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“Great location, wonderful hotel staff but horrendous restaurant” 4 of 5 stars
Review of The Tides South Beach

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The Tides South Beach
4.5 of 5 Hotel   |   1220 Ocean Drive, Miami Beach, FL 33139 (Formerly King & Grove Tides)   |  
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Hotel amenities
Ranked #54 of 205 Hotels in Miami Beach
Morristown, New Jersey
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
12 helpful votes 12 helpful votes
“Great location, wonderful hotel staff but horrendous restaurant”
4 of 5 stars Reviewed March 21, 2013

We stayed two nights at the Tides this week. Our room was great and the location was too. Only down side is the noise at nights from the club next door but it stops by midnight. Jessica at the front desk and Michael the valet/bellman made the stay so much more enjoyable. The female manager was also very friendly and helpful. They catered to us from the minute we arrived until our departure. The onsite restaurant was a whole different story. We ate outside there on our first night. It was AWFUL. First, our crab cakes were ice cold in the middle, then my steak was very under cooked and my husband's grouper had so many bones in it, he just gave up. Thankfully we had a resort credit to use because our bill was over $150.00 for one of the worst meals I have ever had. The package we had also came with complimentary breakfast so the next morning we figured we would give it another try. We waited 15 minutes for a server and were then told they ran out of coffee. My husband's eggs were way under cooked and had to be sent back. My eggs were over cooked a bit and by the time my toast arrived, they were cold. Breakfast took us almost 45 minutes and there was only one other couple eating at that time. The check came and the total was $65.00. Thankfully we had a $50.00 credit toward breakfast so we only waisted $15.00 of our own money.... Yes two orders of bacon and eggs with one expresso and one cappuccino came to $65.00 with the automatic 18% tip. Two doors down breakfast was $12.00 for the same thing. The next night we decided to have a drink outside at the restaurant while deciding where to eat dinner. We waited over 20 minutes for a server and finally Michael, the valet got us the manager. She was apologetic and gave us a drink on the house. While waiting for service we watched another couple try to eat their very over cooked steaks and lobster tails with great frustration. Another gentleman complained to his friends that the food was not edible. We shared our disspointment with some staff and learned that the restaurant was just outsourced/ subleased to another company earlier this month. It is unfortunate because it is the only downside to this property and it is not even the hotel staff's doing. I would definitley recommend staying here but just don't waste your time eating or drinking here.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, April 1, 2013
Thank you for your gracious feedback from your recent stay at Tides.

Nice to read that you enjoyed the accommodations and the location of the Hotel. As well as, the helpfulness of the staff, especially of Jessice and Michael. I will be sure to pass on your comments to them.

Our sincere apologies for the horrible experiences in the restaurant- the lack of food quality is unaccpetable and I am very sorry. Thank you for bringing this to our attention, this is being addressed daily.

Hope to see you back soon.

Sincerely,
mathew pargament
general manager
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861 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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London
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed March 10, 2013

We stayed for 3 nights at the end of a recent tour of South Florida. Unfortunately the restaurant was being renovated for the duration of our stay so we were affected by some construction noise and the lobby didn't look as impressive as it otherwise might have done. Hopefully that's all wrapped up now so it's looking lovely again.

Our room was enormous but we found the decor to be a little run down and a broken blind (with holes in it!), whilst reported, was never fixed. This affected our quality of sleep in the morning's as the sun rises and sines directly into the rooms which face due east, overlooking South Beach.

The pool area is tiny and gets little sun. Would not recommend choosing this hotel if you're looking for a pool to swim in. That said, the location is fantastic and just a stone's throw from South Beach.

We were rather disappointed by the beach set up service that is subcontracted to Boucher Brothers - it was in no way the exclusive beach experience we had expected.

And finally - for those wanting to use the hotel facilities whilst waiting for long haul afternoon / evening flights... there is no courtesy room nor are there any private courtesy shower facilities. Unless you fancy showering by the pool or in the public showers by the beach you might end up boarding your 10 hour flight home still covered in sand!

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, April 1, 2013
Thank you for your comments and feedback from you recent stay with us.

My sincerest apologies for the lack of comportment of the aesthetics of the lobby and the noise generated from the installation of our Bar in the restaurant. As well as, the lack of accountability of replacing or fixing of room blinds, which affected your sleep and the lack of exclusivity of the beach experience.

