PLEASE READ THIS IF SERVICE IS IMPORTANT TO YOU!

I have worked as a customer service rep for years. Let me say that if you value customer service when you stay at a hotel, you should be selective in whom you deal with at The Kent. I encountered 5 individuals, and the service ranged from excellent to downright upsetting. I do not want to name names, but the older gentleman on the night shift and the young lady on the day shift were pleasant and helpful. The others, well, I agree with a previous review that found the front desk staff to have chips on their shoulders. One young man seemed annoyed at having to disrupt his TV viewing to give me a towel (I guess saying please and smiling doesn't work anymore). Another hit on me - in front of my fiance. The last gentleman implied that he was too busy (or couldn't be bothered, I couldn't figure out which from his disgruntled manner) to help us with the burnt out lights in our room. I would have been put on suspension if I had treated my customers like that!

The maids, on the other hand, were ALL pleasant and cheerful. They did more work at the hotel, yet showed a more positive attitude than some of the front desk staff.

The hotel itself was cheap, clean and convenient in it's location. But given the inconsistencies in the way the front desk staff treats its guests, I would not recommend staying at the Kent Hotel. It's a disappointment.

While not the Loews or Ritz Carlton, The Kent is superb value for money and overall our experience was brilliant. From an easy check-in upon arrival, to help when our safe wouldn't open, advice on the bestclubs and entrance wristbands free of charge, through to a pleasant and helpful checkout we couldn't have asked for more from the staff at The Kent. Facilities at the hotel are fairly basic but that's what you expect from a Art Deco and especially one at this price. Nevertheless our room did have an LCD Tv, dvd player, cd player, reasonably powerful shower and was cleaned and made up everyday. Beach towels available from reception were handy, if a little old and the daily newspaper was a nice touch.
Would recommend this place in a flash....especially as we had booked the Rodeway which looked decidedly ropey and were relieved when we arrived.

Stayed 4 nights in the Kent from April 4th to April 8th 2007 - had room 111. I must say, knowing what hotels offer in South Beach, I was
more than pleasently surprised. The Kent has an interesting style, however, you should be allergic to the color purple, since everything
is colored purple...^^ The rooms itself was clean, well equipped (LCD-TV, DVD-Player, Radio and CD Player), and perfectly clean. Being
located to the garden, it was quite as well. O.k., the staff generally seemed to be bored and not willing to work, but that didn't
bother me at all. I would definitely stay there again!

The Kent is the best bang for your buck in South Beach. Its clean, staff is very friendly and its perfectly located. You have to keep in mind that its a boutique hotel and very few hotels in south beach have large rooms. Yes, you can find nicer rooms in South Beach, but you will pay triple the amount(Delano, Shore Club, Victor, etc.) If your looking to only spend $100 a night then this is your best bet.