This was our first return to the Tides since it had been taken over by King & Grove. We had really enjoyed our first stay & therefore had high expectations for our return. We like the hotel due to its great location, rooms with views of the ocean and its upscale nature. We were also aware of the "noise" from the nearby bar & this did not bother us - this is Miami beach after all & arguably adds to the overall vibe!!
On our first full day, we had a very relaxing time by the hotel pool: mainly because it was empty & therefore we had the pool to ourselves. Unfortunately, the next day involved "fighting" for space as a group of "Stepford wives" had decided to reserve one side of the pool with their towels/magazines with one "guard" protecting the other x8 empty chairs!!
In room breakfast was where it all went wrong - to cut a long story short, the hotel managed to deliver an incomplete order which to be fair they did comp for free & provided a lovely in room gift later in the day. This highlights that they do try to keep guests happy but obviously if they had concentrated on the details in the first place, they wouldn't have had to make up for their errors! As an example (and this was the most trivial aspect of the breakfast saga), the pepper pot had no pepper in it just a cork rattling inside - guess what turned up with breakfast the next day: the same empty pepper pot. Obviously we didn't complain about the pepper pot but it highlights a lack of attention to the smaller details.
Having booked via Signature agent, we were given a $75 lunch credit. We enjoyed the outside dining & atmosphere of Ocean drive even with the loud DJ music. The food was good even though we had to wait 45 mins for it to arrive.
Overall, the hotel remains in the same great location but the standard of service has gone downhill. I'm not sure if this is down to complacency or something else??