Once again, thank you for your authentic comments.

Sincerely,
mathew pargament
general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed March 5, 2013

First day here and already don't want to go home , lovely room on the 8th floor looking over south beach , staff are so nice and friendly !! The hotel is very Art Deco and everything seems new here and another good thing is the pool is open 24 hours

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, March 11, 2013
thank you for the gracious feedback, hoping the rest of your visit was as a good as your first day.

all the best,

mathew pargament
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
28 reviews 28 reviews
26 hotel reviews
Reviews in 23 cities Reviews in 23 cities
84 helpful votes 84 helpful votes
3 of 5 stars Reviewed March 3, 2013

We arrived at the King & Grove Tides at the tail end of the SoBe Wine and Food Festival on a Sunday afternoon, spending the previous 2 nights in quiet downtown Miami. The streets were packed with people, and as the hotel is located right on Ocean Drive with no dedicated driveway, the taxi had to stop in the middle of the street to allow us to disembark with our luggage. Even before getting to the hotel, we could hear the sound of music playing from a few blocks away, and as we eventually arrived, it became clear that the source of the noise was to be right next door to our hotel. Based on previous reviews, we were aware that the hotel is flanked by bars on either side, which did not deter us from booking, however we didn't quite realise that the music would be playing at such an early time of the day. Sadly, our first impression of the hotel played a big part in our decision to remain.

We were greeted at reception by a lovely lady called Fabiola, who was extremely courteous and accommodated our request to be placed the highest floor available within our category having become aware of the noise. She escorted us to our room, which was to be located on the fourth floor and had views of the ocean, though a bit hazy due to dirty windows. Despite the double glazing, the noise from the downstairs bar was still very audible. Fabiola asked us to get settled and see how we would get on.

The room was spacious, with a generously-sized walk-in wardrobe, bathroom with a separate WC and a large comfortable bed. However, the room didn't smell fresh, but had a lingering musky scent. The bathroom fittings looked tired and dated. You could see mould starting to creep into the mirrored tiles above the sink, and the temperature mixer for our shower was also not properly affixed, and would come off if you turned it the wrong way. Even worse, the bath screen, although made of glass and looking smart, was installed so poorly that there was a near 10mm gap between the edges, which should normally abutt and form a sealed area to prevent water sifting through. Hence, after I had finished taking a shower and was stepping out of the tub, I nearly slipped as a massive water puddle had formed beside the tub. I rang reception to inform them of the problem, and they sent a maintenance person to our room to examine the situation. His explanation was that unfortunately, we were assigned a room designed for wheelchair access, and hence the shower screen had to be installed as a bi-fold mechanism. It would appear that other rooms had a different shower layout. Against our first impression earlier, the incessant pounding of music coming from the downstairs bar, this issue with the leaking shower was the final nail in the coffin. My husband and I decided this was really not the right place for us and we decided to check out after our first night.

We proceeded to reception and it must be said that Fabiola and the rest of the staff were not only very understanding, but also apologetic. She honoured our request to check-out after one night, having booked a 4-night stay as part of a special promotion, without imposing any penalty. She also kindly offered to find us an alternative room at an even higher floor, but we simply felt it was best to find accommodation elsewhere, away from the loud bars.

The music stopped at around 11:30 pm, and with the help of a pair of earplugs, we managed to get a decent night sleep. From 7 am in the morning, the hotel provides complimentary tea, coffee and fresh croissants in the lobby, which we enjoyed while sitting on the terrace.

We couldn't possibly fault the hotel for its unfortunate location - and no doubt even the staff would love to be in a position to provide a tranquil and quiet environment for its guests. Their poise and professionalism given the circumstances is commendable. That said, I would expect that at nearly $700/night for a regular stay, the hotel would make every effort to ensure all of the in-room amenities are in proper working order and greater care is taken to achieve the highest standard of cleanliness.

  • Stayed February 2013, traveled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, April 1, 2013
Thank you for your comments on your recent stay with us.

Our apologies for the lack of a sense of arrival, the excessive noise generated by our neighbors, and the non working amenities in the room, I am truly sorry.

Thank you for the feedback on Fabiola, I will be happy to pass these comments along to her.

Once again, thank you for your authentic feedback.

