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“Kent Hotel” 4 of 5 stars
Review of The Kent Hotel

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The Kent Hotel
3.0 of 5 Hotel   |   1131 Collins Ave, Miami Beach, FL 33139   |  
Hotel amenities
Ranked #140 of 207 Hotels in Miami Beach
Houston
Level Contributor
81 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Kent Hotel”
4 of 5 stars Reviewed February 1, 2013

Location, location!! The greatest asset of this hotel is its proximity to the beach, the boardwalk and Ocean Drive. Lots of things to see and do, great places to eat that are within walking distance. A group of us stayed here and were wisely advised not to bother with a rental car. For the short amount of time we spent in Miami Beach, we didn't need a vehicle (didn't need to worry about parking!) and the location of the Kent Hotel was ideal. Francois made reservations for us to a restaurant he recommended and arranged for transportation for us to the airport. They provided beach towels to guests as well. Great service! We just had a few issues about the hotel itself since it looks like an old but renovated building. The room assigned to us was close to the street, so we can hear noise even with closed windows. Our room configuration was odd - the beds are blocking the entrance to the rest of the room. You just have to see it! Very small and tight bathrooms; unless you are in a suite, the sink space is tiny. We didn't have hot water at certain times of the day (mid-morning); warm to lukewarm at best. Our TV did not have good reception the first night. When all these were brought to the attention of the management, they were very accommodating and gave us a discount on our room rate. I think they really aim for customer satisfaction. For a short stay in Miami Beach and if all the traveler needs is a clean room to sleep in, then this hotel will be more than adequate.

Room Tip: Ask for rooms away from the street. Inspect the room first to make sure the beds don't block th...
See more room tips
  • Stayed January 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank surfnshopntravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, April 2, 2013
Dear Guest, thank you for the positive review, even though that some of the problems you faced were minor we are not content on allowing them to happen in the first place, so I apologize for any inconvenience you might have encountered...if you can reach out to me at sales@thekenthotel.com and let me know which room you stayed in it would greatly help us correct the bedding situation for that room, thanks again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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737 reviews from our community

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Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed January 31, 2013 via mobile

Stayed in a 1 queen bed room.
Air conditioner was loud even when it was turned off. Kept me up at night
A bit shabby
Room was not properly cleaned, floor still had sand all over
Basic room good for the price.
Good location
Helpful staff when i wanted to book the evergaldes tour and bus boat tour of miami and biscayne bay

  • Stayed January 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Vyness
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Dear Guest, I'm confused as to the A/C being noisy even when turned off? Please contact me at your earliest convenience, I would like to speak to you in detail about your reservation and experience, you may reach me at sales@thekenthotel.com or 305-604-5068 Ext. 3001
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Travelers are raving about these Miami Beach hotels

Montevideo, Uruguay
Level Contributor
41 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed January 29, 2013

Nice rooms, clean bathrooms. We asked for a quiet room and stayed at the back, no noise. Comfortable bed, really clean. Friendly and helpful staff, they gave us good advice on what to see and do, they provide beach towels and even lent us an ubrella on a rainy day! Thanks for a pleasant stay!

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank adrita2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Dear Guest thank you for the great review, good to know you enjoyed your stay and that you found staff to be pleasant and accommodating
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Minneapolis, Minnesota, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed January 29, 2013

We wanted to stay in South Beach after a cruise so we booked one night here at the Kent. I called and talked to Francois directly to book. He was awesome and very knowledgeable about the area. Prices were great compared to others on Collins and our room was clean. We couldn't get in to our room until 4 so they upgraded us to a suite. The Orchid room. There is street noise but you are in South Beach what do you expect? Thanks Francois I will be back, and I am still working on a good Viking name for you. Erik

Room Tip: Any of the suites are great. They have jacuzzis and huge bathrooms.
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Erik O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Thank you Erik for the wonderful review, glad to know you found Francois to be very hospitable and enjoyed your stay, please come back and stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
35 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
2 of 5 stars Reviewed January 24, 2013

This place is conveniently located on Collins Avenue and 11th Street. Is walking distance from everything, but needs some serious work. The rates were somehow ok, 150 dollars a night, but nothing included with it... No even water...The Housekeeping services were very cordial and friendly but the front desk was not...In fact when checking in, the guy gave a whole speech to a french couple about what to do and where to go and when it came to us.. Nothing... and He barely said welcome...? Maybe is not gay friendly? There is weird smell when you get inside...We stayed two nights and not sure we will return.. They allow smoking in some rooms....They can seriously improve...

  • Stayed January 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
1 Thank JorgeNYC718
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Dear Jorge&Christian, thank you for the review - not sure why the Front Desk did not greet you in the same manner as the couple before you but we are a people friendly hotel regardless of your sex, race, gender etc. etc. - we have an orange scented air purifier in the lobby maybe that was the weird smell? Please contact me at sales@thekenthotel.com or 305-604-5068 Ext. 3001, I would like to speak to you and get your thoughts and recommendations what you would like to see improvement on
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, PA
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
3 of 5 stars Reviewed January 23, 2013

I joined a cruise at the last minute, and finding affordable flights was tricky -- I realized it would be cheaper to stay in Miami for one day after the cruise and fly back the next morning. I chose to spend the day in South Beach (I've been there several times before) and simply needed a clean hotel for one night. The Kent had an excellent price, and I booked it directly through their website.

