We decided on the Tides Hotel after a lot of research - we were coming to SoBe to celebrate my husband's 50th birthday. The location & the fact that all rooms had a sea view sold it to us & the positive reviews sealed the deal. On arrival we drove up - no one attempted to greet us - we had to go inside to let them know we had arrived despite there being staff out front. On entering the reception area we were greeted by the sound of heavy drilling & construction, they were refurbishing the restaurant & bar - I found this most annoying, at no point during the booking process (we booked directly with them) were we advised that this would be happening during our stay, in fact I had e-mailed the hotel prior to our arrival & asked for restaurant suggestions for my husband's birthday & the top recommendation was their in house restaurant!! There was little in the way of an apology about the situation we were just told that they had put us on a higher floor so would not be disturbed by the construction noise. On entering the room we were initially happy - nice decor, spacious & fantastic views but then you get down to practicalities. I went to dry my hair (major operation) - but there is no dresser with a mirror above, no usable plug next to the desk, no stool or chair in the bathroom & a hair dryer with the shortest cord ever. I ended up having to sit on the floor next to the full length mirror, to top it off I went to turn on the floor lamp for extra light & found it to be in a dangerous state with the fitting hanging loose. I reported this to a receptionist on the way out but it remained this way until the following afternoon when my husband looked at it and managed to sort it out. Next annoyance were the bedside lights, whilst they are attractive & in keeping with the room decor they are utterly infuriating as they are so tall that you can't turn them off unless you get out of bed - even my husband who is 6'3" couldn't reach them from bed. On the second night, two out of three of our bathroom lights were not working, this was fixed by the next day however. Have to say though that the beds & bedding were amazingly comfy.
The coffee & pastries provided at breakfast were a nice touch - however the in room coffee machine advertised sounds great but they don't mention that you have to pay $2 per nespresso pod!! We had breakfast on the terrace one morning which was great for people watching - but we had to put up with hearing every passer by being being asked if they wanted to come in for breakfast, not very becoming for a hotel thats trying to be a bit classier than others in the area.
I agree with previous reviewer about the lack of pool service - again such an easily fixed problem, they seem to have plenty of staff out front - a regular patrol of the pool area just seems common sense.We would have definitely ordered a cocktail if someone had bothered to ask. Overall I found the service we received was indifferent.
We really enjoyed our stay in SoBe - we had a chance to have a good look at other hotels in the area & believe that the Tides was still the best choice for us but it didn't really live up to our high expectations & feel that they could do so much better.