Sincerely,
mathew pargament
general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami Beach, Florida
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed March 1, 2013

I just got back to Dallas but my heart and mind are still @ King & Grove.. The hotel service is impeccable as well as the finish, quality and design! Breakfast, coffee and Wi-fi are all free which is nice to see and should be standard in this price range. The VALET is one of the best in the country and his name is Alan! If you want a 5 STAR yet personal not big box experience right in the middle of the action, this is your getaway! It was pretty quiet on the 3rd floor overlooking the ocean! So dont think twice about booking at Delano, FB, Satai etc etc.. You found the right one @ King & Grove Tides!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, March 11, 2013
Thank you for your gracious feedback on your recent stay with us. Very nice to hear about the engaging service, especially, for mentioning Alain on his attentiveness and friendliness.

Looking forward to your next visit to the Tides.

Regards,

Mathew Pargament
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Indianapolis, IN
Contributor
11 reviews 11 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed February 28, 2013

We've stayed here several times, but it has been a few years since our last visit. We love the location--it's just at the north edge of the noisy part of South Beach. As others have pointed out, sometimes the noise spills over, but it's also fun to walk just south of the hotel past the Versace mansion and absorb the South Beach vibe, something some of the hotels further north miss out on.

We were in the second day of a planned 4 day stay when we found out we would have to leave early due to an emergency at home. The Tides was very nice about changing our plans at the last minute. Throughout our short stay we enjoyed great service, and it's nice that they don't surcharge you for everything--the bottle water, wifi, and beach chairs and umbrellas are all included.

We'll definitely be back soon.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, March 11, 2013
So sorry that you had to leave us early, hope all has worked out at home.

It is very nice to have you return to Tides after being away for a couple of years, and wonderful to hear about the engaging service you received.

Hope to see you back at home with us in the near future.

Sincerely,

mathew pargament
general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Austin, Texas
Top Contributor
96 reviews 96 reviews
96 hotel reviews
Reviews in 57 cities Reviews in 57 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed February 22, 2013

My first reaction on walking into this hotel was 'thank god'. The hotel is exquisitely designed in a way that is posh and comfortable at the same time-- no stiff ambience or garish faux-designy stuff in the way that many hotels err. The first floor especially is just a treat to be in: lovely bar, tables, couches, even the bathrooms feel good. The bedroom is the same way: wonderfully comfortable and stylish at the same time. Excellent job with the design. I spent a lot of time in the restaurant and wasn't as impressed with the service there as I was with the decor: service was slow and sometimes nonexistent, and definitely not professional at the level the hotel suggests it might be. I was disappointed with the wine menu which served mainly California wines by the glass-- I imagine the heavily European clientele might get frustrated with that as I did. But service issues aside I would say that this is one of the better beachside hotels I've been to and I am a big fan of what they've done with the spaces and general vibe of the hotel.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mathew P, General Manager at The Tides South Beach, responded to this review, March 11, 2013
Thank you for your authentic and gracious feedback.

It was nice to read of your arrival impression and experience, but saddened to read on your restaurant experience. My apologies for lack of attentive and friendly restaurant service, and your disappointment with the wine menu.

We are in the midst of redoing our wine list and I agree with you, we will take be adding more European wines to the wine list do to our growing European clientele.

Thanks for the feedaack.

Sincerely,

Mathew Pargament
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Tides South Beach

Address: 1220 Ocean Drive, Miami Beach, FL 33139 (Formerly King & Grove Tides)
Phone Number:
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Romantic Hotel in Miami Beach
#35 Luxury Hotel in Miami Beach
#41 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — The Tides South Beach 4.5*
Number of rooms: 44
Official Description (provided by the hotel):
The Tides South Beach is an iconic hotel located on Ocean Drive, just steps from the crystal water of the Atlantic Ocean
 and Miami’s most exciting dining and nightlife locations. Originally built in 1936, the hotel’s architecture is rich with Art Deco influences, creating a nostalgic environment for The Tides’ unique brand of modern luxury. The Tides features forty-four stylish luxury suites all offering expansive ocean views. Spacious hotel accommodations range from Oceanfront Studio Suites of 550 square feet to the 2,600 square foot Tides Suite. ... more   less 
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Also Known As:
King And Grove Tides
King & Grove Tides Hotel Miami Beach
Tides Hotel Miami Beach
Tides Miami Beach

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