They had one room available at noon (four hours before the official check-in time), but the front desk clerk warned me that it was on the 2nd floor facing the main street. Instead of waiting for another room to open up, I decided to take it -- since I already live in a city, I'm very used to traffic noise. The room was a very nice size and clean; but it is clear that you are in an older, art deco-era building -- concrete walls, older windows, etc. But those attributes are typical of all the boutique hotels along Collins Avenue.

What was very apparent to me was the noise -- not from the street traffic, but from inside the hotel. Besides the bed, there is nothing in the room that would absorb sound -- no carpet or rug, no upholstered furniture, no drapes, etc. (The windows have shades.) All sound is echoed and amplified, and it travels down the hall from other rooms. I could clearly hear the television in the room next door, and a dog barking somewhere down the hall. Plus the voices of other guests when they were in the hallway. Other reviewers used the term "dorm," and I think that's a good description of the noise level in the hotel.

The bathroom was completely tiled in a modern style, but strangely it lacked any countertops or shelves for toiletries, including in the shower. Nor were there any hooks. Between the bathroom and the stark room, it felt like the owner ran out of money before (s)he could finish installing the decor.

But to the positives... everything in the room worked and the bed was comfortable. The front desk also assisted me with reserving a car to take me to the airport early the next morning. And despite the ambient noise in the hotel, I popped a sleeping pill and slept soundly through the night.

In a future situation, I would certainly stay here again if I needed an affordable hotel for a night or two, but if I were looking for more resort amenities, I would consider the more expensive properties instead.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank pennmike1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Dear Guest, thank you for the review, these buildings in South Beach (primarily the old Art Deco architecture) do have thin walls and noise can be an issue if you have noisy guests or a very busy weekend - we are addressing the "space" for toiletries this week and will no longer be an issue in the near future.
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Westport
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed January 20, 2013

In September, 2012, I reserved a Saturday night in January, 2013. Today, 6 days before the reserved day, I received a surprise cancellation notice. My guess is that another party wanted the full weekend and I got bumped off. This is bad business. I called them for an explanation and they told me my card was declined for payment. I know I have 2 thousand available and the expiration date is 12/14. The day after they canceled, they no long have records of my credit card information. I looked up "Check Rates" on their web site immediately after the cancellation, and they are booked solid for the whole weekend. Something fishy going on by the beach. Be aware, you may get canceled or bumped off with short notice.

  • Stayed January 2013, traveled with family
    • 4 of 5 stars
      Location
    • 1 of 5 stars
      Service
Helpful?
1 Thank Al B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
zero11382, General Manager at The Kent Hotel, responded to this review, February 1, 2013
Dear Al, I remember your reservation and I would like to clear something up - firstly we do not practice bad business, I have worked in several hotels throughout my life and I run this property with a consumer first oriented mentality, all of our policies are geared to benefit the consumer - your reservation was provided to the property via Venere.com, when the reservation was received the credit card which was provided declined, in spite of this the reservation was held anyways - the week prior to any arrival if a reservation is not confirmed we attempt once again to run the credit card to see if the first night deposit can be obtained (hotel policy requires that the first night be pre-paid in order to guarantee any reservation) - Unfortunately through Venere.com the credit card information is only viewable 72 hours after the booking has been made, this is the reason the cancellation was processed, to actually get you to call the hotel and confirm the booking - If I am not mistaken you had needed a room with 2 beds and when you contacted us we had no more, but we did have other rooms - your reservation was not canceled to make space for someone else, we do not do that - but I can suggest that in the future should you make a booking which requires a partial payment to a hotel, and you do not see that payment posted on your credit card a few days later you might want to inquire with the property why that is the case, as it seems doing that would have solved this issue long before you were due to arrive or before we canceled the booking. I'm sorry that this occurred and that it left it a bad representation of our establishment, please feel free to contact me at 305-604-5068 Ext. 3001 in order for me to have the chance to make it up to you.
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Additional Information about The Kent Hotel

Address: 1131 Collins Ave, Miami Beach, FL 33139
Location: United States > Florida > Miami Beach
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#86 On the Beach Hotel in Miami Beach
Price Range (Based on Average Rates):
Hotel Class:3 star — The Kent Hotel 3*
Number of rooms: 59
Official Description (provided by the hotel):
Located in the heart of Miami's Art Deco district, only one block from the beach, the Kent is like a playground for adults. Its 59 stylishly appointed rooms reflect the fun and flair of Miami Beach. The Kent, a South Beach Hotel is a perfect choice for guests who enjoy stylistic fusion, convenience and value. ... more   less 
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Also Known As:
Kent Hotel Miami Beach
Kent Miami Beach

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