tried to be accomadating. Further, SoBe luxury is expensive and the other hotels such as the Delano n ShoreClub have rooms starting in the $700s and the Tide's rooms are spacious by SoBe standards. The mgr also said the hotel would be renovated extensively in May. Not soon enough...

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JCRinVA's Summary
Date of Stay: February 2006
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes No
Check Rates
Average price*: $587 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of The Tides Hotel

( 44-48 of 82 )
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The Tides Hotel Address

1220 Ocean Drive, Miami Beach, FL 33139